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Head-to-head · Customer Relationship Management - Small Business Software

Freshsales vs Vtiger CRM

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Freshsales #4 in Customer Relationship Management - Small Business Software 9.1/10 Free plan · 21-day trial Free planFree trial✓ 0 of 4 features Visit Freshsales
Vtiger CRM #7 in Customer Relationship Management - Small Business Software 8.8/10 Free plan Free plan✓ 0 of 4 features Visit Vtiger

Freshsales leads on 1 check, Vtiger CRM on 0, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreFreshsales · 9.1/10
  • Lowest starting priceFreshsales · $9/user/mo
  • Free planboth
  • Free trialonly Freshsales

Freshsales scores higher on our rubric for customer relationship management - small business software: 9.1 against 8.8 out of 10; our editors rank them #4 and #7.

Freshsales is cheaper to start at $9/user/mo against $12/user/mo.

Freshsales is the better fit for small teams seeking affordable, AI-assisted selling. Vtiger CRM is the better fit for SMBs wanting CRM, service and AI in one suite.

  • Freshsales fits best

    Small teams seeking affordable, AI-assisted selling

  • Vtiger CRM fits best

    SMBs wanting CRM, service and AI in one suite

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Freshsales 9.1/10 Visit ↗ Vtiger CRM 8.8/10 Visit ↗
At a glance
Editor score 9.1 8.8
Ranking #4 in Customer Relationship Management - Small Business Software #7 in Customer Relationship Management - Small Business Software
Best for Small teams seeking affordable, AI-assisted selling SMBs wanting CRM, service and AI in one suite
Pricing model Free plan + paid Free plan + paid
Starting price $9/user/mo (best) $12/user/mo
Free plan ✓ ✓
Free trial 21 days —
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Support Email, Live chat, Phone, Community, Docs Email, Live chat · 24/7
Compliance SOC 2, ISO 27001, GDPR ISO 27001, GDPR
Integrations 100+ integrations 500+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Freshsales 0/4 · Vtiger CRM 0/4
Workflow automation Not checked yet Not checked yet
Email marketing Not checked yet Not checked yet
Lead scoring Not checked yet Not checked yet
Sales forecasting Not checked yet Not checked yet
Specs
Sales pipelines Not checked yet Not checked yet
Contact limit Not checked yet Not checked yet
Our review
Pros
  • Free CRM access for up to 3 users
  • Growth adds pipeline views, email templates, and basic workflows
  • Pro includes Freddy AI contact scoring and deal insights
  • Free plan includes lead and contact management, campaigns and a mobile app
  • Paid tiers add sales and marketing automation, customer portals and AI
  • Works with Gmail, Outlook, WhatsApp, QuickBooks and other listed tools
Cons
  • Growth starts at $9 per user monthly with annual billing
  • Advanced sales tools such as sequences start at Pro
  • Marketing automation is documented for Freshsales Suite, not clearly standalone
  • Advanced features are spread across several paid plans
  • Annual and monthly prices differ across paid tiers
  • Broad sales, marketing and service scope may exceed a simple CRM need
Our verdict

Freshsales brings contacts, accounts, activities, communications, deals, and sales pipelines into a cloud CRM for sales teams and growing businesses. Its free plan supports up to 3 users, making it a practical starting point for a small…

Read the review →

Vtiger CRM brings sales, marketing and customer service work into one cloud-based suite, with mobile apps for iOS and Android. Small and midsize businesses can use it for lead and contact management, deal pipelines, email campaigns,…

Read the review →
  1. FreshsalesCustomer Relationship Management - Small Business Software 9.1Free plan · 21-day trial
  2. Vtiger CRMCustomer Relationship Management - Small Business Software 8.8Free plan

Strengths and trade-offs

  • Freshsales — where it wins

    • Free CRM access for up to 3 users
    • Growth adds pipeline views, email templates, and basic workflows
    • Pro includes Freddy AI contact scoring and deal insights

    Where it doesn't

    • Growth starts at $9 per user monthly with annual billing
    • Advanced sales tools such as sequences start at Pro
    • Marketing automation is documented for Freshsales Suite, not clearly standalone

  • Vtiger CRM — where it wins

    • Free plan includes lead and contact management, campaigns and a mobile app
    • Paid tiers add sales and marketing automation, customer portals and AI
    • Works with Gmail, Outlook, WhatsApp, QuickBooks and other listed tools

    Where it doesn't

    • Advanced features are spread across several paid plans
    • Annual and monthly prices differ across paid tiers
    • Broad sales, marketing and service scope may exceed a simple CRM need

More comparisons

All customer relationship management - small business software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update