LivePerson Analytics Studio vs Fullstory

LALivePerson Analytics Studio9.0Visit Fullstory8.5Visit

Higher score LA LivePerson Analytics Studio #3 in Customer Experience Analytics Software 9.0/10 Pricing on request ✓ 4 of 4 features Visit LivePerson

vs

Fullstory #7 in Customer Experience Analytics Software 8.5/10 Free plan · 14-day trial Free planFree trial✓ 0 of 4 features Visit Fullstory

• LivePerson Analytics Studio fits best

  Teams analyzing voice and messaging conversations

• Fullstory fits best

  Teams wanting accessible digital behavior analytics

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Side by side

Feature	LALivePerson Analytics Studio 9.0/10 Visit ↗	Fullstory 8.5/10 Visit ↗
At a glance
Editor score	9.0	8.5
Ranking	#3 in Customer Experience Analytics Software	#7 in Customer Experience Analytics Software
Best for	Teams analyzing voice and messaging conversations	Teams wanting accessible digital behavior analytics
Pricing model	Paid	Free plan + paid
Starting price	—	—
Free plan	Not checked yet	✓ (best)
Free trial	—	14 days
Deployment	Cloud	Cloud, Mobile
Platforms	Web	Web, iOS, Android
Support	Email, Live chat, Tickets, Docs · 24/7	Email, Community, Docs
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS	SOC 2, ISO 27001, GDPR, SSO/SAML
Integrations	13 integrations	18 integrations
Built for	Mid-market, Enterprise	Solo, Small business, Mid-market, Enterprise
Features LivePerson Analytics Studio 4/4 · Fullstory 0/4
Sentiment analysis	✓ (best)	Not checked yet
Journey analysis	✓ (best)	Not checked yet
Interaction analytics	✓ (best)	Not checked yet
Text analytics	✓ (best)	Not checked yet
Specs
Feedback channels	Omnichannel	Not checked yet
Data retention	Not checked yet	Not checked yet
Our review
Pros	Analyzes voice and messaging with 50+ conversation analytics metrics Supports sentiment, intent, CSAT, NPS, transcription, NLP, and redaction Exports processed data to warehouses and connects with major BI tools	Free plan includes 30,000 sessions per month and 12 months of replay retention Combines replay, heatmaps, funnels, journeys and product analytics Supports web, iOS, Android, APIs and privacy controls
Cons	Pricing is quote-based and requires contact with sales Advanced analytics and generative AI are limited to the Gold plan Its broad feature set may exceed the needs of narrow analytics teams	Paid plan pricing is request-based Paid session limits and recording retention vary by plan Advanced mobile analytics is an add-on
Our verdict	LivePerson Analytics Studio analyzes customer conversations across voice and messaging channels. It is designed for organizations that need to measure customer behavior, conversation drivers, and agent performance across contact-center… Read the review →	Fullstory is a behavioral analytics platform for product, marketing, engineering, and customer-experience teams. It captures interactions across websites and mobile applications, then brings together session replay, click maps, scroll… Read the review →

Strengths and trade-offs

• LivePerson Analytics Studio — where it wins

  • Analyzes voice and messaging with 50+ conversation analytics metrics
  • Supports sentiment, intent, CSAT, NPS, transcription, NLP, and redaction
  • Exports processed data to warehouses and connects with major BI tools

  Where it doesn't

  • Pricing is quote-based and requires contact with sales
  • Advanced analytics and generative AI are limited to the Gold plan
  • Its broad feature set may exceed the needs of narrow analytics teams

• Fullstory — where it wins

  • Free plan includes 30,000 sessions per month and 12 months of replay retention
  • Combines replay, heatmaps, funnels, journeys and product analytics
  • Supports web, iOS, Android, APIs and privacy controls

  Where it doesn't

  • Paid plan pricing is request-based
  • Paid session limits and recording retention vary by plan
  • Advanced mobile analytics is an add-on

• LALivePerson Analytics Studio9.0/10 · Pricing on request

  A broad voice and messaging analytics suite for enterprise conversation intelligence.

  Visit LivePersonFull verdict →
• Fullstory8.5/10 · Free plan · 14-day trial

  A broad digital behavior analytics platform with a practical free entry point.

  Visit FullstoryFull verdict →