Total Service review
A broad service ERP for established contractors managing operations, payroll, assets, and financials.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Total Service is a cloud enterprise resource planning platform for independent elevator, HVAC, fire and life-safety, and specialty contractors. It brings dispatch and technician scheduling together with equipment records, service history, maintenance agreements, inspections, compliance documentation, job costing, billing, payroll, financial management, and customer portals. Android and iOS mobile workflows support technicians in the field. The product is best suited to established firms managing substantial service operations, complex payroll rules, and multiple administrative needs across one system.
Pricing is contact-sales rather than a published plan structure, so the buying process centers on a tailored commercial conversation. The platform is available through web, iOS, and Android, while the broader feature set spans operations, finance, workforce administration, customer communication, and field service. Payroll coverage includes union, certified, prevailing-wage, and multi-state workflows, which makes the product particularly relevant to contractors with specialized labor requirements. Customer portals extend access to work orders, reports, invoices, and service requests, helping connect internal teams with customers.
Its strongest distinction is breadth across the full service lifecycle: asset registers, preventive maintenance, dispatch, contract management, inspection workflows, compliance records, technician mobility, payroll, and financials are all represented. A built-in AI assistant, report builder, document templates, and technician assistance add tools for administration and field support. Total Service has been established since 1991, a clear maturity signal for firms prioritizing a long-running contractor ERP. Smaller companies seeking a focused scheduling or work-order tool may prefer a narrower product, while established elevator firms that need operations and payroll in one environment should consider Total Service.
Total Service pros and cons
- Where it wins
- Covers dispatch, assets, contracts, inspections, costing, and financials
- Supports union, certified, prevailing-wage, and multi-state payroll
- Mobile apps, customer portals, templates, and AI support field operations
- Where it doesn't
- Quote-based pricing requires a sales conversation
- Broad functionality may exceed the needs of smaller firms
- TS Cloud is described as being in controlled beta
Total Service fact sheet, pricing and score →
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