PBXware
PBXware: A multi-tenant PBX with unified communications and contact-center editions. Ranked #13 of 166 in Business Phone Systems by our editors (7.8/10); pricing: Pricing on request; best for multi-tenant PBX and contact centers.
At a glance
- Editor score7.8 / 10
- PricingPricing on request
- Best forMulti-tenant PBX and contact centers
- Business numbersMultiple
- Founded2003
- Facts checked22 Sep 2026
Where it wins
- Advanced call routing, IVR, and multi-tenant management
- Desktop, web, and mobile UC applications with messaging
- Omnichannel contact-center tools and CRM integrations
Where it doesn't
- Pricing requires contacting the vendor's sales team
- Contact-center capabilities are divided across CX Lite and CX Pro
- Its broad feature set may exceed simpler phone-system needs
Our verdict on PBXware
PBXware is a software PBX and unified communications platform from Bicom Systems for businesses, service providers, contact centers, governments, and communications partners. It combines business telephony with IVR, custom call routing, voicemail transcription, call recording, conferencing, video calls, chat, screen sharing, business SMS, and desktop, web, and mobile applications. Multi-tenant management makes it particularly relevant for organizations operating several tenants or communications environments.
The published plans show three tiers. Core includes enterprise PBX, IVR and call flows, UC applications, meetings, chat, business SMS, built-in AI, and multi-tenant management. CX Lite adds near real-time wallboards, a performance dashboard, scheduled reporting, and Smart Callback. CX Pro adds skills-based queues and routing, agent and supervisor workspaces, dialer and campaign management, and omnichannel communications. Pricing follows a contact-sales model rather than published plan rates, so buyers need a direct commercial discussion to compare the tiers.
PBXware also stands out for its ecosystem and deployment range. It supports web, Windows, macOS, iOS, Android, Linux, API, and self-hosted environments, with hosted and on-premise deployment options. CRM integrations include Salesforce, SugarCRM, Zendesk, Zoho, Microsoft Dynamics, HubSpot, SuiteCRM, Vtiger, Pipedrive, Odoo, and Bullhorn. Open API access extends its integration options. Choose PBXware when multi-tenant administration, advanced routing, unified communications, or contact-center workflows are central requirements. A simpler phone-system buyer may find its breadth and tiered CX structure more than needed.
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PBXware pricing
All 3 PBXware plans and prices →
PBXware fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Included users | Not verified |
| Business numbers | Multiple |
| Auto attendant | Yes |
| Call routing | Custom |
| Voicemail transcription | Yes |
| Desktop and mobile apps | Yes |
| Deployment | Cloud, Self-hosted, Desktop, Mobile |
| Platforms | Web, Windows, macOS, iOS, Android, Linux |
| Support | Tickets, Live chat, Community, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 11 integrations: Salesforce, SugarCRM, Zendesk, Zoho, Microsoft Dynamics, HubSpot … |
| Pricing | Pricing on request (source) |
| Website | bicomsystems.com |
| Facts checked | 22 Sep 2026 |
PBXware integrations
PBXware lists 11 integrations on its own site.
- Salesforce
- SugarCRM
- Zendesk
- Zoho
- Microsoft Dynamics
- HubSpot
- SuiteCRM
- Vtiger
- Pipedrive
- Odoo
- Bullhorn
Alternatives to PBXware
- Zoom PhoneA paid cloud phone system with broad calling, routing, messaging, and integration coverage.9.2
- RingCentral RingEXA broad cloud communications suite for established organizations with complex calling needs.9.1
- NextivaA broad business phone platform for teams that need calling, messaging, routing, and analytics.8.8
See all PBXware alternatives →
Also Ranked In
PBXware is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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