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Head-to-head · Customer Experience Analytics Software

Verint CX Analytics vs Fullstory

  • Updated Oct 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score Verint CX Analytics #2 in Customer Experience Analytics Software 9.1/10 Pricing on request ✓ 4 of 4 features Visit Verint
Fullstory #7 in Customer Experience Analytics Software 8.5/10 Free plan · 14-day trial Free planFree trial✓ 0 of 4 features Visit Fullstory

Verint CX Analytics leads on 0 checks, Fullstory on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreVerint CX Analytics · 9.1/10
  • Free planonly Fullstory
  • Free trialonly Fullstory
  • Most featuresVerint CX Analytics · 4 of 4

Verint CX Analytics scores higher on our rubric for customer experience analytics software: 9.1 against 8.5 out of 10; our editors rank them #2 and #7.

Verint CX Analytics is the better fit for omnichannel teams needing journey and interaction insight. Fullstory is the better fit for teams wanting accessible digital behavior analytics.

  • Verint CX Analytics fits best

    Omnichannel teams needing journey and interaction insight

  • Fullstory fits best

    Teams wanting accessible digital behavior analytics

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Side by side

Feature Verint CX Analytics 9.1/10 Visit ↗ Fullstory 8.5/10 Visit ↗
At a glance
Editor score 9.1 8.5
Ranking #2 in Customer Experience Analytics Software #7 in Customer Experience Analytics Software
Best for Omnichannel teams needing journey and interaction insight Teams wanting accessible digital behavior analytics
Pricing model Paid Free plan + paid
Starting price Pricing on request —
Free plan Not checked yet ✓ (best)
Free trial — 14 days
Deployment Cloud Cloud, Mobile
Support Community, Docs Email, Community, Docs
Compliance SOC 2, GDPR, HIPAA, PCI DSS, 2FA SOC 2, ISO 27001, GDPR, SSO/SAML
Integrations 500+ integrations 18 integrations
Built for Mid-market, Enterprise Solo, Small business, Mid-market, Enterprise
Features Verint CX Analytics 4/4 · Fullstory 0/4
Sentiment analysis ✓ (best) Not checked yet
Journey analysis ✓ (best) Not checked yet
Interaction analytics ✓ (best) Not checked yet
Text analytics ✓ (best) Not checked yet
Specs
Feedback channels Omnichannel Not checked yet
Data retention Not checked yet Not checked yet
Our review
Pros
  • Analyzes voice, chat, email, social, surveys, and call notes
  • Combines sentiment, theme discovery, and journey analytics
  • Adds dashboards, alerts, and natural-language insights
  • Free plan includes 30,000 sessions per month and 12 months of replay retention
  • Combines replay, heatmaps, funnels, journeys and product analytics
  • Supports web, iOS, Android, APIs and privacy controls
Cons
  • Pricing requires a conversation with sales
  • Its broad scope may exceed single-channel analytics needs
  • The feature set is geared toward enterprise CX programs
  • Paid plan pricing is request-based
  • Paid session limits and recording retention vary by plan
  • Advanced mobile analytics is an add-on
Our verdict

Verint CX Analytics is a customer experience analytics product for contact centers, CX teams, analysts, and enterprise organizations. It brings together speech and text analytics across voice and digital interactions, including web chat,…

Read the review →

Fullstory is a behavioral analytics platform for product, marketing, engineering, and customer-experience teams. It captures interactions across websites and mobile applications, then brings together session replay, click maps, scroll…

Read the review →
  1. Verint CX AnalyticsCustomer Experience Analytics Software 9.1Pricing on request
  2. FullstoryCustomer Experience Analytics Software 8.5Free plan · 14-day trial

Strengths and trade-offs

  • Verint CX Analytics — where it wins

    • Analyzes voice, chat, email, social, surveys, and call notes
    • Combines sentiment, theme discovery, and journey analytics
    • Adds dashboards, alerts, and natural-language insights

    Where it doesn't

    • Pricing requires a conversation with sales
    • Its broad scope may exceed single-channel analytics needs
    • The feature set is geared toward enterprise CX programs

  • Fullstory — where it wins

    • Free plan includes 30,000 sessions per month and 12 months of replay retention
    • Combines replay, heatmaps, funnels, journeys and product analytics
    • Supports web, iOS, Android, APIs and privacy controls

    Where it doesn't

    • Paid plan pricing is request-based
    • Paid session limits and recording retention vary by plan
    • Advanced mobile analytics is an add-on
  • Verint CX Analytics9.1/10 · Pricing on request

    A broad CX analytics suite for connecting interaction, sentiment, and journey signals.

    Visit VerintFull verdict →
  • Fullstory8.5/10 · Free plan · 14-day trial

    A broad digital behavior analytics platform with a practical free entry point.

    Visit FullstoryFull verdict →

More comparisons

All customer experience analytics software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update