Act! vs Bitrix24 CRM

Act!8.9Visit Bitrix24 CRM8.7Visit

Higher score Act! #6 in Customer Relationship Management - Small Business Software 8.9/10 14-day trial Free trial✓ 0 of 4 features Visit Act!

vs

Bitrix24 CRM #8 in Customer Relationship Management - Small Business Software 8.7/10 Free plan · 15-day trial Free planFree trial✓ 0 of 4 features Visit Bitrix24

• Act! fits best

  Growing SMBs seeking CRM and marketing tools

• Bitrix24 CRM fits best

  Teams needing broad collaboration and deployment options

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Side by side

Feature	Act! 8.9/10 Visit ↗	Bitrix24 CRM 8.7/10 Visit ↗
At a glance
Editor score	8.9	8.7
Ranking	#6 in Customer Relationship Management - Small Business Software	#8 in Customer Relationship Management - Small Business Software
Best for	Growing SMBs seeking CRM and marketing tools	Teams needing broad collaboration and deployment options
Pricing model	Paid	Free plan + paid
Starting price	$30/user/mo (best)	$49/mo
Free plan	—	✓ (best)
Free trial	14 days	15 days
Free trial length	14 days · no card needed	15 days · no card needed
Deployment	Cloud, Self-hosted, Mobile	Cloud, Self-hosted, Desktop, Mobile
Platforms	Web, iOS, Android	Web, Windows, macOS, iOS, Android
Support	Email, Live chat, Phone, Tickets, Docs	Live chat, Docs, Email
Compliance	SOC 2, GDPR, 2FA	GDPR, HIPAA, ISO 27001, PCI DSS, 2FA
Integrations	14 integrations	790+ integrations
Built for	Solo, Small business, Mid-market	Solo, Small business, Mid-market, Enterprise
Features Act! 0/4 · Bitrix24 CRM 0/4
Workflow automation	Not checked yet	Not checked yet
Email marketing	Not checked yet	Not checked yet
Lead scoring	Not checked yet	Not checked yet
Sales forecasting	Not checked yet	Not checked yet
Specs
Sales pipelines	Not checked yet	Not checked yet
Contact limit	Not checked yet	Not checked yet
Our review
Pros	Combines visual sales pipelines with email campaigns and marketing automation. Integrates with Outlook, Google, accounting, ecommerce, and support tools. Offers web, mobile, cloud, and self-hosted deployment options.	Free plan combines basic CRM with tasks, calendars, chat, and video calls. Automation covers emails, tasks, notifications, assignments, and recurring deals. Cloud, desktop, mobile, API, and self-hosted options support varied deployments.
Cons	No free plan; annual plans start at $30 per user per month. Marketing automation and lead scoring require the Ultimate plan. The tiered feature set may be more than a CRM-only team needs.	Plan pricing is per organization, so it may become costly as needs grow. The broad workspace may be more than teams seeking a narrowly focused CRM need. Enterprise plan starts at $579 per organization monthly.
Our verdict	Act! brings contact management, sales opportunities, communications, and reporting together with email marketing tools. It is aimed at small businesses and relationship-focused teams, including independent professionals and growing… Read the review →	Bitrix24 CRM brings lead, contact, company, and deal management together with tasks, communications, workflows, and customer support tools. It is aimed at organizations from solo operators and small teams through mid-market and enterprise,… Read the review →

Strengths and trade-offs

• Act! — where it wins

  • Combines visual sales pipelines with email campaigns and marketing automation.
  • Integrates with Outlook, Google, accounting, ecommerce, and support tools.
  • Offers web, mobile, cloud, and self-hosted deployment options.

  Where it doesn't

  • No free plan; annual plans start at $30 per user per month.
  • Marketing automation and lead scoring require the Ultimate plan.
  • The tiered feature set may be more than a CRM-only team needs.

• Bitrix24 CRM — where it wins

  • Free plan combines basic CRM with tasks, calendars, chat, and video calls.
  • Automation covers emails, tasks, notifications, assignments, and recurring deals.
  • Cloud, desktop, mobile, API, and self-hosted options support varied deployments.

  Where it doesn't

  • Plan pricing is per organization, so it may become costly as needs grow.
  • The broad workspace may be more than teams seeking a narrowly focused CRM need.
  • Enterprise plan starts at $579 per organization monthly.

• Act!8.9/10 · 14-day trial

  A broad CRM and marketing toolkit, with annual paid plans starting at $30 per user monthly.

  Visit Act!Full verdict →
• Bitrix24 CRM8.7/10 · Free plan · 15-day trial

  A broad CRM and collaboration workspace with a free plan and self-hosted option.

  Visit Bitrix24Full verdict →