Pipedrive vs Vtiger CRM

Pipedrive9.2Visit Vtiger CRM8.8Visit

Higher score Pipedrive #3 in Customer Relationship Management - Small Business Software 9.2/10 14-day trial Free trial✓ 0 of 4 features Visit Pipedrive

vs

Vtiger CRM #7 in Customer Relationship Management - Small Business Software 8.8/10 Free plan Free plan✓ 0 of 4 features Visit Vtiger

• Pipedrive fits best

  Sales teams centered on pipeline execution

• Vtiger CRM fits best

  SMBs wanting CRM, service and AI in one suite

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Side by side

Feature	Pipedrive 9.2/10 Visit ↗	Vtiger CRM 8.8/10 Visit ↗
At a glance
Editor score	9.2	8.8
Ranking	#3 in Customer Relationship Management - Small Business Software	#7 in Customer Relationship Management - Small Business Software
Best for	Sales teams centered on pipeline execution	SMBs wanting CRM, service and AI in one suite
Pricing model	Paid	Free plan + paid
Starting price	—	$12/user/mo
Free plan	—	✓ (best)
Free trial	14 days	—
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Email, Live chat, Phone · 24/7	Email, Live chat · 24/7
Compliance	SOC 2, ISO 27001, GDPR, 2FA, SSO/SAML	ISO 27001, GDPR
Integrations	500+ integrations	500+ integrations
Built for	Small business, Mid-market	Small business, Mid-market, Enterprise
Features Pipedrive 0/4 · Vtiger CRM 0/4
Workflow automation	Not checked yet	Not checked yet
Email marketing	Not checked yet	Not checked yet
Lead scoring	Not checked yet	Not checked yet
Sales forecasting	Not checked yet	Not checked yet
Specs
Sales pipelines	Not checked yet	Not checked yet
Contact limit	Not checked yet	Not checked yet
Our review
Pros	Visual pipelines organize leads, contacts, deals and activities AI assistance, automation, forecasting and meeting intelligence 500+ integrations plus web, iOS, Android and API access	Free plan includes lead and contact management, campaigns and a mobile app Paid tiers add sales and marketing automation, customer portals and AI Works with Gmail, Outlook, WhatsApp, QuickBooks and other listed tools
Cons	No free plan; access starts with paid seat-based plans Advanced capabilities are reserved for higher-tier plans Marketing, lead-generation, documents and projects use optional add-ons	Advanced features are spread across several paid plans Annual and monthly prices differ across paid tiers Broad sales, marketing and service scope may exceed a simple CRM need
Our verdict	Pipedrive is a web-based CRM for sales teams and small to medium-sized businesses that need a clear view of leads, contacts, deals and activities. Its Kanban-style pipelines, reporting, forecasting, email synchronization and workflow… Read the review →	Vtiger CRM brings sales, marketing and customer service work into one cloud-based suite, with mobile apps for iOS and Android. Small and midsize businesses can use it for lead and contact management, deal pipelines, email campaigns,… Read the review →

Strengths and trade-offs

• Pipedrive — where it wins

  • Visual pipelines organize leads, contacts, deals and activities
  • AI assistance, automation, forecasting and meeting intelligence
  • 500+ integrations plus web, iOS, Android and API access

  Where it doesn't

  • No free plan; access starts with paid seat-based plans
  • Advanced capabilities are reserved for higher-tier plans
  • Marketing, lead-generation, documents and projects use optional add-ons

• Vtiger CRM — where it wins

  • Free plan includes lead and contact management, campaigns and a mobile app
  • Paid tiers add sales and marketing automation, customer portals and AI
  • Works with Gmail, Outlook, WhatsApp, QuickBooks and other listed tools

  Where it doesn't

  • Advanced features are spread across several paid plans
  • Annual and monthly prices differ across paid tiers
  • Broad sales, marketing and service scope may exceed a simple CRM need

• Pipedrive9.2/10 · 14-day trial

  A focused sales CRM for teams that prioritize visual pipelines and automation.

  Visit PipedriveFull verdict →
• Vtiger CRM8.8/10 · Free plan

  A broad CRM suite with a free entry tier and sales, marketing, service and AI features.

  Visit VtigerFull verdict →