Total Service
Total Service: A broad service ERP for established contractors managing operations, payroll, assets, and financials. Ranked #2 of 24 in Elevator Service Software by our editors (9.3/10); pricing: Pricing on request; best for established firms needing broad operations and payroll.
At a glance
- Editor score9.3 / 10
- PricingPricing on request
- Best forEstablished firms needing broad operations and payroll
- Technician mobile appYes
- Founded1991 · West Hills, California, United States
- Facts checked22 Sep 2026
Where it wins
- Covers dispatch, assets, contracts, inspections, costing, and financials
- Supports union, certified, prevailing-wage, and multi-state payroll
- Mobile apps, customer portals, templates, and AI support field operations
Where it doesn't
- Quote-based pricing requires a sales conversation
- Broad functionality may exceed the needs of smaller firms
- TS Cloud is described as being in controlled beta
Our verdict on Total Service
Total Service is a cloud enterprise resource planning platform for independent elevator, HVAC, fire and life-safety, and specialty contractors. It brings dispatch and technician scheduling together with equipment records, service history, maintenance agreements, inspections, compliance documentation, job costing, billing, payroll, financial management, and customer portals. Android and iOS mobile workflows support technicians in the field. The product is best suited to established firms managing substantial service operations, complex payroll rules, and multiple administrative needs across one system.
Pricing is contact-sales rather than a published plan structure, so the buying process centers on a tailored commercial conversation. The platform is available through web, iOS, and Android, while the broader feature set spans operations, finance, workforce administration, customer communication, and field service. Payroll coverage includes union, certified, prevailing-wage, and multi-state workflows, which makes the product particularly relevant to contractors with specialized labor requirements. Customer portals extend access to work orders, reports, invoices, and service requests, helping connect internal teams with customers.
Its strongest distinction is breadth across the full service lifecycle: asset registers, preventive maintenance, dispatch, contract management, inspection workflows, compliance records, technician mobility, payroll, and financials are all represented. A built-in AI assistant, report builder, document templates, and technician assistance add tools for administration and field support. Total Service has been established since 1991, a clear maturity signal for firms prioritizing a long-running contractor ERP. Smaller companies seeking a focused scheduling or work-order tool may prefer a narrower product, while established elevator firms that need operations and payroll in one environment should consider Total Service.
Your product? Our editors can test Total Service in depth and publish a review, labelled as paid · from $149/mo →
Total Service pricing
Total Service fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Elevator asset register | Yes |
| Inspection workflows | Yes |
| Preventive maintenance | Yes |
| Service dispatch | Yes |
| Technician mobile app | Yes |
| Service contract management | Yes |
| Compliance records | Yes |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Support | Email, Phone |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Pricing | Pricing on request (source) |
| Website | totalservice.cloud |
| Facts checked | 22 Sep 2026 |
Alternatives to Total Service
- ElevaTechProA compliance-focused system covering dispatch, inspections, contracts, billing, and customer service.9.4
- Tiliom ElevateA broad operations platform for UK-style lift businesses managing service, compliance, and finance.9.2
- ElevatorPlusA broad elevator operations suite for firms managing complex service workflows and integrations.9.0
See all Total Service alternatives →
Total Service vs the competition
- Total Service vs ElevaTechPro
- Total Service vs Tiliom Elevate
- Total Service vs ElevatorPlus
- Total Service vs FIELDBOSS
- Total Service vs LiftGrid
- Total Service vs Elevator360
Compare Total Service with any tool side by side →
Used Total Service? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Total Service for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Total Service is listed in our Elevator Service Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/total-service/"><img src="https://www.itechguides.com/best/badge/total-service.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update