LivePerson Analytics Studio vs Medallia

LALivePerson Analytics Studio9.0Visit Medallia8.4Visit

Higher score LA LivePerson Analytics Studio #3 in Customer Experience Analytics Software 9.0/10 Pricing on request ✓ 4 of 4 features Visit LivePerson

vs

Medallia #8 in Customer Experience Analytics Software 8.4/10 Pricing on request ✓ 1 of 4 features Visit Medallia

• LivePerson Analytics Studio fits best

  Teams analyzing voice and messaging conversations

• Medallia fits best

  Enterprise CX programs with closed-loop workflows

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Side by side

Feature	LALivePerson Analytics Studio 9.0/10 Visit ↗	Medallia 8.4/10 Visit ↗
At a glance
Editor score	9.0	8.4
Ranking	#3 in Customer Experience Analytics Software	#8 in Customer Experience Analytics Software
Best for	Teams analyzing voice and messaging conversations	Enterprise CX programs with closed-loop workflows
Pricing model	Paid	Paid
Starting price	—	Pricing on request
Free plan	Not checked yet	Not checked yet
Free trial	—	—
Deployment	Cloud	Cloud, Mobile
Platforms	Web	Web, iOS, Android
Support	Email, Live chat, Tickets, Docs · 24/7	Live chat, Phone, Tickets, Community, Docs
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS	SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA
Integrations	13 integrations	7 integrations
Built for	Mid-market, Enterprise	Enterprise, Mid-market
Features LivePerson Analytics Studio 4/4 · Medallia 1/4
Sentiment analysis	✓	✓
Journey analysis	✓ (best)	Not checked yet
Interaction analytics	✓ (best)	Not checked yet
Text analytics	✓ (best)	Not checked yet
Specs
Feedback channels	Omnichannel	Not checked yet
Data retention	Not checked yet	Not checked yet
Our review
Pros	Analyzes voice and messaging with 50+ conversation analytics metrics Supports sentiment, intent, CSAT, NPS, transcription, NLP, and redaction Exports processed data to warehouses and connects with major BI tools	Combines NPS, CSAT, surveys, digital feedback, and text analytics AI topic models and sentiment analysis turn feedback into themes Alerts, case management, dashboards, and workflows support follow-up
Cons	Pricing is quote-based and requires contact with sales Advanced analytics and generative AI are limited to the Gold plan Its broad feature set may exceed the needs of narrow analytics teams	Contact-sales pricing limits upfront budget comparison Broad scope may exceed the needs of narrowly focused teams Teams seeking public roadmaps should assess alternative platforms
Our verdict	LivePerson Analytics Studio analyzes customer conversations across voice and messaging channels. It is designed for organizations that need to measure customer behavior, conversation drivers, and agent performance across contact-center… Read the review →	Medallia is an enterprise customer and employee experience platform for organizations that need to collect, analyze, and act on feedback across multiple channels. It supports surveys, websites, mobile applications, messaging, speech,… Read the review →

Strengths and trade-offs

• LivePerson Analytics Studio — where it wins

  • Analyzes voice and messaging with 50+ conversation analytics metrics
  • Supports sentiment, intent, CSAT, NPS, transcription, NLP, and redaction
  • Exports processed data to warehouses and connects with major BI tools

  Where it doesn't

  • Pricing is quote-based and requires contact with sales
  • Advanced analytics and generative AI are limited to the Gold plan
  • Its broad feature set may exceed the needs of narrow analytics teams

• Medallia — where it wins

  • Combines NPS, CSAT, surveys, digital feedback, and text analytics
  • AI topic models and sentiment analysis turn feedback into themes
  • Alerts, case management, dashboards, and workflows support follow-up

  Where it doesn't

  • Contact-sales pricing limits upfront budget comparison
  • Broad scope may exceed the needs of narrowly focused teams
  • Teams seeking public roadmaps should assess alternative platforms

• LALivePerson Analytics Studio9.0/10 · Pricing on request

  A broad voice and messaging analytics suite for enterprise conversation intelligence.

  Visit LivePersonFull verdict →
• Medallia8.4/10 · Pricing on request

  A mature CX analytics platform for organizations that need closed-loop action.

  Visit MedalliaFull verdict →