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Hero Cloud PBX review

#132 of 166 in Business Phone Systems

A feature-rich cloud PBX for small businesses, with a 30-day trial and several minute-based plans.

3.0/10Editor score
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Hero Cloud PBX is a hosted business phone system for organizations that want internet-based calling and call-management tools. Its feature set includes virtual numbers, auto attendant IVR, call queues, hunt groups, recording, voicemail with transcription, conferencing, analytics and time-based rules. It is a plausible fit for a small business moving calls into a cloud PBX, while the listed support for call centres, remote teams and larger organizations points to broader use cases. The service is available through web, Windows, macOS, iOS and Android, as well as an API, and can be deployed in cloud, desktop and mobile environments.

The plans scale by numbers, calling channels and included minutes. Cloud Line provides one channel with pay-as-you-go calling; Flexi Lite and Flexi Power also provide one channel, with 300 and 720 calling minutes respectively. Business SOHO includes two numbers, five channels and 500 minutes; Business Starter raises that to five numbers, ten channels and 1,000 minutes; Business Pro offers ten numbers, twenty channels and 2,000 minutes. All these plans include unlimited free inbound calls, while the business plans also include unlimited free extensions. A 30-day trial is available without a card. The published pricing is in Australian dollars excluding GST, and trial details vary by region.

For teams that need more than basic calling, the feature mix covers call recording, transcription, reporting, forwarding, conferencing and SMS notifications. AI capabilities are also indicated, with the description naming call transcription, sentiment analysis, language translation and voicemail transcription. Integration options include Microsoft Teams, Zoho CRM, LiveAgent and Hero JSON API, a concise set for organizations that depend on a wider app ecosystem. Small businesses that want a trialable PBX with core routing and voicemail tools may find the plan structure worth comparing. Teams that need a broad integration catalog or want a free tier should consider alternatives.

Hero Cloud PBX pros and cons

  • Where it wins
    • Includes auto attendant, call queues, hunt groups and call forwarding.
    • Offers call recording, voicemail transcription, analytics and reporting.
    • A 30-day trial is available without requiring a card.
  • Where it doesn't
    • Plans are paid; there is no free plan.
    • Calling minutes are capped on five named plans; Cloud Line is pay-as-you-go.
    • Listed integrations are limited to Microsoft Teams, Zoho CRM, LiveAgent and Hero JSON API.

Hero Cloud PBX fact sheet, pricing and score →

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