Avaya Cloud Office vs Broadvoice Cloud PBX

AOAvaya Cloud Office9.1Visit Broadvoice Cloud PBX8.7Visit

Higher score AO Avaya Cloud Office #4 in Cloud PBX Software 9.1/10 Paid ✓ 1 of 3 features Visit Avaya

vs

Broadvoice Cloud PBX #7 in Cloud PBX Software 8.7/10 Paid ✓ 1 of 3 features Visit Broadvoice

• Avaya Cloud Office fits best

  Teams wanting PBX alongside meetings and collaboration

• Broadvoice Cloud PBX fits best

  Budget-conscious teams needing standard PBX controls

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Side by side

Feature	AOAvaya Cloud Office 9.1/10 Visit ↗	Broadvoice Cloud PBX 8.7/10 Visit ↗
At a glance
Editor score	9.1	8.7
Ranking	#4 in Cloud PBX Software	#7 in Cloud PBX Software
Best for	Teams wanting PBX alongside meetings and collaboration	Budget-conscious teams needing standard PBX controls
Pricing model	Paid	Paid
Starting price	—	$10/user/mo
Free plan	—	—
Free trial	—	—
Deployment	Cloud, Desktop, Mobile	Cloud, Desktop, Mobile
Platforms	Web, Windows, macOS, iOS, Android	Web, iOS, Android
Support	Docs · 24/7	Phone, Tickets, Live chat, Docs
Compliance	SOC 2	SOC 2, HIPAA
Integrations	300+ integrations	50+ integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Avaya Cloud Office 1/3 · Broadvoice Cloud PBX 1/3
Auto attendant	✓	✓
Call recording	Not checked yet	Not checked yet
Call queues	Not checked yet	Not checked yet
Specs
Number types	Not checked yet	Not checked yet
Supported endpoints	Not checked yet	Not checked yet
Extensions included	Not checked yet	Not checked yet
Our review
Pros	Auto-Receptionist, call groups, and customizable call handling Messaging, file sharing, conferencing, and video meetings in one service Desktop and mobile apps plus 300+ business integrations	Multi-level attendants, custom routing, queues, and ring groups Schedules can route calls by time, department, priority, or availability Metered plan starts at $10 per user per month
Cons	Plan features vary substantially, so buyers must match tier to needs Advanced controls such as recording and SSO start at Premium Designed as a broad communications suite, not voice-only PBX	Unlimited calling is only listed on the $18 Standard plan Call recording and video features are listed on the $23 Pro plan The named integrations span Salesforce, Microsoft Teams, Zapier, and webhooks
Our verdict	Avaya Cloud Office brings business calling, messaging, file sharing, video meetings, and conferencing into one cloud communications service. It suits organizations with office, remote, or mobile workers that want PBX capabilities alongside… Read the review →	Broadvoice Cloud PBX is a cloud-based business phone system for organizations that want professional calling without on-site phone hardware. Its controls suit small businesses through enterprise teams that need extensions, multi-level auto… Read the review →

Strengths and trade-offs

• Avaya Cloud Office — where it wins

  • Auto-Receptionist, call groups, and customizable call handling
  • Messaging, file sharing, conferencing, and video meetings in one service
  • Desktop and mobile apps plus 300+ business integrations

  Where it doesn't

  • Plan features vary substantially, so buyers must match tier to needs
  • Advanced controls such as recording and SSO start at Premium
  • Designed as a broad communications suite, not voice-only PBX

• Broadvoice Cloud PBX — where it wins

  • Multi-level attendants, custom routing, queues, and ring groups
  • Schedules can route calls by time, department, priority, or availability
  • Metered plan starts at $10 per user per month

  Where it doesn't

  • Unlimited calling is only listed on the $18 Standard plan
  • Call recording and video features are listed on the $23 Pro plan
  • The named integrations span Salesforce, Microsoft Teams, Zapier, and webhooks

• AOAvaya Cloud Office9.1/10 · Paid

  A multi-tier cloud PBX that combines business calling with messaging and meetings.

  Visit AvayaFull verdict →
• Broadvoice Cloud PBX8.7/10 · Paid

  A budget-conscious cloud PBX with core routing tools and tiered calling options.

  Visit BroadvoiceFull verdict →