How to Fix “The User Profile Service Failed the Logon” in Windows 10

-

|

Introduction

“The user profile service failed the logon Windows” error is likely to occur after an upgrade to Windows 10. This error may indicate that Windows was not able to load your profile.

The most likely reason is that during the upgrade, a duplicate copy of your profile was created. So, when you try to login with the password you used in the previous Operating system, the account appear not to exist.

This guide presents 2 methods to fix “The user profile service failed the logon Windows” error in Windows 10.

The purpose of each method in this guide is to revert your account to the old profile. When this is done, “The User Profile Service Failed the Logo” error will be resolved.

Advertisement

Before You Fix “The user profile service failed the logon Windows”, Reset Administrator Password

Before you proceed to the methods, use the steps below to change the password of the built in administrator account.

You need the password to login to fix your logon problem. If you know the Administrator password for your computer, skip to Method 1.
  • Insert Windows 10 installation media (DVD or USB) into your computer
  • Change the boot sequence of your computer to boot from the installation media. Then boot your computer.
  • When you receive the prompt below, press a key to boot from the Windows 10 installation media.
"The User Profile Service Failed the Logon" in Windows 10 - boot from Windows 10 installation media
  • At the initial installation screen, press Next.
"The User Profile Service Failed the Logon" in Windows 10
  • Then click Repair your computer
  • When you receive the screen below, click Troubleshoot.
"The User Profile Service Failed the Logon"
  • Then, in the Advanced options screen, click Command Prompt. Command Prompt will load (see the second image below)
"The User Profile Service Failed the Logon" - safe mode with command prompt
In the next step you will run a command to change the password of your computers Administrator account. The command also enables the account if it was disabled.
  • At the command prompt type the command below (replace <password> with the actual password you want to change the Administrator account to). Then press Enter.
net user administrator <password> /active:yes

Here is a sample command

I blurred the password I used in the previous image. When you press Enter, you should receive “The command completed successfully”. Note the password you used in the last command. You will need it later.
  • To exit command prompt, type the command below. Then press Enter.
exit
  • This will return you to the previous menu. To shutdown your computer, click Turn off your PC.

Now, it is time to fix “the user profile service failed the logon” error!

Method 1 Fix for “The User Profile Service Failed the Logon” in Windows 10 [Fix Problem With the User Profile]

  • Boot your computer
  • Then logon with the Administrator account.
  • Press Windows + R (Windows logo and R key simultaneously). Run Command will open.
Method 1 Fix for "The User Profile Service Failed the Logon" in Windows 10 [Fix Problem With the User Profile] - open Run command
  • At the Run command, type regedit and click OK. Windows registry editor will load.
Advertisement
  • Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList.
  • Look out for a profile folder (starting with S-1-5) with the same name but one of them ending with .bak.
The profile name ending with .bak is the original profile before your Windows upgrade. The second profile is the replica.
  • Right-click the profile WITHOUT .bak and rename it – add .new to the end. You should now have two similar profiles, one ending with .bak, the other with .new.
  • Next, right-click the profile folder with .bak, select Rename then delete the .bak.
  • Close registry editor and restart your computer. When your computer is fully booted, login with the account that had the problem.

If “The User Profile Service Failed the Logon” error is not resolved, try method 2 below:

Method 2 Fix for “The User Profile Service Failed the Logon” in Windows 10 [Delete and Recreate the Corrupt User Profile]

The method should only be used if you have tried the first method in this guide.

Warning!
You may lose all data in the old profile. Before you delete the profile, login to the computer with another account, navigate to the profile and copy all data you do not wish to lose.
  • Here are the steps for Method 2:
  • Right-click Windows logo left of the task bar (Start menu).
  • Then click System.
  • Scroll down to System info and click it.
  • On the System info page, click Advanced system settings.
  • On Systems settings, User Profiles section click Settings. When user Profiles opens, click on the user profile. Then click Delete. Finally, click OK.
  • Next, press Windows + R (Windows logo on your keyboard and R key simultaneously). Run command will open. Type Regedit and press OK. This will open Registry Editor.
the-user-profile-service-failed-the-logon-featured
  • On Registry Editor, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList.
the-user-profile-service-failed-the-logon-featured
  • Locate the replica profile folder (from Method 1), right-click it and select Delete.
  • Close Registry editor and reboot your computer.
  • Login to your computer with the account that had the problem. A new profile will be created automatically.

You should now be able to login without “The User Profile Service Failed the Logon” error.

Conclusion

One of the methods in this guide should fix “The User Profile Service Failed the Logon” for you.

Have any question or comment? Use the “Leave a Reply” form at the end of this page. You could also share your experience dealing with user profile issues in Windows 10.

To read more Windows 10 guides and learn how to resolve common Windows 10 problems, visit our Windows 10 page.

Other Helpful Guides

Additional Resources and References

LEAVE A REPLY

Please enter your comment!
Please enter your name here

FEATURED POSTS

How to Share a Folder in Windows 10 (3 Methods)

Introduction This guide demos how to share folder in windows 10. It covers 3 methods. Options...

How to Map Network Drive in Windows 10 (5 Methods)

Introduction This guide demos 5 methods to Map Network Drive in Windows 10. Options to...
How to Install Windows 10 1909 Preview Build

How to Install Windows 10 19H2 Preview Build

Introduction If you are a member of Windows 10 Insider Program you can install Windows 10 19H2 Preview Build....

How to Sign in to Windows 10 with a Microsoft Account

Introduction When you installed Windows 10 you may have created and signed in with a local account. You can...
Disable IPv6 in Windows 10

How to Disable IPv6 in Windows 10 (3 Methods)

Introduction This guide demos 3 methods to disable IPv6 in Windows 10: Disable IPv6 from...

Advertisement

TRENDING POSTS

Remote Desktop Connection

Remote Desktop Connection an Internal Error Has Occurred [Fixed]

Introduction I recently received the error message "Remote Desktop Connection an Internal Error Has Occurred". It was strange because...

Find My Samsung: Register and Use Samsung Find my Mobile

Introduction Ever wondered how you could find your Samsung phone if you lost it? Find my Samsung or Samsung...
What is the Difference Between PowerShell and CMD?

Windows Powershell vs CMD: Differences and Similarities

Introduction This short guide compares Windows PowerShell vs CMD (Windows command prompt). I will cover the history and nature...
Spotify No Longer Supports this Version of Microsoft Edge

Spotify No Longer Supports this Version of Microsoft Edge [Fixed]

Introduction When you open Spotify web player on Microsoft Edge, you may receive the error message "Spotify No Longer...
Windows 10 Won't Boot

Windows 10 Won’t Boot With Black Screen? 3 Ways to Fix It

Why Won't Windows 10 Boot Up? If your Windows 10 stops with a black screen, the first question in...

Advertisement

BEST OF ITECHGUIDES

Powershell Function

PowerShell Function: Syntax, Parameters, Examples

Introduction There are two types of PowerShell Functions, basic and advanced. A basic PowerShell Function is a list of...
PowerShell commands

PowerShell Get-Command: Syntax, Applications, Examples

The PowerShell Get-Command cmdlet ('command let') in my opinion is the first PowerShell command you should know - that is if you...

How to Fix “Your PC Ran into a Problem and Needs to Restart” in...

Introduction "Your PC Ran into a Problem and Needs to Restart" in Windows Server 2016 error may be caused...
join windows insider program

How to Join Windows 10 Insider Program

Introduction When you join Windows Insider Program, you have the opportunity "to help shape the next evolution of Windows...
server 2016 not downloading updates from wsus

Fix for Server 2016 not Downloading Updates from WSUS

Introduction If you experience Server 2016 not downloading updates from WSUS, it is likely caused by a known bug....

RECENT POSTS

How to Enable Hyper-V in Windows 10 (3 Methods)

How to Enable Hyper-V in Windows 10 (3 Methods)

Introduction This guide demos 3 methods to enable Hyper-V in Windows 10. To install Hyper-V...
RSAT Tools in Windows 10 Explained: Plus How to Install RSAT

RSAT Tools in Windows 10 Explained: Plus How to Install RSAT

Introduction Starting from October 2018 (1809) update, RSAT Tools became part of Windows 10. From this version of Windows...

How to Enable RSAT for Active Directory in Windows 10 (3 Methods)

Introduction This guide demos 3 methods to enable Active Directory in Windows 10. It is not exactly enabling "Active...
How to Install Windows 10 1909 Preview Build

How to Install Windows 10 1909 (19H2) Preview Build

Introduction Windows 10 1909 Preview is available for Windows Insiders. Made available early September, 2019 you have to be...
How to Install RSAT in Windows 10 (3 Methods)

How to Install RSAT in Windows 10 (3 Methods)

Introduction This guide demos how to Install RSAT in Windows 10. Starting with Windows 10...

How to Share a Folder in Windows 10 (3 Methods)

Introduction This guide demos how to share folder in windows 10. It covers 3 methods. Options...
Configure Map Network Drive with Group Policy

Map Network Drive in Windows 10 with Group Policy

Introduction This guide demos how to map network drive with group policy. This guide is...

How to Map Network Drive in Windows 10 (5 Methods)

Introduction This guide demos 5 methods to Map Network Drive in Windows 10. Options to...
How to Download Windows 10 ISO with Media Creation Tool

How to Download Windows 10 ISO with Media Creation Tool

Introduction This guide demos the steps to download Windows 10 ISO. You can download Windows 10 ISO with Media...

How to Install Windows 10 from Network Boot (Via WDS Server)

Introduction This guide demos how to install Windows 10 from network boot. The steps discussed in...

Advertisement

MUST READ

DHCP vs Static IP: How to Set a Static IP or Enable DHCP in...

What is DHCP vs Static IP Address? This tutorial will compare the difference between DHCP vs Static IP addressing....
Amazon Orders

Amazon Orders: Everything You Need to Know

Introduction Ever wondered whether you can hide some of your Amazon orders? Yes, you can! But how do you...
preparing to configure windows stuck

How to Fix Windows 10 Stuck at “Preparing To Configure Windows..”

Introduction Here is how this plays out: Windows update notifies you of available updates. You download and install them....
How to Cancel Spotify Premium

How to Cancel Spotify Premium

Introduction You can cancel Spotify Premium within the 30-day trial. If you cancel Spotify Premium within the trial period,...
Spotify no Longer Supports this Version of Firefox

How to Fix “Spotify no Longer Supports this Version of Firefox”

Introduction Have you been frustrated by "Spotify no Longer Supports this Version of Firefox" error? You are not alone!...

By using this website you agree to accept our Privacy Policy and Terms & Conditions