Head-to-head · Sales Force Automation Software
Close vs Bitrix24 CRM
Close leads on 1 check, Bitrix24 CRM on 2, and 0 are even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreClose · 6.9/10
- Free planonly Bitrix24 CRM
Close scores higher on our rubric for sales force automation software: 6.9 against 6.8 out of 10; our editors rank them #7 and #8.
Bitrix24 CRM offers free plan; Close doesn't. Bitrix24 CRM offers pipeline management; Close doesn't publish it. Close offers mobile app; Bitrix24 CRM doesn't publish it.
Close is the better fit for small teams prioritizing calling and follow-up. Bitrix24 CRM is the better fit for teams wanting CRM with desktop and self-hosted options.
- Close fits best
Small teams prioritizing calling and follow-up
- Bitrix24 CRM fits best
Teams wanting CRM with desktop and self-hosted options
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Side by side
| Feature | Close 6.9/10 Visit ↗ | Bitrix24 CRM 6.8/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 6.9 | 6.8 |
| Ranking | #7 in Sales Force Automation Software | #8 in Sales Force Automation Software |
| Best for | Small teams prioritizing calling and follow-up | Teams wanting CRM with desktop and self-hosted options |
| Pricing model | Paid | Free plan + paid |
| Starting price | $9/user/mo | Not published |
| Free plan | — | ✓ (best) |
| Free trial | — | — |
| Free trial length | 14 days · no card needed | 15 days · no card needed |
| Deployment | Cloud, Desktop, Mobile | Cloud, Self-hosted, Desktop, Mobile |
| Platforms | Web, Windows, macOS, iOS, Android | Web, Windows, macOS, iOS, Android |
| Support | Email, Phone, Community, Docs | Live chat, Docs, Email |
| Compliance | SOC 2, GDPR, 2FA | GDPR, HIPAA, ISO 27001, PCI DSS, 2FA |
| Integrations | 100+ integrations | 790+ integrations |
| Built for | Solo, Small business, Mid-market | Solo, Small business, Mid-market, Enterprise |
| Features Close 1/6 · Bitrix24 CRM 1/6 | ||
| Lead & contact management | Not published | Not published |
| Pipeline management | Not published | ✓ (best) |
| Workflow automation | Not published | Not published |
| Sales forecasting | Not published | Not published |
| Mobile app | ✓ (best) | Not published |
| Custom reports | Not published | Not published |
| Our review | ||
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| Our verdict | Close brings lead and contact management, opportunity pipelines, email synchronization, calling and SMS into a sales CRM for solo operators and teams. Its mix is especially relevant to small sales groups that handle prospect conversations… Read the review → |
Bitrix24 CRM combines lead, contact, company, and deal management with sales pipelines, communications, tasks, and customer support tools. It suits teams that want CRM alongside collaboration features, with versions for web, desktop, and… Read the review → |
Strengths and trade-offs
Close — where it wins
- Built-in calling and SMS sit alongside lead management and opportunity pipelines.
- Gmail and Microsoft accounts support two-way email synchronization.
- Growth adds automated workflows, a power dialer and bulk email.
Where it doesn't
- There is no free plan; access starts with a 14-day free trial.
- Solo is limited to 10,000 leads and three connected email accounts.
- Telephony usage and AI credits may be billed separately.
Bitrix24 CRM — where it wins
- Automates pipeline work with rules, triggers, and scheduled recurring deals
- Free plan includes basic CRM, tasks, calendars, chat, and video calls
- Available on web, desktop, mobile, and as a self-hosted edition
Where it doesn't
- Free plan storage is limited to 5 GB
- Sales automation and analytics are listed on the Professional plan
- Its CRM sits within a broader workspace of collaboration and business tools
- Close6.9/10 · From $9/user/mo (annual) · 14-day trial
A calling-focused CRM that pairs sales pipelines with email sync, SMS and follow-up workflows.
Visit CloseFull verdict → - Bitrix24 CRM6.8/10 · Free plan · paid from $49/mo (annual) · 15-day trial
Flexible CRM with pipeline automation, recurring deals, and cloud, desktop, and self-hosted options.
Visit Bitrix24Full verdict →
More comparisons
All sales force automation software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
Last updated · How we research and update