Best Verint CX Analytics Alternatives in 2026
The top Verint CX Analytics alternatives are Adobe Customer Journey Analytics, LivePerson Analytics Studio and Contentsquare: 15 customer experience analytics software our editors would look at instead of Verint CX Analytics, in our ranking order.
Verint CX Analytics: A broad CX analytics suite for connecting interaction, sentiment, and journey signals. Where it falls short: pricing requires a conversation with sales.
Switching from Verint CX Analytics? For most customer experience analytics software buyers the best Verint CX Analytics alternative is Adobe Customer Journey Analytics, built for large enterprises analyzing cross-channel journeys. On a budget, NICE CXone starts at $110/user/mo. Contentsquare has a free plan.
Why People Look for a Verint CX Analytics Alternative
- Pricing requires a conversation with sales
- Its broad scope may exceed single-channel analytics needs
- The feature set is geared toward enterprise CX programs
Quick Picks by What You Need
- Best overallAdobe Customer Journey Analytics9.2
Large enterprises analyzing cross-channel journeys
Visit Adobe Customer Journey Analytics - Lowest priceNICE CXone7.8
Paid plans from $110/user/mo
Visit NICE CXone - Best free optionContentsquare8.8
Has a free plan
Visit Contentsquare
All 15 Verint CX Analytics Alternatives, Ranked
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
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Best forLarge enterprises analyzing cross-channel journeys
- Better than Verint CX Analytics:
- Editor score 9.2 vs 9.1
A mature enterprise choice for connecting journey analysis across online and offline data.
9.2/10★★★★★Visit Adobe -
Best forTeams analyzing voice and messaging conversations
A broad voice and messaging analytics suite for enterprise conversation intelligence.
- Journey analysis
- Interaction analytics
- Text analytics
9.0/10★★★★☆Visit LivePerson -
Best forDigital teams needing broad journey analytics
Broad journey analytics with replay, funnels, monitoring, integrations, and AI.
8.8/10★★★★☆Visit Contentsquare -
Best forEnterprises needing deep digital experience analytics
A deep enterprise analytics suite for diagnosing friction across web and mobile journeys.
8.7/10★★★★☆Visit Glassbox -
Best forEnterprise digital teams measuring business impact
A broad enterprise analytics suite for measuring digital behavior, journeys, and business impact.
8.6/10★★★★☆Visit Quantum Metric -
Best forTeams wanting accessible digital behavior analytics
A broad digital behavior analytics platform with a practical free entry point.
8.5/10★★★★☆Visit Fullstory -
Best forEnterprise CX programs with closed-loop workflows
A mature CX analytics platform for organizations that need closed-loop action.
- Sentiment analysis
8.4/10★★★★☆Visit Medallia -
Best forContact centers prioritizing speech and quality analytics
A broad conversation-intelligence platform for contact centers prioritizing speech and quality analytics.
- Sentiment analysis
8.3/10★★★★☆Visit CallMiner -
Best forOrganizations closing the loop on feedback
A broad enterprise CX platform for turning multichannel feedback into tracked action.
- Sentiment analysis
8.2/10★★★★☆Visit InMoment -
Best forFeedback teams focused on themes and sentiment
Turns feedback across channels into themes, sentiment, alerts, and business-impact insight.
- Sentiment analysis
8.1/10★★★★☆Visit Chattermill -
Best forGlobal teams analyzing many feedback sources
A broad CX analytics platform for unifying and interpreting global feedback.
- Interaction analytics
- Text analytics
- Sentiment analysis
8.0/10★★★★☆Visit Clootrack -
Best forResearch teams needing advanced survey analytics
Advanced survey research with broad analysis, distribution, and panel capabilities.
7.9/10★★★★☆Visit Qualtrics -
Best forContact centers needing packaged omnichannel service
A packaged omnichannel contact-center platform with analytics, routing, and AI assistance.
7.8/10★★★★☆Visit NICE CXone -
Best forResearch teams combining communities and surveys
A broad research suite for teams combining communities, surveys, and feedback analysis.
- Sentiment analysis
7.7/10★★★★☆Visit Alida -
Best forContact centers needing AI interaction analytics
A broad AI analytics suite for contact centers that need unified CX reporting.
- Sentiment analysis
7.6/10★★★★☆Visit Level AI
Verint CX Analytics Alternatives: Common Questions
What is the best alternative to Verint CX Analytics?
Adobe Customer Journey Analytics: #1 in our Customer Experience Analytics Software ranking, with an editor score of 9.2 out of 10. A mature enterprise choice for connecting journey analysis across online and offline data.
Is there a free alternative to Verint CX Analytics?
Yes. Contentsquare, Fullstory and Qualtrics have a free plan or a free tier.
What is the cheapest paid alternative to Verint CX Analytics?
Of the alternatives here that publish a price, NICE CXone starts lowest, at $110/user/mo.
Why do people look for Verint CX Analytics alternatives?
Pricing requires a conversation with sales; Its broad scope may exceed single-channel analytics needs; The feature set is geared toward enterprise CX programs.
How do I switch from Verint CX Analytics?
Export your data from Verint CX Analytics (most tools have an export in their settings). Sign up for the alternative; start on its free plan or trial if it has one. Import your export and set up the integrations your team relies on. Run both side by side for a short while, then cancel Verint CX Analytics.
How to Switch from Verint CX Analytics
- Export your data from Verint CX Analytics (most tools have an export in their settings).
- Sign up for the alternative; start on its free plan or trial if it has one.
- Import your export and set up the integrations your team relies on.
- Run both side by side for a short while, then cancel Verint CX Analytics.
Verint CX Analytics vs Each Alternative
| # | Tool | Paid from | Sentiment analysis | Score |
|---|---|---|---|---|
| 2 | Verint CX Analytics | Yes | 9.1 | |
| 1 | Adobe Customer Journey Analytics | 9.2 | ||
| 2 | LivePerson Analytics Studio | Yes | 9.0 | |
| 3 | Contentsquare | 8.8 | ||
| 4 | Glassbox | 8.7 | ||
| 5 | Quantum Metric | 8.6 | ||
| 6 | Fullstory | 8.5 | ||
| 7 | Medallia | Yes | 8.4 | |
| 8 | CallMiner Eureka | Yes | 8.3 | |
| 9 | InMoment | Yes | 8.2 | |
| 10 | Chattermill | Yes | 8.1 | |
| 11 | Clootrack | Yes | 8.0 | |
| 12 | Qualtrics | $420/mo | 7.9 | |
| 13 | NICE CXone | $110/user/mo | 7.8 | |
| 14 | Alida | Yes | 7.7 | |
| 15 | Level AI Contact Center Analytics | Yes | 7.6 |
Head-to-Head
- Verint CX Analytics vs Adobe Customer Journey Analytics
- Verint CX Analytics vs LivePerson Analytics Studio
- Verint CX Analytics vs Contentsquare
- Verint CX Analytics vs Glassbox
- Verint CX Analytics vs Quantum Metric
- Verint CX Analytics vs Fullstory
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update