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Head-to-head · Elevator Service Software

Total Service vs Elevator360

  • Updated Nov 2026
  • Both researched from official sources
  • 8 checks side by side
Higher score Total Service #2 in Elevator Service Software 9.3/10 Pricing on request ✓ 7 of 7 features Visit Total Service
Elevator360 #8 in Elevator Service Software 8.7/10 Pricing on request · 14-day trial Free trial✓ 6 of 7 features Visit Elevator360

Total Service leads on 0 checks, Elevator360 on 0, and 8 are even. Who comes out ahead on the 8 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreTotal Service · 9.3/10
  • Free trialonly Elevator360
  • Most featuresTotal Service · 7 of 7

Total Service scores higher on our rubric for elevator service software: 9.3 against 8.7 out of 10; our editors rank them #2 and #8.

Total Service is the better fit for established firms needing broad operations and payroll. Elevator360 is the better fit for firms wanting portals, SLAs, and operational analytics.

  • Total Service fits best

    Established firms needing broad operations and payroll

  • Elevator360 fits best

    Firms wanting portals, SLAs, and operational analytics

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Total Service 9.3/10 Visit ↗ Elevator360 8.7/10 Visit ↗
At a glance
Editor score 9.3 8.7
Ranking #2 in Elevator Service Software #8 in Elevator Service Software
Best for Established firms needing broad operations and payroll Firms wanting portals, SLAs, and operational analytics
Pricing model Paid Paid
Starting price Pricing on request —
Free plan Not checked yet —
Free trial — 14 days
Deployment Cloud, Mobile Cloud
Platforms Web, iOS, Android Web
Support Email, Phone Email, Tickets · 24/7
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Total Service 7/7 · Elevator360 6/7
Elevator asset register ✓ ✓
Inspection workflows ✓ (best) Not checked yet
Preventive maintenance ✓ ✓
Service dispatch ✓ ✓
Technician mobile app ✓ ✓
Service contract management ✓ ✓
Compliance records ✓ ✓
Our review
Pros
  • Covers dispatch, assets, contracts, inspections, costing, and financials
  • Supports union, certified, prevailing-wage, and multi-state payroll
  • Mobile apps, customer portals, templates, and AI support field operations
  • Connects lift assets, AMC contracts, scheduling, dispatch, and service history
  • Client portal supports live technician tracking, documents, and complaints
  • Dashboards, compliance reports, and AI insights support operational decisions
Cons
  • Quote-based pricing requires a sales conversation
  • Broad functionality may exceed the needs of smaller firms
  • TS Cloud is described as being in controlled beta
  • Web-only platform coverage
  • Custom pricing requires a sales conversation
  • May exceed the needs of small, single-site service operations
Our verdict

Total Service is a cloud enterprise resource planning platform for independent elevator, HVAC, fire and life-safety, and specialty contractors. It brings dispatch and technician scheduling together with equipment records, service history,…

Read the review →

Elevator360 is a lift-management platform for elevator service companies managing multiple lifts and sites. It brings customer and asset records, installation details, lifecycle history, annual maintenance contracts, preventive…

Read the review →
  1. Total ServiceElevator Service Software 9.3Pricing on request
  2. Elevator360Elevator Service Software 8.7Pricing on request · 14-day trial

Strengths and trade-offs

  • Total Service — where it wins

    • Covers dispatch, assets, contracts, inspections, costing, and financials
    • Supports union, certified, prevailing-wage, and multi-state payroll
    • Mobile apps, customer portals, templates, and AI support field operations

    Where it doesn't

    • Quote-based pricing requires a sales conversation
    • Broad functionality may exceed the needs of smaller firms
    • TS Cloud is described as being in controlled beta

  • Elevator360 — where it wins

    • Connects lift assets, AMC contracts, scheduling, dispatch, and service history
    • Client portal supports live technician tracking, documents, and complaints
    • Dashboards, compliance reports, and AI insights support operational decisions

    Where it doesn't

    • Web-only platform coverage
    • Custom pricing requires a sales conversation
    • May exceed the needs of small, single-site service operations
  • Total Service9.3/10 · Pricing on request

    A broad service ERP for established contractors managing operations, payroll, assets, and financials.

    Visit Total ServiceFull verdict →
  • Elevator3608.7/10 · Pricing on request · 14-day trial

    A full lift-service workflow with portals, SLA controls, dispatch, and operational analytics.

    Visit Elevator360Full verdict →

More comparisons

All elevator service software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026

Last updated · How we research and update