LivePerson Analytics Studio vs Glassbox

LALivePerson Analytics Studio9.0Visit Glassbox8.7Visit

Higher score LA LivePerson Analytics Studio #3 in Customer Experience Analytics Software 9.0/10 Pricing on request ✓ 4 of 4 features Visit LivePerson

vs

Glassbox #5 in Customer Experience Analytics Software 8.7/10 Pricing on request ✓ 0 of 4 features Visit Glassbox

• LivePerson Analytics Studio fits best

  Teams analyzing voice and messaging conversations

• Glassbox fits best

  Enterprises needing deep digital experience analytics

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Side by side

Feature	LALivePerson Analytics Studio 9.0/10 Visit ↗	Glassbox 8.7/10 Visit ↗
At a glance
Editor score	9.0	8.7
Ranking	#3 in Customer Experience Analytics Software	#5 in Customer Experience Analytics Software
Best for	Teams analyzing voice and messaging conversations	Enterprises needing deep digital experience analytics
Pricing model	Paid	Paid
Starting price	—	—
Free plan	Not checked yet	Not checked yet
Free trial	—	—
Deployment	Cloud	Cloud, Self-hosted
Platforms	Web	Web, iOS, Android, Chrome extension
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML
Integrations	13 integrations	16 integrations
Built for	Mid-market, Enterprise	Mid-market, Enterprise
Features LivePerson Analytics Studio 4/4 · Glassbox 0/4
Sentiment analysis	✓ (best)	Not checked yet
Journey analysis	✓ (best)	Not checked yet
Interaction analytics	✓ (best)	Not checked yet
Text analytics	✓ (best)	Not checked yet
Specs
Feedback channels	Omnichannel	Not checked yet
Data retention	Not checked yet	Not checked yet
Our review
Pros	Analyzes voice and messaging with 50+ conversation analytics metrics Supports sentiment, intent, CSAT, NPS, transcription, NLP, and redaction Exports processed data to warehouses and connects with major BI tools	Captures web and mobile interactions with tagless session recording Combines replay, journey analysis, funnels, and friction detection Supports cloud, hybrid, and on-premises deployment models
Cons	Pricing is quote-based and requires contact with sales Advanced analytics and generative AI are limited to the Gold plan Its broad feature set may exceed the needs of narrow analytics teams	Pricing requires a conversation with sales Replay coverage and retention vary by package Its breadth may exceed the needs of smaller teams
Our verdict	LivePerson Analytics Studio analyzes customer conversations across voice and messaging channels. It is designed for organizations that need to measure customer behavior, conversation drivers, and agent performance across contact-center… Read the review →	Glassbox is a digital experience analytics platform for enterprises studying websites and mobile apps. It captures digital interactions and technical events, then connects session replay with interaction maps, funnel analysis,… Read the review →

Strengths and trade-offs

• LivePerson Analytics Studio — where it wins

  • Analyzes voice and messaging with 50+ conversation analytics metrics
  • Supports sentiment, intent, CSAT, NPS, transcription, NLP, and redaction
  • Exports processed data to warehouses and connects with major BI tools

  Where it doesn't

  • Pricing is quote-based and requires contact with sales
  • Advanced analytics and generative AI are limited to the Gold plan
  • Its broad feature set may exceed the needs of narrow analytics teams

• Glassbox — where it wins

  • Captures web and mobile interactions with tagless session recording
  • Combines replay, journey analysis, funnels, and friction detection
  • Supports cloud, hybrid, and on-premises deployment models

  Where it doesn't

  • Pricing requires a conversation with sales
  • Replay coverage and retention vary by package
  • Its breadth may exceed the needs of smaller teams

• LALivePerson Analytics Studio9.0/10 · Pricing on request

  A broad voice and messaging analytics suite for enterprise conversation intelligence.

  Visit LivePersonFull verdict →
• Glassbox8.7/10 · Pricing on request

  A deep enterprise analytics suite for diagnosing friction across web and mobile journeys.

  Visit GlassboxFull verdict →