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Head-to-head · Customer Experience Analytics Software

Verint CX Analytics vs Medallia

  • Updated Oct 2026
  • Both researched from official sources
  • 4 checks side by side
Higher score Verint CX Analytics #2 in Customer Experience Analytics Software 9.1/10 Pricing on request ✓ 4 of 4 features Visit Verint
Medallia #8 in Customer Experience Analytics Software 8.4/10 Pricing on request ✓ 1 of 4 features Visit Medallia

Verint CX Analytics leads on 0 checks, Medallia on 0, and 4 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreVerint CX Analytics · 9.1/10
  • Most featuresVerint CX Analytics · 4 of 4

Verint CX Analytics scores higher on our rubric for customer experience analytics software: 9.1 against 8.4 out of 10; our editors rank them #2 and #8.

Verint CX Analytics is the better fit for omnichannel teams needing journey and interaction insight. Medallia is the better fit for enterprise CX programs with closed-loop workflows.

  • Verint CX Analytics fits best

    Omnichannel teams needing journey and interaction insight

  • Medallia fits best

    Enterprise CX programs with closed-loop workflows

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Side by side

Feature Verint CX Analytics 9.1/10 Visit ↗ Medallia 8.4/10 Visit ↗
At a glance
Editor score 9.1 8.4
Ranking #2 in Customer Experience Analytics Software #8 in Customer Experience Analytics Software
Best for Omnichannel teams needing journey and interaction insight Enterprise CX programs with closed-loop workflows
Pricing model Paid Paid
Starting price Pricing on request Pricing on request
Free plan Not checked yet Not checked yet
Free trial — —
Deployment Cloud Cloud, Mobile
Support Community, Docs Live chat, Phone, Tickets, Community, Docs
Compliance SOC 2, GDPR, HIPAA, PCI DSS, 2FA SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA
Integrations 500+ integrations 7 integrations
Built for Mid-market, Enterprise Enterprise, Mid-market
Features Verint CX Analytics 4/4 · Medallia 1/4
Sentiment analysis ✓ ✓
Journey analysis ✓ (best) Not checked yet
Interaction analytics ✓ (best) Not checked yet
Text analytics ✓ (best) Not checked yet
Specs
Feedback channels Omnichannel Not checked yet
Data retention Not checked yet Not checked yet
Our review
Pros
  • Analyzes voice, chat, email, social, surveys, and call notes
  • Combines sentiment, theme discovery, and journey analytics
  • Adds dashboards, alerts, and natural-language insights
  • Combines NPS, CSAT, surveys, digital feedback, and text analytics
  • AI topic models and sentiment analysis turn feedback into themes
  • Alerts, case management, dashboards, and workflows support follow-up
Cons
  • Pricing requires a conversation with sales
  • Its broad scope may exceed single-channel analytics needs
  • The feature set is geared toward enterprise CX programs
  • Contact-sales pricing limits upfront budget comparison
  • Broad scope may exceed the needs of narrowly focused teams
  • Teams seeking public roadmaps should assess alternative platforms
Our verdict

Verint CX Analytics is a customer experience analytics product for contact centers, CX teams, analysts, and enterprise organizations. It brings together speech and text analytics across voice and digital interactions, including web chat,…

Read the review →

Medallia is an enterprise customer and employee experience platform for organizations that need to collect, analyze, and act on feedback across multiple channels. It supports surveys, websites, mobile applications, messaging, speech,…

Read the review →
  1. Verint CX AnalyticsCustomer Experience Analytics Software 9.1Pricing on request
  2. MedalliaCustomer Experience Analytics Software 8.4Pricing on request

Strengths and trade-offs

  • Verint CX Analytics — where it wins

    • Analyzes voice, chat, email, social, surveys, and call notes
    • Combines sentiment, theme discovery, and journey analytics
    • Adds dashboards, alerts, and natural-language insights

    Where it doesn't

    • Pricing requires a conversation with sales
    • Its broad scope may exceed single-channel analytics needs
    • The feature set is geared toward enterprise CX programs

  • Medallia — where it wins

    • Combines NPS, CSAT, surveys, digital feedback, and text analytics
    • AI topic models and sentiment analysis turn feedback into themes
    • Alerts, case management, dashboards, and workflows support follow-up

    Where it doesn't

    • Contact-sales pricing limits upfront budget comparison
    • Broad scope may exceed the needs of narrowly focused teams
    • Teams seeking public roadmaps should assess alternative platforms
  • Verint CX Analytics9.1/10 · Pricing on request

    A broad CX analytics suite for connecting interaction, sentiment, and journey signals.

    Visit VerintFull verdict →
  • Medallia8.4/10 · Pricing on request

    A mature CX analytics platform for organizations that need closed-loop action.

    Visit MedalliaFull verdict →

More comparisons

All customer experience analytics software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update