Head-to-head · Customer Relationship Management - Small Business Software
HubSpot CRM vs Vtiger CRM
HubSpot CRM leads on 0 checks, Vtiger CRM on 0, and 1 is even. Who comes out ahead on the 1 yes/no, price and count check where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreHubSpot CRM · 9.4/10
- Free planboth
- Free trialonly HubSpot CRM
HubSpot CRM scores higher on our rubric for customer relationship management - small business software: 9.4 against 8.8 out of 10; our editors rank them #1 and #7.
HubSpot CRM is the better fit for small businesses wanting a broad free CRM. Vtiger CRM is the better fit for SMBs wanting CRM, service and AI in one suite.
- HubSpot CRM fits best
Small businesses wanting a broad free CRM
- Vtiger CRM fits best
SMBs wanting CRM, service and AI in one suite
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Side by side
| Feature | HubSpot CRM 9.4/10 Visit ↗ | Vtiger CRM 8.8/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 9.4 | 8.8 |
| Ranking | #1 in Customer Relationship Management - Small Business Software | #7 in Customer Relationship Management - Small Business Software |
| Best for | Small businesses wanting a broad free CRM | SMBs wanting CRM, service and AI in one suite |
| Pricing model | Free plan + paid | Free plan + paid |
| Starting price | — | $12/user/mo |
| Free plan | ✓ | ✓ |
| Free trial | 14 days | — |
| Deployment | Cloud, Mobile | Cloud, Mobile |
| Platforms | Web, iOS, Android | Web, iOS, Android |
| Support | Email, Phone, Live chat, Community, Docs | Email, Live chat · 24/7 |
| Compliance | SOC 2, GDPR, SSO/SAML | ISO 27001, GDPR |
| Integrations | 1,800+ integrations | 500+ integrations |
| Built for | Solo, Small business, Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Features HubSpot CRM 0/4 · Vtiger CRM 0/4 | ||
| Workflow automation | Not checked yet | Not checked yet |
| Email marketing | Not checked yet | Not checked yet |
| Lead scoring | Not checked yet | Not checked yet |
| Sales forecasting | Not checked yet | Not checked yet |
| Specs | ||
| Sales pipelines | Not checked yet | Not checked yet |
| Contact limit | Not checked yet | Not checked yet |
| Our review | ||
| Pros |
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| Cons |
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| Our verdict | HubSpot CRM brings customer records, deal tracking, tasks, reporting, and communication history into one cloud product for sales, marketing, service, and operations teams. Small businesses can start with contact management, a visual deal… Read the review → |
Vtiger CRM brings sales, marketing and customer service work into one cloud-based suite, with mobile apps for iOS and Android. Small and midsize businesses can use it for lead and contact management, deal pipelines, email campaigns,… Read the review → |
Strengths and trade-offs
HubSpot CRM — where it wins
- Free plan includes contacts, deal pipeline, quotes, live chat, and scheduling
- Visual pipelines, email tools, reporting, and AI features support daily sales work
- Web and mobile access with 1,800 integrations, including Slack and Shopify
Where it doesn't
- Advanced sales automation and controls require paid tiers
- Broad sales, marketing, service, and content scope may exceed a simple CRM need
- Starter and Professional tiers add HubSpot Credits, so plan comparison takes care
Vtiger CRM — where it wins
- Free plan includes lead and contact management, campaigns and a mobile app
- Paid tiers add sales and marketing automation, customer portals and AI
- Works with Gmail, Outlook, WhatsApp, QuickBooks and other listed tools
Where it doesn't
- Advanced features are spread across several paid plans
- Annual and monthly prices differ across paid tiers
- Broad sales, marketing and service scope may exceed a simple CRM need
- HubSpot CRM9.4/10 · Free plan · 14-day trial
A broad CRM with a useful free starting point and room to add sales automation.
Visit HubSpotFull verdict → - Vtiger CRM8.8/10 · Free plan
A broad CRM suite with a free entry tier and sales, marketing, service and AI features.
Visit VtigerFull verdict →
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All customer relationship management - small business software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update