ConnectWise Documentation review
A ConnectWise-centered documentation hub for MSP knowledge, assets, passwords, and SOPs.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
ConnectWise Documentation, formerly ITBoost, is an IT documentation platform for managed service providers. It brings knowledge bases, customer information, assets, standard operating procedures, passwords, and related business data into a centralized workspace. MSP teams can connect information across companies, contacts, and assets while using customizable templates, role-based permissions, dashboards, and password reporting. Its runbook support also suits teams formalizing recurring operational procedures.
The product’s clearest advantage is its ConnectWise ecosystem fit. Integrations with ConnectWise PSA, ConnectWise Automate, and Reports and Dashboards connect documentation with the systems used for service and business data. VoIP integrations add caller and customer context to service workflows, while asset discovery from cloud integrations helps teams maintain infrastructure information. This makes the platform a practical choice for MSPs that want documentation tied to ConnectWise-centered operations rather than a standalone knowledge base.
Its scope is broad within IT documentation: teams can manage SOPs, customer records, passwords, assets, permissions, dashboards, and knowledge articles in one product. The trade-off is focus. The published platform availability is web only, and the strongest workflow advantages depend on ConnectWise and related integrations. Teams outside that ecosystem, or organizations looking primarily for a general-purpose knowledge platform, may find the product less aligned with their operating model. MSPs already using ConnectWise should consider it when centralized documentation and operational context are priorities; teams seeking wider platform coverage should compare alternatives.
ConnectWise Documentation pros and cons
- Where it wins
- Centralizes knowledge bases, assets, SOPs, passwords, and customer data
- ConnectWise PSA, Automate, and Reports and Dashboards integrations
- Includes templates, role-based permissions, and asset discovery
- Where it doesn't
- Pricing requires contacting sales
- Web platform only
- Best suited to ConnectWise-centered service teams
ConnectWise Documentation fact sheet, pricing and score →
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