Head-to-head · Customer Relationship Management - Small Business Software
Salesforce Sales Cloud vs Vtiger CRM
Salesforce Sales Cloud leads on 0 checks, Vtiger CRM on 1, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreSalesforce Sales Cloud · 9.0/10
- Lowest starting priceVtiger CRM · $12/user/mo
- Free planboth
- Free trialonly Salesforce Sales Cloud
Salesforce Sales Cloud scores higher on our rubric for customer relationship management - small business software: 9.0 against 8.8 out of 10; our editors rank them #5 and #7.
Vtiger CRM is cheaper to start at $12/user/mo against $25/user/mo.
Salesforce Sales Cloud is the better fit for small teams that expect to grow into a broader CRM. Vtiger CRM is the better fit for SMBs wanting CRM, service and AI in one suite.
- Salesforce Sales Cloud fits best
Small teams that expect to grow into a broader CRM
- Vtiger CRM fits best
SMBs wanting CRM, service and AI in one suite
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Side by side
| Feature | Salesforce Sales Cloud 9.0/10 Visit ↗ | Vtiger CRM 8.8/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 9.0 | 8.8 |
| Ranking | #5 in Customer Relationship Management - Small Business Software | #7 in Customer Relationship Management - Small Business Software |
| Best for | Small teams that expect to grow into a broader CRM | SMBs wanting CRM, service and AI in one suite |
| Pricing model | Free plan + paid | Free plan + paid |
| Starting price | $25/user/mo | $12/user/mo (best) |
| Free plan | ✓ | ✓ |
| Free trial | 30 days | — |
| Deployment | Cloud, Mobile | Cloud, Mobile |
| Platforms | Web, iOS, Android | Web, iOS, Android |
| Support | Phone, Community, Docs · 24/7 | Email, Live chat · 24/7 |
| Integrations | 10 integrations | 500+ integrations |
| Built for | Small business, Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Features Salesforce Sales Cloud 0/4 · Vtiger CRM 0/4 | ||
| Workflow automation | Not checked yet | Not checked yet |
| Email marketing | Not checked yet | Not checked yet |
| Lead scoring | Not checked yet | Not checked yet |
| Sales forecasting | Not checked yet | Not checked yet |
| Specs | ||
| Sales pipelines | Not checked yet | Not checked yet |
| Contact limit | Not checked yet | Not checked yet |
| Our review | ||
| Pros |
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| Cons |
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| Our verdict | Salesforce Sales Cloud brings lead, account, contact, and opportunity management together with pipeline tracking, forecasting, activity capture, reporting, and AI-assisted prioritization. It is aimed at sales teams across small businesses,… Read the review → |
Vtiger CRM brings sales, marketing and customer service work into one cloud-based suite, with mobile apps for iOS and Android. Small and midsize businesses can use it for lead and contact management, deal pipelines, email campaigns,… Read the review → |
Strengths and trade-offs
Salesforce Sales Cloud — where it wins
- Free Suite covers core records, mobile access, and email integration.
- Pipeline management, forecasting, reports, and AI prioritization support sales work.
- Integrates with tools including Gmail, Outlook, Slack, and QuickBooks.
Where it doesn't
- Paid plans rise from $25 to $550 per user per month.
- Several paid tiers are billed annually rather than monthly.
- Its plan breadth may exceed the needs of teams seeking a simple CRM.
Vtiger CRM — where it wins
- Free plan includes lead and contact management, campaigns and a mobile app
- Paid tiers add sales and marketing automation, customer portals and AI
- Works with Gmail, Outlook, WhatsApp, QuickBooks and other listed tools
Where it doesn't
- Advanced features are spread across several paid plans
- Annual and monthly prices differ across paid tiers
- Broad sales, marketing and service scope may exceed a simple CRM need
- Salesforce Sales Cloud9.0/10 · Free plan · 30-day trial
A broad sales CRM with a free entry point and paid plans that scale quickly in cost.
Visit SalesforceFull verdict → - Vtiger CRM8.8/10 · Free plan
A broad CRM suite with a free entry tier and sales, marketing, service and AI features.
Visit VtigerFull verdict →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update