Freshsales vs Act!

Freshsales9.1Visit Act!8.9Visit

Higher score Freshsales #4 in Customer Relationship Management - Small Business Software 9.1/10 Free plan · 21-day trial Free planFree trial✓ 0 of 4 features Visit Freshsales

vs

Act! #6 in Customer Relationship Management - Small Business Software 8.9/10 14-day trial Free trial✓ 0 of 4 features Visit Act!

• Freshsales fits best

  Small teams seeking affordable, AI-assisted selling

• Act! fits best

  Growing SMBs seeking CRM and marketing tools

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Side by side

Feature	Freshsales 9.1/10 Visit ↗	Act! 8.9/10 Visit ↗
At a glance
Editor score	9.1	8.9
Ranking	#4 in Customer Relationship Management - Small Business Software	#6 in Customer Relationship Management - Small Business Software
Best for	Small teams seeking affordable, AI-assisted selling	Growing SMBs seeking CRM and marketing tools
Pricing model	Free plan + paid	Paid
Starting price	$9/user/mo (best)	$30/user/mo
Free plan	✓ (best)	—
Free trial	21 days	14 days
Free trial length	21 days · no card needed	14 days · no card needed
Deployment	Cloud, Mobile	Cloud, Self-hosted, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Email, Live chat, Phone, Community, Docs	Email, Live chat, Phone, Tickets, Docs
Compliance	SOC 2, ISO 27001, GDPR	SOC 2, GDPR, 2FA
Integrations	100+ integrations	14 integrations
Built for	Small business, Mid-market, Enterprise	Solo, Small business, Mid-market
Features Freshsales 0/4 · Act! 0/4
Workflow automation	Not checked yet	Not checked yet
Email marketing	Not checked yet	Not checked yet
Lead scoring	Not checked yet	Not checked yet
Sales forecasting	Not checked yet	Not checked yet
Specs
Sales pipelines	Not checked yet	Not checked yet
Contact limit	Not checked yet	Not checked yet
Our review
Pros	Free CRM access for up to 3 users Growth adds pipeline views, email templates, and basic workflows Pro includes Freddy AI contact scoring and deal insights	Combines visual sales pipelines with email campaigns and marketing automation. Integrates with Outlook, Google, accounting, ecommerce, and support tools. Offers web, mobile, cloud, and self-hosted deployment options.
Cons	Growth starts at $9 per user monthly with annual billing Advanced sales tools such as sequences start at Pro Marketing automation is documented for Freshsales Suite, not clearly standalone	No free plan; annual plans start at $30 per user per month. Marketing automation and lead scoring require the Ultimate plan. The tiered feature set may be more than a CRM-only team needs.
Our verdict	Freshsales brings contacts, accounts, activities, communications, deals, and sales pipelines into a cloud CRM for sales teams and growing businesses. Its free plan supports up to 3 users, making it a practical starting point for a small… Read the review →	Act! brings contact management, sales opportunities, communications, and reporting together with email marketing tools. It is aimed at small businesses and relationship-focused teams, including independent professionals and growing… Read the review →

Strengths and trade-offs

• Freshsales — where it wins

  • Free CRM access for up to 3 users
  • Growth adds pipeline views, email templates, and basic workflows
  • Pro includes Freddy AI contact scoring and deal insights

  Where it doesn't

  • Growth starts at $9 per user monthly with annual billing
  • Advanced sales tools such as sequences start at Pro
  • Marketing automation is documented for Freshsales Suite, not clearly standalone

• Act! — where it wins

  • Combines visual sales pipelines with email campaigns and marketing automation.
  • Integrates with Outlook, Google, accounting, ecommerce, and support tools.
  • Offers web, mobile, cloud, and self-hosted deployment options.

  Where it doesn't

  • No free plan; annual plans start at $30 per user per month.
  • Marketing automation and lead scoring require the Ultimate plan.
  • The tiered feature set may be more than a CRM-only team needs.

• Freshsales9.1/10 · Free plan · 21-day trial

  A flexible sales CRM with a free entry point and AI insights on paid plans.

  Visit FreshsalesFull verdict →
• Act!8.9/10 · 14-day trial

  A broad CRM and marketing toolkit, with annual paid plans starting at $30 per user monthly.

  Visit Act!Full verdict →