Avaya Cloud Office
Avaya Cloud Office: A broad cloud phone system for organizations that need voice plus many integrations. Ranked #23 of 166 in Business Phone Systems by our editors (6.8/10); pricing: Paid; best for business voice with large integration needs.
At a glance
- Editor score6.8 / 10
- PricingPaid
- Best forBusiness voice with large integration needs
- Free planNo
- Business numbersMultiple
- Facts checked22 Sep 2026
Where it wins
- 300+ business integrations, including Salesforce and Microsoft Teams
- Combines calling, messaging, meetings, routing, transcription, and analytics
- Supports web, desktop, mobile, and API access
Where it doesn't
- No free plan is available
- Essentials limits unlimited calling to the US and Canada
- Video meetings on Standard support up to 100 participants
Our verdict on Avaya Cloud Office
Avaya Cloud Office is a paid cloud communications platform for organizations that want business calling, team messaging, video meetings, conferencing, and collaboration in one service. It supports office, remote, and mobile workers through web, Windows, macOS, iOS, and Android applications, with API access for custom integrations. Core capabilities include virtual business numbers, Auto-Receptionist and call groups, custom call handling, forwarding, ring orders, voicemail-to-text transcription, file sharing, and reporting.
Integration breadth is a central strength. The platform claims 300+ business integrations and lists Salesforce, Microsoft Office 365, Google Workspace/G Suite, Slack, Microsoft Teams, and Zendesk. That gives organizations several routes for connecting phone workflows with customer management, productivity, team communication, and support systems. The published plans also show a progression from core telephony to broader international and collaboration features: Essentials includes business or toll-free numbers, unlimited US/Canada calling, SMS, transcription, messaging, and document sharing, while Standard adds numbers in over 100 countries, Internet Fax, audio conferencing, video meetings, quality-of-service reports, and popular integrations.
The higher tiers are aimed at organizations with more demanding administration and oversight needs. Premium adds automatic call recording, single sign-on, multi-site management, hot desking, advanced call handling, and real-time analytics. Ultimate adds device status reports and alerts, unlimited storage, and everything in Premium. AI call transcription and meeting summaries extend the platform beyond basic calling. Avaya Cloud Office suits teams that need a wide communications feature set and integration options; organizations seeking only simple calling may find its broader tier structure unnecessary, while teams needing advanced controls should review the Premium and Ultimate requirements.
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Avaya Cloud Office pricing
All 4 Avaya Cloud Office plans and prices →
Avaya Cloud Office fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Included users | 20 users |
| Business numbers | Multiple |
| Auto attendant | Yes |
| Call routing | Custom |
| Voicemail transcription | Yes |
| Desktop and mobile apps | Yes |
| Deployment | Cloud, Desktop, Mobile |
| Platforms | Web, Windows, macOS, iOS, Android |
| Compliance & security | SOC 2 |
| Support | Docs · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 300+ integrations: Salesforce, Microsoft Office 365, Google Workspace/G Suite, Slack, Microsoft Teams, Zendesk |
| Pricing | Paid (source) |
| Website | avaya.com |
| Facts checked | 22 Sep 2026 |
Avaya Cloud Office integrations
Avaya Cloud Office lists 300+ integrations on its own site — the 6 named here are the ones its pages call out.
- Salesforce
- Microsoft Office 365
- Google Workspace/G Suite
- Slack
- Microsoft Teams
- Zendesk
Alternatives to Avaya Cloud Office
- Zoom PhoneA paid cloud phone system with broad calling, routing, messaging, and integration coverage.9.2
- RingCentral RingEXA broad cloud communications suite for established organizations with complex calling needs.9.1
- NextivaA broad business phone platform for teams that need calling, messaging, routing, and analytics.8.8
See all Avaya Cloud Office alternatives →
Also Ranked In
Avaya Cloud Office is ranked in 5 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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