Hero Cloud PBX
Hero Cloud PBX: A feature-rich cloud PBX for small businesses, with a 30-day trial and several minute-based plans. Ranked #132 of 166 in Business Phone Systems by our editors (3.0/10); pricing: 30-day trial; best for small businesses seeking a basic, trialable cloud PBX.
At a glance
- Editor score3.0 / 10
- Pricing30-day trial
- Best forSmall businesses seeking a basic, trialable cloud PBX
- Free planNo
- Business numbersMultiple
- Facts checked22 Sep 2026
Where it wins
- Includes auto attendant, call queues, hunt groups and call forwarding.
- Offers call recording, voicemail transcription, analytics and reporting.
- A 30-day trial is available without requiring a card.
Where it doesn't
- Plans are paid; there is no free plan.
- Calling minutes are capped on five named plans; Cloud Line is pay-as-you-go.
- Listed integrations are limited to Microsoft Teams, Zoho CRM, LiveAgent and Hero JSON API.
Our verdict on Hero Cloud PBX
Hero Cloud PBX is a hosted business phone system for organizations that want internet-based calling and call-management tools. Its feature set includes virtual numbers, auto attendant IVR, call queues, hunt groups, recording, voicemail with transcription, conferencing, analytics and time-based rules. It is a plausible fit for a small business moving calls into a cloud PBX, while the listed support for call centres, remote teams and larger organizations points to broader use cases. The service is available through web, Windows, macOS, iOS and Android, as well as an API, and can be deployed in cloud, desktop and mobile environments.
The plans scale by numbers, calling channels and included minutes. Cloud Line provides one channel with pay-as-you-go calling; Flexi Lite and Flexi Power also provide one channel, with 300 and 720 calling minutes respectively. Business SOHO includes two numbers, five channels and 500 minutes; Business Starter raises that to five numbers, ten channels and 1,000 minutes; Business Pro offers ten numbers, twenty channels and 2,000 minutes. All these plans include unlimited free inbound calls, while the business plans also include unlimited free extensions. A 30-day trial is available without a card. The published pricing is in Australian dollars excluding GST, and trial details vary by region.
For teams that need more than basic calling, the feature mix covers call recording, transcription, reporting, forwarding, conferencing and SMS notifications. AI capabilities are also indicated, with the description naming call transcription, sentiment analysis, language translation and voicemail transcription. Integration options include Microsoft Teams, Zoho CRM, LiveAgent and Hero JSON API, a concise set for organizations that depend on a wider app ecosystem. Small businesses that want a trialable PBX with core routing and voicemail tools may find the plan structure worth comparing. Teams that need a broad integration catalog or want a free tier should consider alternatives.
Your product? Our editors can test Hero Cloud PBX in depth and publish a review, labelled as paid · from $149/mo →
Hero Cloud PBX pricing
All 6 Hero Cloud PBX plans and prices →
Hero Cloud PBX fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Included users | 1 users |
| Business numbers | Multiple |
| Auto attendant | Yes |
| Call routing | Custom |
| Voicemail transcription | Yes |
| Desktop and mobile apps | Yes |
| Free trial | 30 days · no card needed |
| Deployment | Cloud, Desktop, Mobile |
| Platforms | Web, Windows, macOS, iOS, Android |
| Support | Email, Live chat, Phone, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 4 integrations: Microsoft Teams, Zoho CRM, LiveAgent, Hero JSON API See all → |
| Pricing | 30-day trial (source) |
| Website | herointernet.com.au |
| Facts checked | 22 Sep 2026 |
Hero Cloud PBX integrations
Hero Cloud PBX lists 4 integrations on its own site.
- Microsoft Teams
- Zoho CRM
- LiveAgent
- Hero JSON API
See all Hero Cloud PBX integrations →
Alternatives to Hero Cloud PBX
- RingCentral RingEXA broad cloud communications suite for established organizations with complex calling needs.9.1
- NextivaA broad business phone platform for teams that need calling, messaging, routing, and analytics.8.8
- Dialpad ConnectA unified business phone system with AI transcription, summaries, routing, and meetings.8.7
See all Hero Cloud PBX alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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