Total Service vs LiftGrid

Total Service9.3Visit LiftGrid8.8Visit

Higher score Total Service #2 in Elevator Service Software 9.3/10 Pricing on request ✓ 7 of 7 features Visit Total Service

vs

LiftGrid #7 in Elevator Service Software 8.8/10 14-day trial Free trial✓ 7 of 7 features Visit LiftGrid

• Total Service fits best

  Established firms needing broad operations and payroll

• LiftGrid fits best

  Budget-conscious firms wanting a complete service suite

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Side by side

Feature	Total Service 9.3/10 Visit ↗	LiftGrid 8.8/10 Visit ↗
At a glance
Editor score	9.3	8.8
Ranking	#2 in Elevator Service Software	#7 in Elevator Service Software
Best for	Established firms needing broad operations and payroll	Budget-conscious firms wanting a complete service suite
Pricing model	Paid	Paid
Starting price	Pricing on request	$24/mo
Free plan	Not checked yet	—
Free trial	—	14 days
Deployment	Cloud, Mobile	Cloud, Self-hosted, Mobile
Platforms	Web, iOS, Android	Web, Android
Support	Email, Phone	Email, Tickets, Docs · 24/7
Built for	Small business, Mid-market, Enterprise	Solo, Small business, Mid-market, Enterprise
Features Total Service 7/7 · LiftGrid 7/7
Elevator asset register	✓	✓
Inspection workflows	✓	✓
Preventive maintenance	✓	✓
Service dispatch	✓	✓
Technician mobile app	✓	✓
Service contract management	✓	✓
Compliance records	✓	✓
Our review
Pros	Covers dispatch, assets, contracts, inspections, costing, and financials Supports union, certified, prevailing-wage, and multi-state payroll Mobile apps, customer portals, templates, and AI support field operations	Covers assets, maintenance, faults, inspections, contracts, and invoicing Offline-first Android app supports photos, signatures, and parts logging Self-hosted deployment plus WhatsApp, SMS, SMTP, and Google Calendar integrations
Cons	Quote-based pricing requires a sales conversation Broad functionality may exceed the needs of smaller firms TS Cloud is described as being in controlled beta	No free plan; access starts at $24 per month Technician mobile support is currently Android-focused Advanced inventory and reporting require the Business plan
Our verdict	Total Service is a cloud enterprise resource planning platform for independent elevator, HVAC, fire and life-safety, and specialty contractors. It brings dispatch and technician scheduling together with equipment records, service history,… Read the review →	LiftGrid is a service operations platform for elevator companies managing buildings, equipment, technicians, inspections, contracts, billing, and customer communication. Its scope suits firms that want one system for elevator and building… Read the review →

Strengths and trade-offs

• Total Service — where it wins

  • Covers dispatch, assets, contracts, inspections, costing, and financials
  • Supports union, certified, prevailing-wage, and multi-state payroll
  • Mobile apps, customer portals, templates, and AI support field operations

  Where it doesn't

  • Quote-based pricing requires a sales conversation
  • Broad functionality may exceed the needs of smaller firms
  • TS Cloud is described as being in controlled beta

• LiftGrid — where it wins

  • Covers assets, maintenance, faults, inspections, contracts, and invoicing
  • Offline-first Android app supports photos, signatures, and parts logging
  • Self-hosted deployment plus WhatsApp, SMS, SMTP, and Google Calendar integrations

  Where it doesn't

  • No free plan; access starts at $24 per month
  • Technician mobile support is currently Android-focused
  • Advanced inventory and reporting require the Business plan

• Total Service9.3/10 · Pricing on request

  A broad service ERP for established contractors managing operations, payroll, assets, and financials.

  Visit Total ServiceFull verdict →
• LiftGrid8.8/10 · 14-day trial

  A broad elevator service suite with strong value from $24 per month.

  Visit LiftGridFull verdict →