Avaya Cloud Office vs GoTo Connect

AOAvaya Cloud Office9.1Visit GoTo Connect9.0Visit

Higher score AO Avaya Cloud Office #4 in Cloud PBX Software 9.1/10 Paid ✓ 1 of 3 features Visit Avaya

vs

GoTo Connect #5 in Cloud PBX Software 9.0/10 Pricing on request ✓ 1 of 3 features Visit GoTo Connect

• Avaya Cloud Office fits best

  Teams wanting PBX alongside meetings and collaboration

• GoTo Connect fits best

  Businesses needing configurable calling across teams

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Side by side

Feature	AOAvaya Cloud Office 9.1/10 Visit ↗	GoTo Connect 9.0/10 Visit ↗
At a glance
Editor score	9.1	9.0
Ranking	#4 in Cloud PBX Software	#5 in Cloud PBX Software
Best for	Teams wanting PBX alongside meetings and collaboration	Businesses needing configurable calling across teams
Pricing model	Paid	Paid
Starting price	—	—
Free plan	—	—
Free trial	—	—
Deployment	Cloud, Desktop, Mobile	Cloud, Desktop, Mobile
Platforms	Web, Windows, macOS, iOS, Android	Web, Windows, macOS, iOS, Android
Compliance	SOC 2	SOC 2, GDPR
Integrations	300+ integrations	9 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Avaya Cloud Office 1/3 · GoTo Connect 1/3
Auto attendant	✓	✓
Call recording	Not checked yet	Not checked yet
Call queues	Not checked yet	Not checked yet
Specs
Number types	Not checked yet	Not checked yet
Supported endpoints	Not checked yet	Not checked yet
Extensions included	Not checked yet	Not checked yet
Our review
Pros	Auto-Receptionist, call groups, and customizable call handling Messaging, file sharing, conferencing, and video meetings in one service Desktop and mobile apps plus 300+ business integrations	Visual dial-plan editor, call routing, auto attendants, and queues Voicemail transcripts, analytics, and AI call summaries CRM integrations and web, desktop, and mobile apps
Cons	Plan features vary substantially, so buyers must match tier to needs Advanced controls such as recording and SSO start at Premium Designed as a broad communications suite, not voice-only PBX	Plan prices are sales-quoted rather than publicly listed Advanced customer and contact-center features sit in higher plans No free plan is offered
Our verdict	Avaya Cloud Office brings business calling, messaging, file sharing, video meetings, and conferencing into one cloud communications service. It suits organizations with office, remote, or mobile workers that want PBX capabilities alongside… Read the review →	GoTo Connect brings business calling, meetings, messaging, voicemail, and call management into a cloud communications platform. Its configurable dial plans, auto attendants, queues, and business numbers suit small businesses through… Read the review →

Strengths and trade-offs

• Avaya Cloud Office — where it wins

  • Auto-Receptionist, call groups, and customizable call handling
  • Messaging, file sharing, conferencing, and video meetings in one service
  • Desktop and mobile apps plus 300+ business integrations

  Where it doesn't

  • Plan features vary substantially, so buyers must match tier to needs
  • Advanced controls such as recording and SSO start at Premium
  • Designed as a broad communications suite, not voice-only PBX

• GoTo Connect — where it wins

  • Visual dial-plan editor, call routing, auto attendants, and queues
  • Voicemail transcripts, analytics, and AI call summaries
  • CRM integrations and web, desktop, and mobile apps

  Where it doesn't

  • Plan prices are sales-quoted rather than publicly listed
  • Advanced customer and contact-center features sit in higher plans
  • No free plan is offered

• AOAvaya Cloud Office9.1/10 · Paid

  A multi-tier cloud PBX that combines business calling with messaging and meetings.

  Visit AvayaFull verdict →
• GoTo Connect9.0/10 · Pricing on request

  Configurable cloud calling with messaging, meetings, and contact-center options.

  Visit GoTo ConnectFull verdict →