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Head-to-head · Cloud PBX Software

Zoom Phone vs Broadvoice Cloud PBX

  • Updated Oct 2026
  • Both researched from official sources
  • 3 checks side by side
Higher score Zoom Phone #3 in Cloud PBX Software 9.2/10 Paid ✓ 1 of 3 features Visit Zoom Phone
Broadvoice Cloud PBX #7 in Cloud PBX Software 8.7/10 Paid ✓ 1 of 3 features Visit Broadvoice

Zoom Phone leads on 0 checks, Broadvoice Cloud PBX on 0, and 3 are even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreZoom Phone · 9.2/10

Zoom Phone scores higher on our rubric for cloud pbx software: 9.2 against 8.7 out of 10; our editors rank them #3 and #7.

Zoom Phone is the better fit for businesses wanting global calling at a clear entry price. Broadvoice Cloud PBX is the better fit for budget-conscious teams needing standard PBX controls.

  • Zoom Phone fits best

    Businesses wanting global calling at a clear entry price

  • Broadvoice Cloud PBX fits best

    Budget-conscious teams needing standard PBX controls

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Side by side

Feature Zoom Phone 9.2/10 Visit ↗ Broadvoice Cloud PBX 8.7/10 Visit ↗
At a glance
Editor score 9.2 8.7
Ranking #3 in Cloud PBX Software #7 in Cloud PBX Software
Best for Businesses wanting global calling at a clear entry price Budget-conscious teams needing standard PBX controls
Pricing model Paid Paid
Starting price $10/user/mo $10/user/mo
Free plan — —
Free trial — —
Deployment Cloud, Desktop, Mobile Cloud, Desktop, Mobile
Platforms Web, Windows, macOS, Linux, iOS, Android Web, iOS, Android
Support Phone, Community, Docs Phone, Tickets, Live chat, Docs
Compliance SOC 2, HIPAA SOC 2, HIPAA
Integrations 7 integrations 50+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Zoom Phone 1/3 · Broadvoice Cloud PBX 1/3
Auto attendant ✓ ✓
Call recording Not checked yet Not checked yet
Call queues Not checked yet Not checked yet
Specs
Number types Not checked yet Not checked yet
Supported endpoints Not checked yet Not checked yet
Extensions included Not checked yet Not checked yet
Our review
Pros
  • Plans start at $10 per user monthly, with unlimited and global tiers.
  • Desktop, mobile, web, Linux, and API access support varied teams.
  • Auto attendants, queues, routing, monitoring, and recording cover core PBX needs.
  • Multi-level attendants, custom routing, queues, and ring groups
  • Schedules can route calls by time, department, priority, or availability
  • Metered plan starts at $10 per user per month
Cons
  • There is no free plan.
  • Metered calling is the entry tier rather than unlimited calling.
  • Pricing varies by country, currency, calling plan, and bundle.
  • Unlimited calling is only listed on the $18 Standard plan
  • Call recording and video features are listed on the $23 Pro plan
  • The named integrations span Salesforce, Microsoft Teams, Zapier, and webhooks
Our verdict

Zoom Phone is a cloud-based business phone system for organizations that need internet calling, business numbers, routing, auto attendants, queues, voicemail, recording, and administrative controls. It serves small businesses, mid-market…

Read the review →

Broadvoice Cloud PBX is a cloud-based business phone system for organizations that want professional calling without on-site phone hardware. Its controls suit small businesses through enterprise teams that need extensions, multi-level auto…

Read the review →
  1. Zoom PhoneCloud PBX Software 9.2Paid
  2. Broadvoice Cloud PBXCloud PBX Software 8.7Paid

Strengths and trade-offs

  • Zoom Phone — where it wins

    • Plans start at $10 per user monthly, with unlimited and global tiers.
    • Desktop, mobile, web, Linux, and API access support varied teams.
    • Auto attendants, queues, routing, monitoring, and recording cover core PBX needs.

    Where it doesn't

    • There is no free plan.
    • Metered calling is the entry tier rather than unlimited calling.
    • Pricing varies by country, currency, calling plan, and bundle.

  • Broadvoice Cloud PBX — where it wins

    • Multi-level attendants, custom routing, queues, and ring groups
    • Schedules can route calls by time, department, priority, or availability
    • Metered plan starts at $10 per user per month

    Where it doesn't

    • Unlimited calling is only listed on the $18 Standard plan
    • Call recording and video features are listed on the $23 Pro plan
    • The named integrations span Salesforce, Microsoft Teams, Zapier, and webhooks

More comparisons

All cloud PBX software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update