PBXware review
A multi-tenant PBX with unified communications and contact-center editions.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
PBXware is a software PBX and unified communications platform from Bicom Systems for businesses, service providers, contact centers, governments, and communications partners. It combines business telephony with IVR, custom call routing, voicemail transcription, call recording, conferencing, video calls, chat, screen sharing, business SMS, and desktop, web, and mobile applications. Multi-tenant management makes it particularly relevant for organizations operating several tenants or communications environments.
The published plans show three tiers. Core includes enterprise PBX, IVR and call flows, UC applications, meetings, chat, business SMS, built-in AI, and multi-tenant management. CX Lite adds near real-time wallboards, a performance dashboard, scheduled reporting, and Smart Callback. CX Pro adds skills-based queues and routing, agent and supervisor workspaces, dialer and campaign management, and omnichannel communications. Pricing follows a contact-sales model rather than published plan rates, so buyers need a direct commercial discussion to compare the tiers.
PBXware also stands out for its ecosystem and deployment range. It supports web, Windows, macOS, iOS, Android, Linux, API, and self-hosted environments, with hosted and on-premise deployment options. CRM integrations include Salesforce, SugarCRM, Zendesk, Zoho, Microsoft Dynamics, HubSpot, SuiteCRM, Vtiger, Pipedrive, Odoo, and Bullhorn. Open API access extends its integration options. Choose PBXware when multi-tenant administration, advanced routing, unified communications, or contact-center workflows are central requirements. A simpler phone-system buyer may find its breadth and tiered CX structure more than needed.
PBXware pros and cons
- Where it wins
- Advanced call routing, IVR, and multi-tenant management
- Desktop, web, and mobile UC applications with messaging
- Omnichannel contact-center tools and CRM integrations
- Where it doesn't
- Pricing requires contacting the vendor's sales team
- Contact-center capabilities are divided across CX Lite and CX Pro
- Its broad feature set may exceed simpler phone-system needs
PBXware fact sheet, pricing and score →
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