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Head-to-head · CRM Software

Freshsales vs Pipedrive

  • Updated Oct 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score Freshsales #6 in CRM Software 8.9/10 Free plan · paid from $9/user/mo (annual) · 21-day trial Free planFree trial✓ 4 of 6 features Visit Freshsales
Pipedrive #7 in CRM Software 8.8/10 14-day trial Free trial✓ 5 of 6 features Visit Pipedrive

Freshsales leads on 1 check, Pipedrive on 0, and 6 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreFreshsales · 8.9/10
  • Free planonly Freshsales
  • Free trialboth
  • Most featuresPipedrive · 5 of 6

Freshsales scores higher on our rubric for crm software: 8.9 against 8.8 out of 10; our editors rank them #6 and #7.

Freshsales offers free plan; Pipedrive doesn't.

Freshsales is the better fit for small sales teams needing calling and AI. Pipedrive is the better fit for focused sales teams prioritizing pipeline execution.

  • Freshsales fits best

    Small sales teams needing calling and AI

  • Pipedrive fits best

    Focused sales teams prioritizing pipeline execution

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. How we rank.

Side by side

Feature Freshsales 8.9/10 Visit ↗ Pipedrive 8.8/10 Visit ↗
At a glance
Editor score 8.9 8.8
Ranking #6 in CRM Software #7 in CRM Software
Best for Small sales teams needing calling and AI Focused sales teams prioritizing pipeline execution
Pricing model Free plan + paid Paid
Starting price $9/user/mo 14-day trial
Free plan ✓ (best) —
Free trial ✓ ✓
Free trial length 21 days · no card needed 14 days · no card needed
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Email, Live chat, Phone, Community, Docs Email, Live chat, Phone · 24/7
Compliance SOC 2, ISO 27001, GDPR SOC 2, ISO 27001, GDPR, 2FA, SSO/SAML
Integrations 100+ integrations 500+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market
Features Freshsales 4/6 · Pipedrive 5/6
Visual sales pipeline ✓ ✓
Email sync ✓ ✓
Marketing automation Not checked yet ✓ (best)
AI features ✓ ✓
Mobile app ✓ ✓
Open source Not checked yet Not checked yet
Our review
Pros
  • Free plan supports CRM access for up to three users
  • Built-in phone, chat, WhatsApp, SMS, and email communication
  • Freddy AI adds contact scoring and deal insights
  • Customizable visual pipelines keep leads, deals and activities organized.
  • 500+ integrations plus Gmail and Outlook email synchronization.
  • Automation, forecasting and AI tools support repeatable sales workflows.
Cons
  • The Free plan is limited to three users
  • Monthly billing costs more than annual billing at each paid tier
  • Advanced controls such as audit logs start on Enterprise
  • There is no free plan for teams seeking a no-cost CRM option.
  • Advanced capabilities require higher paid tiers.
  • The product is centered on sales execution rather than broad business operations.
Our verdict

Freshsales is a cloud-based CRM from Freshworks for sales teams and growing businesses. It brings contacts, accounts, activities, communications, deals, pipelines, forecasting, reports, and customer context into one system. Sales teams can…

Read the review →

Pipedrive is a web-based sales CRM for small and medium-sized businesses that need a clear view of leads, deals, contacts and activities. Its customizable visual pipelines put sales execution at the center, while reporting, revenue…

Read the review →
  1. FreshsalesCRM Software 8.9Free plan · paid from $9/user/mo (annual) · 21-day trial
  2. PipedriveCRM Software 8.814-day trial

Strengths and trade-offs

  • Freshsales — where it wins

    • Free plan supports CRM access for up to three users
    • Built-in phone, chat, WhatsApp, SMS, and email communication
    • Freddy AI adds contact scoring and deal insights

    Where it doesn't

    • The Free plan is limited to three users
    • Monthly billing costs more than annual billing at each paid tier
    • Advanced controls such as audit logs start on Enterprise

  • Pipedrive — where it wins

    • Customizable visual pipelines keep leads, deals and activities organized.
    • 500+ integrations plus Gmail and Outlook email synchronization.
    • Automation, forecasting and AI tools support repeatable sales workflows.

    Where it doesn't

    • There is no free plan for teams seeking a no-cost CRM option.
    • Advanced capabilities require higher paid tiers.
    • The product is centered on sales execution rather than broad business operations.
  • Freshsales8.9/10 · Free plan · paid from $9/user/mo (annual) · 21-day trial

    A flexible CRM for small sales teams that need calling, AI, and pipeline tools.

    Visit FreshsalesFull verdict →
  • Pipedrive8.8/10 · 14-day trial

    A focused sales CRM for teams that need visual pipeline execution and automation.

    Visit PipedriveFull verdict →

More comparisons

All CRM software comparisons → · Full ranking →

Guides on CRM software

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update