How to Contact Seller on Amazon

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By Victor Ashiedu

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This Itechguide teaches you how to contact seller on Amazon. The guide covers steps to contact seller on Amazon from a PC, iPhone or Android.

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How to Contact Seller on Amazon from a PC Browser

How to Contact Seller on Amazon from a PC Browser
Change Amazon.com to your country’s Amazon marketplace. For this example, I will use Amazon.co.uk
  • Then search for and open a product sold by the Amazon seller you want to contact.
How to Contact Seller on Amazon from a PC Browser
  • At the right pane of the product page, beneath the Buy Now button, click the sellers name – beside Sold by. The seller’s Amazon profile will open.
How to Contact Seller on Amazon from a PC Browser
  • Then, at the top right of the seller’s page, click Ask a question button.
How to Contact Seller on Amazon from a PC Browser
  • When the Contact seller page opens, if you want to inquire about a product, accept the default option – I need assistance with: An item for sale.
  • Alternatively, if you already placed an order and will like to ask a question about the order, select the first option – I need assistance with: An order I placed.
Note the message “When writing your message, include the product name and/or the ASIN/ISBN“. To make it easy for the seller to respond to your query, include the product or order details.
How to Contact Seller on Amazon from a PC Browser
  • Once you have selected an option in the “I need assistance with” section, click the Select a Subject drop-down. Then, select an option.
How to Contact Seller on Amazon from a PC Browser
  • When you select an option, a Write message button will be displayed at the bottom left of the page. To proceed, click Write message.
  • Finally, to contact seller on Amazon, type your message in the box provided, scroll down and click Send e-mail.

How to Contact Seller on Amazon from a Smartphone

How to Contact Seller on Amazon from a Smartphone
  • Open the Amazon Shopping App on your phone. Alternatively, open Amazon.com from a browser on your phone.
  • For this guide I am using the Amazon shopping App – the interface looks like accessing Amazon from a browser.
Replace Amazon.com with your country’s Amazon marketplace.
How to Contact Seller on Amazon from a Smartphone
  • Then, search for and open a product sold by the seller you want to contact.
How to Contact Seller on Amazon from a Smartphone
  • Scroll down to and click the Seller’s name. The seller’s name is beneath the Buy Now button, beside Sold by. The seller’s profile will open.
How to Contact Seller on Amazon from a Smartphone
  • When the seller’s profile opens, tap Ask a question.
  • Then, click the Select a Subject drop-down and select an option.
  • Finally, to contact seller on Amazon, type the message you want to send, then tap Send e-mail.

It is this easy to contact seller on Amazon! I hope you found this Itechguide helpful.

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About the Author

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Victor Ashiedu

Victor is the founder of InfoPress Media, publishers of Ilifeguides and Itechguides. With 20+ years of experience in IT infrastructure, his expertise spans Windows, Linux, and DevOps. Explore his contributions on Itechguides.com for insightful how-to guides and product reviews.

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2 thoughts on “How to Contact Seller on Amazon”

  1. Any idea how to get a touchscreen working again? HP all in one 27″ desktop W 10 computer I tried all the usual ways. Nothing has worked.
    Thanks!

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  2. Brilliant. For years I didn’t know how to do this. It is not easy or obvious. They like it that way. So easy on ebay…”contact seller” on right side. Thank you so much for all your guides. I hope you get some awards beside rewards for your great work!

    Reply

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