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Head-to-head · Cloud PBX Software

GoTo Connect vs Microsoft Teams

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score GoTo Connect #5 in Cloud PBX Software 9.0/10 Pricing on request ✓ 1 of 3 features Visit GoTo Connect
Microsoft Teams #6 in Cloud PBX Software 8.9/10 Free plan Free plan✓ 0 of 3 features Try Microsoft Teams

GoTo Connect leads on 0 checks, Microsoft Teams on 1, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreGoTo Connect · 9.0/10
  • Free planonly Microsoft Teams
  • Most featuresGoTo Connect · 1 of 3

GoTo Connect scores higher on our rubric for cloud pbx software: 9.0 against 8.9 out of 10; our editors rank them #5 and #6.

Microsoft Teams offers free plan; GoTo Connect doesn't.

GoTo Connect is the better fit for businesses needing configurable calling across teams. Microsoft Teams is the better fit for microsoft-centric teams adding cloud calling to.

  • GoTo Connect fits best

    Businesses needing configurable calling across teams

  • Microsoft Teams fits best

    Microsoft-centric teams adding cloud calling to

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Side by side

Feature GoTo Connect 9.0/10 Visit ↗ Microsoft Teams 8.9/10 Visit ↗
At a glance
Editor score 9.0 8.9
Ranking #5 in Cloud PBX Software #6 in Cloud PBX Software
Best for Businesses needing configurable calling across teams Microsoft-centric teams adding cloud calling to
Pricing model Paid Free plan + paid
Starting price — —
Free plan — ✓ (best)
Free trial — —
Deployment Cloud, Desktop, Mobile Cloud, Desktop, Mobile
Platforms Web, Windows, macOS, iOS, Android Web, Windows, macOS, Linux, iOS, Android
Compliance SOC 2, GDPR SOC 2, ISO 27001, HIPAA, 2FA
Integrations 9 integrations 250+ integrations
Built for Small business, Mid-market, Enterprise Solo, Small business, Mid-market, Enterprise
Features GoTo Connect 1/3 · Microsoft Teams 0/3
Auto attendant ✓ (best) Not checked yet
Call recording Not checked yet Not checked yet
Call queues Not checked yet Not checked yet
Specs
Number types Not checked yet Not checked yet
Supported endpoints Not checked yet Not checked yet
Extensions included Not checked yet Not checked yet
Our review
Pros
  • Visual dial-plan editor, call routing, auto attendants, and queues
  • Voicemail transcripts, analytics, and AI call summaries
  • CRM integrations and web, desktop, and mobile apps
  • Free plan covers chat, video calls, file sharing, and collaboration
  • Teams Phone Standard offers cloud calling, voicemail, and a 99.999% uptime SLA
  • Works across web, desktop, mobile, Linux, and 250 integrations
Cons
  • Plan prices are sales-quoted rather than publicly listed
  • Advanced customer and contact-center features sit in higher plans
  • No free plan is offered
  • Teams Free is primarily positioned for personal use
  • Phone features are split across separate Teams Phone plans
  • Broad collaboration features may exceed a calling-only requirement
Our verdict

GoTo Connect brings business calling, meetings, messaging, voicemail, and call management into a cloud communications platform. Its configurable dial plans, auto attendants, queues, and business numbers suit small businesses through…

Read the review →

Microsoft Teams combines private and group chat, organized channels, audio and video meetings, cloud-based calling and voicemail, file sharing, collaborative editing, guest access, and workflow tools. It fits solo users, small businesses,…

Read the review →
  1. GoTo ConnectCloud PBX Software 9.0Pricing on request
  2. Microsoft TeamsCloud PBX Software 8.9Free plan

Strengths and trade-offs

  • GoTo Connect — where it wins

    • Visual dial-plan editor, call routing, auto attendants, and queues
    • Voicemail transcripts, analytics, and AI call summaries
    • CRM integrations and web, desktop, and mobile apps

    Where it doesn't

    • Plan prices are sales-quoted rather than publicly listed
    • Advanced customer and contact-center features sit in higher plans
    • No free plan is offered

  • Microsoft Teams — where it wins

    • Free plan covers chat, video calls, file sharing, and collaboration
    • Teams Phone Standard offers cloud calling, voicemail, and a 99.999% uptime SLA
    • Works across web, desktop, mobile, Linux, and 250 integrations

    Where it doesn't

    • Teams Free is primarily positioned for personal use
    • Phone features are split across separate Teams Phone plans
    • Broad collaboration features may exceed a calling-only requirement

More comparisons

All cloud PBX software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update