Freshcaller vs GoTo Connect

Freshcaller7.1Visit GoTo Connect6.7Visit

Higher score Freshcaller #5 in Voip Software 7.1/10 Free plan · paid from $15/user/mo (annual) · 14-day trial Free plan✓ 0 of 5 features Visit Freshcaller

vs

GoTo Connect #6 in Voip Software 6.7/10 Pricing on request ✓ 0 of 5 features Visit GoTo Connect

• Freshcaller fits best

  Teams wanting a free entry point and call-center basics

• GoTo Connect fits best

  Teams needing configurable cloud calling

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Side by side

Feature	Freshcaller 7.1/10 Visit ↗	GoTo Connect 6.7/10 Visit ↗
At a glance
Editor score	7.1	6.7
Ranking	#5 in Voip Software	#6 in Voip Software
Best for	Teams wanting a free entry point and call-center basics	Teams needing configurable cloud calling
Pricing model	Free plan + paid	Paid
Starting price	$15/user/mo	Not published
Free plan	✓ (best)	—
Free trial	—	—
Deployment	Cloud, Mobile	Cloud, Desktop, Mobile
Platforms	Web, iOS, Android	Web, Windows, macOS, iOS, Android
Compliance	SOC 2, ISO 27001	SOC 2, GDPR
Integrations	4 integrations	9 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Freshcaller 0/5 · GoTo Connect 0/5
Local phone numbers	Not published	Not published
Toll-free numbers	Not published	Not published
Call recording	Not published	Not published
Mobile apps	Not published	Not published
Desk phone support	Not published	Not published
Specs
Conference limit	Not published	Not published
Our review
Pros	Free plan includes caller ID, call notes, greetings, and call metrics Growth adds wait queues, voicemail, transfers, and call recording Web and mobile calling with IVR, routing automation, and business numbers	Visual dial plans, call queues, and custom call routing CRM integrations include Salesforce, HubSpot, and Zendesk Plans extend from phone service to contact-center tools
Cons	Calling usage is charged separately per minute Annual billing is shown for the published per-user plan prices Integrations focus on Freshworks products and marketplace apps	Plan pricing is available through sales-led quotes Advanced features are split across multiple plan tiers No free plan is offered
Our verdict	Freshcaller is Freshworks’ cloud contact center and business phone platform for support and sales teams. It combines browser-based and mobile calling with inbound routing, IVR, queues, voicemail, business numbers, call recording, and… Read the review →	GoTo Connect combines cloud telephony with video meetings, team messaging, voicemail, call routing, analytics, and business application integrations. Its web, desktop, and mobile apps support distributed teams, and its fit spans small… Read the review →

Strengths and trade-offs

• Freshcaller — where it wins

  • Free plan includes caller ID, call notes, greetings, and call metrics
  • Growth adds wait queues, voicemail, transfers, and call recording
  • Web and mobile calling with IVR, routing automation, and business numbers

  Where it doesn't

  • Calling usage is charged separately per minute
  • Annual billing is shown for the published per-user plan prices
  • Integrations focus on Freshworks products and marketplace apps

• GoTo Connect — where it wins

  • Visual dial plans, call queues, and custom call routing
  • CRM integrations include Salesforce, HubSpot, and Zendesk
  • Plans extend from phone service to contact-center tools

  Where it doesn't

  • Plan pricing is available through sales-led quotes
  • Advanced features are split across multiple plan tiers
  • No free plan is offered

• Freshcaller7.1/10 · Free plan · paid from $15/user/mo (annual) · 14-day trial

  A free-to-start cloud phone system with routing and contact-center features across paid tiers.

  Visit FreshcallerFull verdict →
• GoTo Connect6.7/10 · Pricing on request

  Configurable cloud calling with collaboration and contact-center options across four plans.

  Visit GoTo ConnectFull verdict →