CiviCRM
CiviCRM: A focused nonprofit CRM for donors, members, events, campaigns, and fundraising. Ranked #184 of 238 in CRM Software by our editors (3.0/10); pricing: Free plan; best for nonprofits managing donors and memberships.
At a glance
- Editor score3.0 / 10
- PricingFree plan
- Best forNonprofits managing donors and memberships
- Free planYes
- Paid fromFree
- Founded2005
- Facts checked23 Sep 2026
Where it wins
- Covers donors, memberships, events, campaigns, cases, and reporting
- Bulk email includes segmentation and A/B testing
- Open-source deployment supports web, API, and self-hosted options
Where it doesn't
- Hosting, implementation, support, and maintenance can add separate costs
- Its nonprofit focus is less suited to broad sales CRM workflows
- Self-hosted deployments may require technical administration
Our verdict on CiviCRM
CiviCRM is a web-based constituent relationship management system for nonprofits, NGOs, associations, and civic-sector organizations. It brings together contact and relationship management, contributions, memberships, events, campaigns, cases, grants, mailings, and reports. The product is available as open-source software under the GNU AGPL v3, with no license or user fees for the software itself. Its strongest fit is for organizations managing donors, members, volunteers, events, advocacy activity, and constituent relationships rather than conventional sales teams.
Its nonprofit feature depth is the central reason to consider it. Contribution and donor management, membership renewals, event registration and attendance tracking, peer-to-peer fundraising, surveys, advocacy tracking, case workflows, and custom reporting cover a broad set of mission-driven operations. Bulk email supports segmentation and A/B testing, while extensions and custom fields allow organizations to adapt the system to their processes. These capabilities make CiviCRM a practical choice when fundraising, membership, communications, and constituent records need to work within one system.
Platform fit is also flexible. CiviCRM can run on the web, through an API, or in a self-hosted setup, and it integrates with Backdrop, Drupal, Joomla, WordPress, and Microsoft Outlook 365. Organizations can use it standalone or alongside supported content-management platforms. The trade-off is that hosting, implementation, support, maintenance, and extended security support may involve separate costs. Choose CiviCRM for an open-source nonprofit CRM centered on donors, memberships, events, and advocacy. Organizations seeking a general-purpose sales CRM should consider a product designed around broader sales workflows instead.
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CiviCRM pricing
CiviCRM fact sheet
| Free plan | Yes |
|---|---|
| Paid from | Free |
| Free trial | Not verified |
| Visual sales pipeline | Not verified |
| Email sync | No |
| Marketing automation | Not verified |
| AI features | Not verified |
| Mobile app | Not verified |
| Open source | Yes |
| Deployment | Cloud, Self-hosted |
| Platforms | Web |
| Support | Community, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 5 integrations: Drupal, WordPress, Backdrop, Joomla, Mailchimp (via extension) See all → |
| Pricing | Free plan |
| Website | civicrm.org |
| Facts checked | 23 Sep 2026 |
CiviCRM integrations
CiviCRM lists 5 integrations on its own site.
- Drupal
- WordPress
- Backdrop
- Joomla
- Mailchimp (via extension)
See all CiviCRM integrations →
Alternatives to CiviCRM
- HubSpot CRMA capable free CRM with contact, deal, email, AI, mobile, and integration coverage.9.4
- Salesforce Sales CloudA broad CRM for mature sales teams that need forecasting, automation, AI, and extensibility.9.3
- Zoho CRMA broad CRM with a free plan, automation, AI, analytics, mobile apps, and APIs.9.2
See all CiviCRM alternatives →
Also Ranked In
CiviCRM is ranked in 3 of our directories.
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Featured on iTechGuides
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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