ConnectWise Documentation
ConnectWise Documentation: A ConnectWise-centered documentation hub for MSP knowledge, assets, passwords, and SOPs. Ranked #7 of 60 in IT Knowledge Base Software by our editors (8.2/10); pricing: Pricing on request; best for connectWise-centered IT documentation.
At a glance
- Editor score8.2 / 10
- PricingPricing on request
- Best forConnectWise-centered IT documentation
- Facts checked20 Sep 2026
Where it wins
- Centralizes knowledge bases, assets, SOPs, passwords, and customer data
- ConnectWise PSA, Automate, and Reports and Dashboards integrations
- Includes templates, role-based permissions, and asset discovery
Where it doesn't
- Pricing requires contacting sales
- Web platform only
- Best suited to ConnectWise-centered service teams
Our verdict on ConnectWise Documentation
ConnectWise Documentation, formerly ITBoost, is an IT documentation platform for managed service providers. It brings knowledge bases, customer information, assets, standard operating procedures, passwords, and related business data into a centralized workspace. MSP teams can connect information across companies, contacts, and assets while using customizable templates, role-based permissions, dashboards, and password reporting. Its runbook support also suits teams formalizing recurring operational procedures.
The product’s clearest advantage is its ConnectWise ecosystem fit. Integrations with ConnectWise PSA, ConnectWise Automate, and Reports and Dashboards connect documentation with the systems used for service and business data. VoIP integrations add caller and customer context to service workflows, while asset discovery from cloud integrations helps teams maintain infrastructure information. This makes the platform a practical choice for MSPs that want documentation tied to ConnectWise-centered operations rather than a standalone knowledge base.
Its scope is broad within IT documentation: teams can manage SOPs, customer records, passwords, assets, permissions, dashboards, and knowledge articles in one product. The trade-off is focus. The published platform availability is web only, and the strongest workflow advantages depend on ConnectWise and related integrations. Teams outside that ecosystem, or organizations looking primarily for a general-purpose knowledge platform, may find the product less aligned with their operating model. MSPs already using ConnectWise should consider it when centralized documentation and operational context are priorities; teams seeking wider platform coverage should compare alternatives.
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ConnectWise Documentation pricing
ConnectWise Documentation fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Internal employee portal | Not verified |
| Runbook support | Yes |
| AI-powered search | Not verified |
| Slack access | Not verified |
| Microsoft Teams access | Not verified |
| Single sign-on | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Support | Phone, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 4 integrations: ConnectWise PSA, ConnectWise Automate, Reports and Dashboards, VoIP integrations |
| Pricing | Pricing on request |
| Website | connectwise.com |
| Facts checked | 20 Sep 2026 |
ConnectWise Documentation integrations
ConnectWise Documentation lists 4 integrations on its own site.
- ConnectWise PSA
- ConnectWise Automate
- Reports and Dashboards
- VoIP integrations
Alternatives to ConnectWise Documentation
- ServiceNow Knowledge ManagementA governed, AI-enabled knowledge platform for enterprise IT service organizations.9.3
- IT GlueA structured documentation hub for mature MSP operations and internal IT teams.8.8
- HuduA broad IT documentation platform for MSPs that connects knowledge, assets, passwords, and workflows.8.7
See all ConnectWise Documentation alternatives →
ConnectWise Documentation vs the competition
- ConnectWise Documentation vs ServiceNow Knowledge Management
- ConnectWise Documentation vs IT Glue
- ConnectWise Documentation vs Hudu
- ConnectWise Documentation vs USU Knowledge Management
- ConnectWise Documentation vs IT Portal
- ConnectWise Documentation vs Runbook
Compare ConnectWise Documentation with any tool side by side →
Also Ranked In
ConnectWise Documentation is ranked in 3 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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