Canny vs Userback

Canny8.8Visit Userback8.7Visit

Higher score Canny #2 in User Feedback Tools 8.8/10 Free plan · 14-day trial Free planFree trial✓ 2 of 3 features Visit Canny

vs

Userback #3 in User Feedback Tools 8.7/10 Free plan · 14-day trial Free planFree trial✓ 2 of 3 features Visit Userback

• Canny fits best

  Teams wanting a full feedback portal and roadmap

• Userback fits best

  Teams collecting visual feedback and surveys

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Side by side

Feature	Canny 8.8/10 Visit ↗	Userback 8.7/10 Visit ↗
At a glance
Editor score	8.8	8.7
Ranking	#2 in User Feedback Tools	#3 in User Feedback Tools
Best for	Teams wanting a full feedback portal and roadmap	Teams collecting visual feedback and surveys
Pricing model	Free plan + paid	Free plan + paid
Starting price	$79/mo	$29/mo (best)
Free plan	✓	✓
Free trial	14 days	14 days
Free trial length	14 days · no card needed	14 days · no card needed
Deployment	Cloud, Browser extension	Cloud, Browser extension, Mobile
Platforms	Web, Chrome extension	Web, Chrome extension
Support	Email, Live chat, Community, Docs	Email, Live chat, Docs
Compliance	SOC 2, GDPR	SOC 2, GDPR, SSO/SAML, 2FA
Integrations	20 integrations	18 integrations
Built for	Solo, Small business, Mid-market, Enterprise	Solo, Small business, Mid-market, Enterprise
Features Canny 2/3 · Userback 2/3
Feedback portal	✓	✓
Public roadmap	✓	✓
Request voting	Not checked yet	Not checked yet
Specs
Collection methods	Not checked yet	Not checked yet
Native integrations	Not checked yet	Not checked yet
Tracked users	Not checked yet	Not checked yet
Our review
Pros	Collects and organizes feedback from portals, support conversations, and sales calls Connects feedback to prioritization, roadmaps, status updates, and changelogs Offers AI features, an API, browser extension, and a wide range of integrations	Annotated screenshots, recordings, console logs, and session replays Surveys, feature requests, voting, and public roadmaps Integrations with Jira, Asana, Slack, Zendesk, and more
Cons	Pro starts at $79/month only with annual billing; monthly billing is $99 Business adds tracked-user capacity and admin features, but has no listed price The broad feedback workflow may be more than teams needing only a simple request board	Free plan limits teams to 2 projects, 2 seats, and 7-day availability Feature Portal is a paid add-on rather than part of base plans Advanced API, mobile, privacy, and AI capabilities require higher tiers
Our verdict	Canny brings customer feedback into a workflow for product, sales, customer success, and marketing teams. It collects requests through a feedback portal, support conversations, sales calls, and an embeddable board, then organizes and… Read the review →	Userback is a cloud user-feedback platform for product teams, SaaS companies, startups, agencies, and support teams. Its embeddable widget and browser extension collect annotated screenshots, video recordings, console logs, and session… Read the review →

Strengths and trade-offs

• Canny — where it wins

  • Collects and organizes feedback from portals, support conversations, and sales calls
  • Connects feedback to prioritization, roadmaps, status updates, and changelogs
  • Offers AI features, an API, browser extension, and a wide range of integrations

  Where it doesn't

  • Pro starts at $79/month only with annual billing; monthly billing is $99
  • Business adds tracked-user capacity and admin features, but has no listed price
  • The broad feedback workflow may be more than teams needing only a simple request board

• Userback — where it wins

  • Annotated screenshots, recordings, console logs, and session replays
  • Surveys, feature requests, voting, and public roadmaps
  • Integrations with Jira, Asana, Slack, Zendesk, and more

  Where it doesn't

  • Free plan limits teams to 2 projects, 2 seats, and 7-day availability
  • Feature Portal is a paid add-on rather than part of base plans
  • Advanced API, mobile, privacy, and AI capabilities require higher tiers

• Canny8.8/10 · Free plan · 14-day trial

  A broad feedback-to-roadmap tool with a free plan and paid tiers for growing teams.

  Visit CannyFull verdict →
• Userback8.7/10 · Free plan · 14-day trial

  Visual feedback, surveys, replays, and AI analysis in one feedback platform.

  Visit UserbackFull verdict →