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Head-to-head · Cloud PBX Software

Zoom Phone vs Microsoft Teams

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Zoom Phone #3 in Cloud PBX Software 9.2/10 Paid ✓ 1 of 3 features Visit Zoom Phone
Microsoft Teams #6 in Cloud PBX Software 8.9/10 Free plan Free plan✓ 0 of 3 features Try Microsoft Teams

Zoom Phone leads on 0 checks, Microsoft Teams on 1, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreZoom Phone · 9.2/10
  • Free planonly Microsoft Teams
  • Most featuresZoom Phone · 1 of 3

Zoom Phone scores higher on our rubric for cloud pbx software: 9.2 against 8.9 out of 10; our editors rank them #3 and #6.

Microsoft Teams offers free plan; Zoom Phone doesn't.

Zoom Phone is the better fit for businesses wanting global calling at a clear entry price. Microsoft Teams is the better fit for microsoft-centric teams adding cloud calling to.

  • Zoom Phone fits best

    Businesses wanting global calling at a clear entry price

  • Microsoft Teams fits best

    Microsoft-centric teams adding cloud calling to

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Side by side

Feature Zoom Phone 9.2/10 Visit ↗ Microsoft Teams 8.9/10 Visit ↗
At a glance
Editor score 9.2 8.9
Ranking #3 in Cloud PBX Software #6 in Cloud PBX Software
Best for Businesses wanting global calling at a clear entry price Microsoft-centric teams adding cloud calling to
Pricing model Paid Free plan + paid
Starting price $10/user/mo —
Free plan — ✓ (best)
Free trial — —
Deployment Cloud, Desktop, Mobile Cloud, Desktop, Mobile
Platforms Web, Windows, macOS, Linux, iOS, Android Web, Windows, macOS, Linux, iOS, Android
Support Phone, Community, Docs Phone, Docs, Community
Compliance SOC 2, HIPAA SOC 2, ISO 27001, HIPAA, 2FA
Integrations 7 integrations 250+ integrations
Built for Small business, Mid-market, Enterprise Solo, Small business, Mid-market, Enterprise
Features Zoom Phone 1/3 · Microsoft Teams 0/3
Auto attendant ✓ (best) Not checked yet
Call recording Not checked yet Not checked yet
Call queues Not checked yet Not checked yet
Specs
Number types Not checked yet Not checked yet
Supported endpoints Not checked yet Not checked yet
Extensions included Not checked yet Not checked yet
Our review
Pros
  • Plans start at $10 per user monthly, with unlimited and global tiers.
  • Desktop, mobile, web, Linux, and API access support varied teams.
  • Auto attendants, queues, routing, monitoring, and recording cover core PBX needs.
  • Free plan covers chat, video calls, file sharing, and collaboration
  • Teams Phone Standard offers cloud calling, voicemail, and a 99.999% uptime SLA
  • Works across web, desktop, mobile, Linux, and 250 integrations
Cons
  • There is no free plan.
  • Metered calling is the entry tier rather than unlimited calling.
  • Pricing varies by country, currency, calling plan, and bundle.
  • Teams Free is primarily positioned for personal use
  • Phone features are split across separate Teams Phone plans
  • Broad collaboration features may exceed a calling-only requirement
Our verdict

Zoom Phone is a cloud-based business phone system for organizations that need internet calling, business numbers, routing, auto attendants, queues, voicemail, recording, and administrative controls. It serves small businesses, mid-market…

Read the review →

Microsoft Teams combines private and group chat, organized channels, audio and video meetings, cloud-based calling and voicemail, file sharing, collaborative editing, guest access, and workflow tools. It fits solo users, small businesses,…

Read the review →
  1. Zoom PhoneCloud PBX Software 9.2Paid
  2. Microsoft TeamsCloud PBX Software 8.9Free plan

Strengths and trade-offs

  • Zoom Phone — where it wins

    • Plans start at $10 per user monthly, with unlimited and global tiers.
    • Desktop, mobile, web, Linux, and API access support varied teams.
    • Auto attendants, queues, routing, monitoring, and recording cover core PBX needs.

    Where it doesn't

    • There is no free plan.
    • Metered calling is the entry tier rather than unlimited calling.
    • Pricing varies by country, currency, calling plan, and bundle.

  • Microsoft Teams — where it wins

    • Free plan covers chat, video calls, file sharing, and collaboration
    • Teams Phone Standard offers cloud calling, voicemail, and a 99.999% uptime SLA
    • Works across web, desktop, mobile, Linux, and 250 integrations

    Where it doesn't

    • Teams Free is primarily positioned for personal use
    • Phone features are split across separate Teams Phone plans
    • Broad collaboration features may exceed a calling-only requirement

More comparisons

All cloud PBX software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update