Best Hero Cloud PBX Alternatives in 2026
The top Hero Cloud PBX alternatives are Zoom Phone, RingCentral RingEX and Nextiva: 15 business phone systems our editors would look at instead of Hero Cloud PBX, in our ranking order.
Hero Cloud PBX: A feature-rich cloud PBX for small businesses, with a 30-day trial and several minute-based plans. Where it falls short: plans are paid; there is no free plan..
Switching from Hero Cloud PBX? For most business phone systems buyers the best Hero Cloud PBX alternative is Zoom Phone, built for businesses wanting low-cost, broad cloud calling. 3CX has a free plan, which Hero Cloud PBX does not. 3CX offers the most included users (40 users).
Why People Look for a Hero Cloud PBX Alternative
- Plans are paid; there is no free plan
- Calling minutes are capped on five named plans; Cloud Line is pay-as-you-go
- Listed integrations are limited to Microsoft Teams, Zoho CRM, LiveAgent and Hero JSON API
- No free plan — 2 of the alternatives below have it
- Included users: 1 users — up to 40 users with 3CX
Quick Picks by What You Need
- Best overallZoom Phone9.2
Businesses wanting low-cost, broad cloud calling
Visit Zoom Phone - Lowest priceZoom Phone9.2
Paid plans from $10/user/mo
Visit Zoom Phone - Best free option3CX8.5
Has a free plan (Hero Cloud PBX has none)
Visit 3CX - Most included users3CX8.5
40 users
Visit 3CX
All 15 Hero Cloud PBX Alternatives, Ranked
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
-
Best forBusinesses wanting low-cost, broad cloud calling
- Better than Hero Cloud PBX:
- Editor score 9.2 vs 3.0
A paid cloud phone system with broad calling, routing, messaging, and integration coverage.
- Voicemail transcription
- Desktop and mobile apps
- Auto attendant
9.2/10★★★★★Visit Zoom Phone -
Best forEstablished organizations needing unified communications
- Better than Hero Cloud PBX:
- Included users: 20 users vs 1 users
- Editor score 9.1 vs 3.0
A broad cloud communications suite for established organizations with complex calling needs.
- Voicemail transcription
- Desktop and mobile apps
- Auto attendant
9.1/10★★★★★Visit RingCentral -
Best forGrowing businesses needing complete phone operations
- Better than Hero Cloud PBX:
- Editor score 8.8 vs 3.0
A broad business phone platform for teams that need calling, messaging, routing, and analytics.
- Voicemail transcription
- Desktop and mobile apps
- Auto attendant
8.8/10★★★★☆Visit Nextiva -
Best forTeams prioritizing AI-assisted business calling
- Better than Hero Cloud PBX:
- Editor score 8.7 vs 3.0
A unified business phone system with AI transcription, summaries, routing, and meetings.
- Voicemail transcription
- Desktop and mobile apps
- Auto attendant
8.7/10★★★★☆Visit Dialpad -
Best forBudget-conscious hosted PBX buyers
- Better than Hero Cloud PBX:
- Editor score 8.6 vs 3.0
A cost-conscious hosted PBX with core routing, apps, CRM integrations, and AI voicemail tools.
- Voicemail transcription
- Desktop and mobile apps
- Auto attendant
8.6/10★★★★☆Visit NFON Cloudya -
Best forTeams wanting maximum PBX breadth and flexibility
- Better than Hero Cloud PBX:
- Free plan
- Included users: 40 users vs 1 users
- Editor score 8.5 vs 3.0
A broad, capacity-priced phone system for teams that need routing flexibility.
- Voicemail transcription
- Desktop and mobile apps
- Auto attendant
8.5/10★★★★☆Visit 3CX -
Best forTeams needing advanced call routing and queue management
- Better than Hero Cloud PBX:
- Editor score 8.4 vs 3.0
A cloud communications suite that scales from auto attendants to call-center workflows.
- Voicemail transcription
- Desktop and mobile apps
- Auto attendant
8.4/10★★★★☆Visit PanTerra -
Best forTeams wanting AI-enabled PBX with broad clients
- Better than Hero Cloud PBX:
- Editor score 8.3 vs 3.0
An AI-enabled cloud PBX with broad clients, advanced routing, and contact-sales pricing.
- Voicemail transcription
- Desktop and mobile apps
- Auto attendant
8.3/10★★★★☆Visit Yeastar -
Best forOrganizations needing hybrid PBX deployment
- Better than Hero Cloud PBX:
- Editor score 8.2 vs 3.0
A flexible PBX platform for organizations balancing cloud, on-premises, and hybrid deployment.
- Voicemail transcription
- Desktop and mobile apps
- Auto attendant
8.2/10★★★★☆Visit Wildix -
Best forMicrosoft-centric organizations
- Better than Hero Cloud PBX:
- Free plan
- Editor score 8.1 vs 3.0
A broad Microsoft-centered workspace with calling, meetings, and collaboration.
8.1/10★★★★☆Try Microsoft Teams -
Best forSkill-based routing and customizable PBX deployments
- Better than Hero Cloud PBX:
- Editor score 8.0 vs 3.0
A flexible PBX for skill-based routing, SIP connectivity, and customizable deployments.
- Voicemail transcription
- Desktop and mobile apps
- Auto attendant
8.0/10★★★★☆Visit Vodia -
Best forProviders building branded, multi-tenant communications
- Better than Hero Cloud PBX:
- Editor score 7.9 vs 3.0
A customizable, multi-tenant communications platform for providers and IT teams.
- Voicemail transcription
- Desktop and mobile apps
- Auto attendant
7.9/10★★★★☆Contact Thirdlane -
Best forMulti-tenant PBX and contact centers
- Better than Hero Cloud PBX:
- Editor score 7.8 vs 3.0
A multi-tenant PBX with unified communications and contact-center editions.
- Voicemail transcription
- Desktop and mobile apps
- Auto attendant
7.8/10★★★★☆Visit PBXware -
Best forBudget-conscious teams needing many integrations
- Better than Hero Cloud PBX:
- Editor score 7.7 vs 3.0
A low-cost business phone system with broad integrations and optional AI call tools.
- Voicemail transcription
- Desktop and mobile apps
- Auto attendant
7.7/10★★★★☆Visit VoIPstudio -
Best forUK businesses wanting a feature-rich cloud PBX
- Better than Hero Cloud PBX:
- Editor score 7.6 vs 3.0
A UK-focused cloud PBX with flexible call handling and four paid monthly tiers.
- Voicemail transcription
- Desktop and mobile apps
- Auto attendant
7.6/10★★★★☆Visit AlwaysIP
Hero Cloud PBX Alternatives: Common Questions
What is the best alternative to Hero Cloud PBX?
Zoom Phone: #1 in our Business Phone Systems ranking, with an editor score of 9.2 out of 10. A paid cloud phone system with broad calling, routing, messaging, and integration coverage.
Is there a free alternative to Hero Cloud PBX?
Yes. 3CX and Microsoft Teams have a free plan or a free tier.
What is the cheapest paid alternative to Hero Cloud PBX?
Of the alternatives here that publish a price, Zoom Phone starts lowest, at $10/user/mo.
Why do people look for Hero Cloud PBX alternatives?
Plans are paid; there is no free plan; Calling minutes are capped on five named plans; Cloud Line is pay-as-you-go; Listed integrations are limited to Microsoft Teams, Zoho CRM, LiveAgent and Hero JSON API.
Which Hero Cloud PBX alternative has the most included users?
3CX, with 40 users.
How do I switch from Hero Cloud PBX?
Export your data from Hero Cloud PBX (most tools have an export in their settings). Sign up for the alternative; start on its free plan or trial if it has one. Import your export and set up the integrations your team relies on. Run both side by side for a short while, then cancel Hero Cloud PBX.
How to Switch from Hero Cloud PBX
- Export your data from Hero Cloud PBX (most tools have an export in their settings).
- Sign up for the alternative; start on its free plan or trial if it has one.
- Import your export and set up the integrations your team relies on.
- Run both side by side for a short while, then cancel Hero Cloud PBX.
Hero Cloud PBX vs Each Alternative
| # | Tool | Free plan | Paid from | Business numbers | Auto attendant | Call routing | Score |
|---|---|---|---|---|---|---|---|
| 132 | Hero Cloud PBX | No | Multiple | Yes | Custom | 3.0 | |
| 1 | Zoom Phone | No | $10/user/mo | Multiple | Yes | Custom | 9.2 |
| 2 | RingCentral RingEX | No | $19.99/user/mo | Multiple | Yes | Custom | 9.1 |
| 3 | Nextiva | $15/user/mo | Multiple | Yes | Custom | 8.8 | |
| 4 | Dialpad Connect | No | Multiple | Yes | Custom | 8.7 | |
| 5 | NFON Cloudya | No | €6.80/user/mo | Multiple | Yes | Custom | 8.6 |
| 6 | 3CX | Yes | $300/yr | Yes | Advanced | 8.5 | |
| 7 | PanTerra Streams.AI | No | $17.95/user/mo | Yes | Custom | 8.4 | |
| 8 | Yeastar P-Series Cloud Edition | No | Yes | Custom | 8.3 | ||
| 9 | Wildix | No | Mobile | Yes | Advanced | 8.2 | |
| 10 | Microsoft Teams | Yes | 8.1 | ||||
| 11 | Vodia PBX | Multiple | Yes | Advanced | 8.0 | ||
| 12 | Thirdlane Business Communications Platform | No | Yes | Custom | 7.9 | ||
| 13 | PBXware | Multiple | Yes | Custom | 7.8 | ||
| 14 | VoIPstudio | No | $20/user/mo | Multiple | Yes | Custom | 7.7 |
| 15 | AlwaysIP Cloud Phone System | No | £11.99/user/mo | Multiple | Yes | Custom | 7.6 |
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update