Zoho CRM vs Act!

Zoho CRM9.3Visit Act!8.9Visit

Higher score Zoho CRM #2 in Customer Relationship Management - Small Business Software 9.3/10 Free plan · 15-day trial Free planFree trial✓ 0 of 4 features Visit Zoho CRM

vs

Act! #6 in Customer Relationship Management - Small Business Software 8.9/10 14-day trial Free trial✓ 0 of 4 features Visit Act!

• Zoho CRM fits best

  Value-focused teams needing full CRM breadth

• Act! fits best

  Growing SMBs seeking CRM and marketing tools

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Side by side

Feature	Zoho CRM 9.3/10 Visit ↗	Act! 8.9/10 Visit ↗
At a glance
Editor score	9.3	8.9
Ranking	#2 in Customer Relationship Management - Small Business Software	#6 in Customer Relationship Management - Small Business Software
Best for	Value-focused teams needing full CRM breadth	Growing SMBs seeking CRM and marketing tools
Pricing model	Free plan + paid	Paid
Starting price	$14/user/mo (best)	$30/user/mo
Free plan	✓ (best)	—
Free trial	15 days	14 days
Free trial length	15 days · no card needed	14 days · no card needed
Deployment	Cloud, Mobile	Cloud, Self-hosted, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Email, Live chat, Phone, Tickets, Community, Docs	Email, Live chat, Phone, Tickets, Docs
Compliance	GDPR	SOC 2, GDPR, 2FA
Integrations	1,100+ integrations	14 integrations
Built for	Solo, Small business, Mid-market, Enterprise	Solo, Small business, Mid-market
Features Zoho CRM 0/4 · Act! 0/4
Workflow automation	Not checked yet	Not checked yet
Email marketing	Not checked yet	Not checked yet
Lead scoring	Not checked yet	Not checked yet
Sales forecasting	Not checked yet	Not checked yet
Specs
Sales pipelines	Not checked yet	Not checked yet
Contact limit	Not checked yet	Not checked yet
Our review
Pros	Free plan supports up to 3 users, with a 15-day free trial also available. Combines pipeline management, workflow automation, campaigns, and analytics. Zia AI, mobile offline updates, and integrations across business applications.	Combines visual sales pipelines with email campaigns and marketing automation. Integrates with Outlook, Google, accounting, ecommerce, and support tools. Offers web, mobile, cloud, and self-hosted deployment options.
Cons	Free access is capped at 3 users. The $14 Standard price requires annual billing; monthly billing costs $20. The breadth of sales, marketing, and customization tools may exceed a team's needs.	No free plan; annual plans start at $30 per user per month. Marketing automation and lead scoring require the Ultimate plan. The tiered feature set may be more than a CRM-only team needs.
Our verdict	Zoho CRM brings lead, contact, account, and deal management together with sales pipelines, customer communications, campaigns, and analytics. It is aimed at sales teams and customer-facing organizations, with fit ranging from solo… Read the review →	Act! brings contact management, sales opportunities, communications, and reporting together with email marketing tools. It is aimed at small businesses and relationship-focused teams, including independent professionals and growing… Read the review →

Strengths and trade-offs

• Zoho CRM — where it wins

  • Free plan supports up to 3 users, with a 15-day free trial also available.
  • Combines pipeline management, workflow automation, campaigns, and analytics.
  • Zia AI, mobile offline updates, and integrations across business applications.

  Where it doesn't

  • Free access is capped at 3 users.
  • The $14 Standard price requires annual billing; monthly billing costs $20.
  • The breadth of sales, marketing, and customization tools may exceed a team's needs.

• Act! — where it wins

  • Combines visual sales pipelines with email campaigns and marketing automation.
  • Integrates with Outlook, Google, accounting, ecommerce, and support tools.
  • Offers web, mobile, cloud, and self-hosted deployment options.

  Where it doesn't

  • No free plan; annual plans start at $30 per user per month.
  • Marketing automation and lead scoring require the Ultimate plan.
  • The tiered feature set may be more than a CRM-only team needs.

• Zoho CRM9.3/10 · Free plan · 15-day trial

  Broad sales and marketing CRM with a free tier and paid plans from $14 per user monthly, billed annually.

  Visit Zoho CRMFull verdict →
• Act!8.9/10 · 14-day trial

  A broad CRM and marketing toolkit, with annual paid plans starting at $30 per user monthly.

  Visit Act!Full verdict →