Avaya Cloud Office vs Nextiva

AOAvaya Cloud Office9.1Visit Nextiva8.6Visit

Higher score AO Avaya Cloud Office #4 in Cloud PBX Software 9.1/10 Paid ✓ 1 of 3 features Visit Avaya

vs

Nextiva #8 in Cloud PBX Software 8.6/10 Paid ✓ 1 of 3 features Visit Nextiva

• Avaya Cloud Office fits best

  Teams wanting PBX alongside meetings and collaboration

• Nextiva fits best

  Growing teams needing calling and analytics

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Side by side

Feature	AOAvaya Cloud Office 9.1/10 Visit ↗	Nextiva 8.6/10 Visit ↗
At a glance
Editor score	9.1	8.6
Ranking	#4 in Cloud PBX Software	#8 in Cloud PBX Software
Best for	Teams wanting PBX alongside meetings and collaboration	Growing teams needing calling and analytics
Pricing model	Paid	Paid
Starting price	—	$15/user/mo
Free plan	—	Not checked yet
Free trial	—	—
Deployment	Cloud, Desktop, Mobile	Cloud, Desktop, Mobile, Browser extension
Platforms	Web, Windows, macOS, iOS, Android	Web, Windows, macOS, iOS, Android
Support	Docs · 24/7	Phone, Live chat, Docs · 24/7
Compliance	SOC 2	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML
Integrations	300+ integrations	32+ integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Avaya Cloud Office 1/3 · Nextiva 1/3
Auto attendant	✓	✓
Call recording	Not checked yet	Not checked yet
Call queues	Not checked yet	Not checked yet
Specs
Number types	Not checked yet	Not checked yet
Supported endpoints	Not checked yet	Not checked yet
Extensions included	Not checked yet	Not checked yet
Our review
Pros	Auto-Receptionist, call groups, and customizable call handling Messaging, file sharing, conferencing, and video meetings in one service Desktop and mobile apps plus 300+ business integrations	Visual call flows, auto attendant, IVR, queues, and custom routing Desktop, mobile, and browser apps with calling, SMS, and video 32 integrations plus transcription, analytics, and custom reports
Cons	Plan features vary substantially, so buyers must match tier to needs Advanced controls such as recording and SSO start at Premium Designed as a broad communications suite, not voice-only PBX	Scale costs $75 per user per month Advanced contact-center features are concentrated in higher tiers The broad feature set may exceed the needs of simple phone deployments
Our verdict	Avaya Cloud Office brings business calling, messaging, file sharing, video meetings, and conferencing into one cloud communications service. It suits organizations with office, remote, or mobile workers that want PBX capabilities alongside… Read the review →	Nextiva is a cloud-based business communications platform for small businesses, mid-market organizations, and enterprises. Its PBX offering combines inbound and outbound calling with business SMS and MMS, video meetings, team chat, call… Read the review →

Strengths and trade-offs

• Avaya Cloud Office — where it wins

  • Auto-Receptionist, call groups, and customizable call handling
  • Messaging, file sharing, conferencing, and video meetings in one service
  • Desktop and mobile apps plus 300+ business integrations

  Where it doesn't

  • Plan features vary substantially, so buyers must match tier to needs
  • Advanced controls such as recording and SSO start at Premium
  • Designed as a broad communications suite, not voice-only PBX

• Nextiva — where it wins

  • Visual call flows, auto attendant, IVR, queues, and custom routing
  • Desktop, mobile, and browser apps with calling, SMS, and video
  • 32 integrations plus transcription, analytics, and custom reports

  Where it doesn't

  • Scale costs $75 per user per month
  • Advanced contact-center features are concentrated in higher tiers
  • The broad feature set may exceed the needs of simple phone deployments

• AOAvaya Cloud Office9.1/10 · Paid

  A multi-tier cloud PBX that combines business calling with messaging and meetings.

  Visit AvayaFull verdict →
• Nextiva8.6/10 · Paid

  A broad cloud PBX with visual call flows, analytics, and plans for growing organizations.

  Visit NextivaFull verdict →