Zoom Phone vs GoTo Connect

Zoom Phone9.2Visit GoTo Connect9.0Visit

Higher score Zoom Phone #3 in Cloud PBX Software 9.2/10 Paid ✓ 1 of 3 features Visit Zoom Phone

vs

GoTo Connect #5 in Cloud PBX Software 9.0/10 Pricing on request ✓ 1 of 3 features Visit GoTo Connect

• Zoom Phone fits best

  Businesses wanting global calling at a clear entry price

• GoTo Connect fits best

  Businesses needing configurable calling across teams

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Side by side

Feature	Zoom Phone 9.2/10 Visit ↗	GoTo Connect 9.0/10 Visit ↗
At a glance
Editor score	9.2	9.0
Ranking	#3 in Cloud PBX Software	#5 in Cloud PBX Software
Best for	Businesses wanting global calling at a clear entry price	Businesses needing configurable calling across teams
Pricing model	Paid	Paid
Starting price	$10/user/mo	—
Free plan	—	—
Free trial	—	—
Deployment	Cloud, Desktop, Mobile	Cloud, Desktop, Mobile
Platforms	Web, Windows, macOS, Linux, iOS, Android	Web, Windows, macOS, iOS, Android
Compliance	SOC 2, HIPAA	SOC 2, GDPR
Integrations	7 integrations	9 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Zoom Phone 1/3 · GoTo Connect 1/3
Auto attendant	✓	✓
Call recording	Not checked yet	Not checked yet
Call queues	Not checked yet	Not checked yet
Specs
Number types	Not checked yet	Not checked yet
Supported endpoints	Not checked yet	Not checked yet
Extensions included	Not checked yet	Not checked yet
Our review
Pros	Plans start at $10 per user monthly, with unlimited and global tiers. Desktop, mobile, web, Linux, and API access support varied teams. Auto attendants, queues, routing, monitoring, and recording cover core PBX needs.	Visual dial-plan editor, call routing, auto attendants, and queues Voicemail transcripts, analytics, and AI call summaries CRM integrations and web, desktop, and mobile apps
Cons	There is no free plan. Metered calling is the entry tier rather than unlimited calling. Pricing varies by country, currency, calling plan, and bundle.	Plan prices are sales-quoted rather than publicly listed Advanced customer and contact-center features sit in higher plans No free plan is offered
Our verdict	Zoom Phone is a cloud-based business phone system for organizations that need internet calling, business numbers, routing, auto attendants, queues, voicemail, recording, and administrative controls. It serves small businesses, mid-market… Read the review →	GoTo Connect brings business calling, meetings, messaging, voicemail, and call management into a cloud communications platform. Its configurable dial plans, auto attendants, queues, and business numbers suit small businesses through… Read the review →

Strengths and trade-offs

• Zoom Phone — where it wins

  • Plans start at $10 per user monthly, with unlimited and global tiers.
  • Desktop, mobile, web, Linux, and API access support varied teams.
  • Auto attendants, queues, routing, monitoring, and recording cover core PBX needs.

  Where it doesn't

  • There is no free plan.
  • Metered calling is the entry tier rather than unlimited calling.
  • Pricing varies by country, currency, calling plan, and bundle.

• GoTo Connect — where it wins

  • Visual dial-plan editor, call routing, auto attendants, and queues
  • Voicemail transcripts, analytics, and AI call summaries
  • CRM integrations and web, desktop, and mobile apps

  Where it doesn't

  • Plan prices are sales-quoted rather than publicly listed
  • Advanced customer and contact-center features sit in higher plans
  • No free plan is offered

• Zoom Phone9.2/10 · Paid

  A globally oriented cloud PBX with broad apps, routing controls, and clear tiered pricing.

  Visit Zoom PhoneFull verdict →
• GoTo Connect9.0/10 · Pricing on request

  Configurable cloud calling with messaging, meetings, and contact-center options.

  Visit GoTo ConnectFull verdict →