UserVoice vs Userback

UserVoice9.2Visit Userback8.7Visit

Higher score UserVoice #1 in User Feedback Tools 9.2/10 30-day trial Free trial✓ 2 of 3 features Visit UserVoice

vs

Userback #3 in User Feedback Tools 8.7/10 Free plan · 14-day trial Free planFree trial✓ 2 of 3 features Visit Userback

• UserVoice fits best

  Established teams centralizing customer feedback

• Userback fits best

  Teams collecting visual feedback and surveys

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Side by side

Feature	UserVoice 9.2/10 Visit ↗	Userback 8.7/10 Visit ↗
At a glance
Editor score	9.2	8.7
Ranking	#1 in User Feedback Tools	#3 in User Feedback Tools
Best for	Established teams centralizing customer feedback	Teams collecting visual feedback and surveys
Pricing model	Paid	Free plan + paid
Starting price	$12,000/yr	$29/mo
Free plan	—	✓ (best)
Free trial	30 days	14 days
Free trial length	30 days	14 days · no card needed
Deployment	Cloud, Browser extension	Cloud, Browser extension, Mobile
Platforms	Web, Chrome extension	Web, Chrome extension
Support	Email, Docs	Email, Live chat, Docs
Compliance	SOC 2, GDPR, PCI DSS	SOC 2, GDPR, SSO/SAML, 2FA
Integrations	10 integrations	18 integrations
Built for	Small business, Mid-market, Enterprise	Solo, Small business, Mid-market, Enterprise
Features UserVoice 2/3 · Userback 2/3
Feedback portal	✓	✓
Public roadmap	✓	✓
Request voting	Not checked yet	Not checked yet
Specs
Collection methods	Not checked yet	Not checked yet
Native integrations	Not checked yet	Not checked yet
Tracked users	Not checked yet	Not checked yet
Our review
Pros	Combines support, survey, sales, review, and in-app feedback in one inbox Links public ideas and voting with internal and shared roadmaps Adds sentiment analysis and revenue-weighted prioritization	Annotated screenshots, recordings, console logs, and session replays Surveys, feature requests, voting, and public roadmaps Integrations with Jira, Asana, Slack, Zendesk, and more
Cons	Paid plans start at $12,000 a year, billed yearly, and the final price depends on admin seats, instances and add-ons No free plan; the 30-day offer is a trial Its breadth may be more than teams seeking only a feedback portal need	Free plan limits teams to 2 projects, 2 seats, and 7-day availability Feature Portal is a paid add-on rather than part of base plans Advanced API, mobile, privacy, and AI capabilities require higher tiers
Our verdict	UserVoice brings customer feedback into a shared workflow for product, customer success, support, and revenue teams. It collects input from support tickets, NPS surveys, sales calls, reviews, public portals, and in-app widgets, then… Read the review →	Userback is a cloud user-feedback platform for product teams, SaaS companies, startups, agencies, and support teams. Its embeddable widget and browser extension collect annotated screenshots, video recordings, console logs, and session… Read the review →

Strengths and trade-offs

• UserVoice — where it wins

  • Combines support, survey, sales, review, and in-app feedback in one inbox
  • Links public ideas and voting with internal and shared roadmaps
  • Adds sentiment analysis and revenue-weighted prioritization

  Where it doesn't

  • Paid plans start at $12,000 a year, billed yearly, and the final price depends on admin seats, instances and add-ons
  • No free plan; the 30-day offer is a trial
  • Its breadth may be more than teams seeking only a feedback portal need

• Userback — where it wins

  • Annotated screenshots, recordings, console logs, and session replays
  • Surveys, feature requests, voting, and public roadmaps
  • Integrations with Jira, Asana, Slack, Zendesk, and more

  Where it doesn't

  • Free plan limits teams to 2 projects, 2 seats, and 7-day availability
  • Feature Portal is a paid add-on rather than part of base plans
  • Advanced API, mobile, privacy, and AI capabilities require higher tiers

• UserVoice9.2/10 · 30-day trial

  A broad feedback-to-roadmap platform for teams that need more than an idea board.

  Visit UserVoiceFull verdict →
• Userback8.7/10 · Free plan · 14-day trial

  Visual feedback, surveys, replays, and AI analysis in one feedback platform.

  Visit UserbackFull verdict →