Userback vs Frill

Userback8.7Visit Frill8.4Visit

Higher score Userback #3 in User Feedback Tools 8.7/10 Free plan · 14-day trial Free planFree trial✓ 2 of 3 features Visit Userback

vs

Frill #6 in User Feedback Tools 8.4/10 14-day trial Free trial✓ 2 of 3 features Visit Frill

• Userback fits best

  Teams collecting visual feedback and surveys

• Frill fits best

  Teams combining idea boards, surveys, and announcements

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Side by side

Feature	Userback 8.7/10 Visit ↗	Frill 8.4/10 Visit ↗
At a glance
Editor score	8.7	8.4
Ranking	#3 in User Feedback Tools	#6 in User Feedback Tools
Best for	Teams collecting visual feedback and surveys	Teams combining idea boards, surveys, and announcements
Pricing model	Free plan + paid	Paid
Starting price	$29/mo	$25/mo (best)
Free plan	✓ (best)	—
Free trial	14 days	14 days
Free trial length	14 days · no card needed	14 days · no card needed
Deployment	Cloud, Browser extension, Mobile	Cloud, Browser extension
Platforms	Web, Chrome extension	Web, Chrome extension
Support	Email, Live chat, Docs	Email, Docs
Compliance	SOC 2, GDPR, SSO/SAML, 2FA	GDPR, SOC 2, SSO/SAML
Integrations	18 integrations	100+ integrations
Built for	Solo, Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Userback 2/3 · Frill 2/3
Feedback portal	✓	✓
Public roadmap	✓	✓
Request voting	Not checked yet	Not checked yet
Specs
Collection methods	Not checked yet	Not checked yet
Native integrations	Not checked yet	Not checked yet
Tracked users	Not checked yet	Not checked yet
Our review
Pros	Annotated screenshots, recordings, console logs, and session replays Surveys, feature requests, voting, and public roadmaps Integrations with Jira, Asana, Slack, Zendesk, and more	Collect and organize ideas with voting, comments, statuses, and duplicate merging Pair public roadmaps and announcements with NPS, CSAT, polls, and open surveys Connect with Jira, Linear, Trello, Slack, Zendesk, Intercom, and automation tools
Cons	Free plan limits teams to 2 projects, 2 seats, and 7-day availability Feature Portal is a paid add-on rather than part of base plans Advanced API, mobile, privacy, and AI capabilities require higher tiers	Startup limits teams to 50 ideas and 1 survey Unlimited surveys, privacy, and white labeling require the $149/month Growth plan SOC2 compliance, audit logs, IP whitelisting, and dedicated hosting are Enterprise-tier
Our verdict	Userback is a cloud user-feedback platform for product teams, SaaS companies, startups, agencies, and support teams. Its embeddable widget and browser extension collect annotated screenshots, video recordings, console logs, and session… Read the review →	Frill brings customer feedback collection and product communication into one workspace for product teams that want ideas, surveys, roadmaps, and announcements connected. Customers can submit, vote on, and discuss requests through idea… Read the review →

Strengths and trade-offs

• Userback — where it wins

  • Annotated screenshots, recordings, console logs, and session replays
  • Surveys, feature requests, voting, and public roadmaps
  • Integrations with Jira, Asana, Slack, Zendesk, and more

  Where it doesn't

  • Free plan limits teams to 2 projects, 2 seats, and 7-day availability
  • Feature Portal is a paid add-on rather than part of base plans
  • Advanced API, mobile, privacy, and AI capabilities require higher tiers

• Frill — where it wins

  • Collect and organize ideas with voting, comments, statuses, and duplicate merging
  • Pair public roadmaps and announcements with NPS, CSAT, polls, and open surveys
  • Connect with Jira, Linear, Trello, Slack, Zendesk, Intercom, and automation tools

  Where it doesn't

  • Startup limits teams to 50 ideas and 1 survey
  • Unlimited surveys, privacy, and white labeling require the $149/month Growth plan
  • SOC2 compliance, audit logs, IP whitelisting, and dedicated hosting are Enterprise-tier

• Userback8.7/10 · Free plan · 14-day trial

  Visual feedback, surveys, replays, and AI analysis in one feedback platform.

  Visit UserbackFull verdict →
• Frill8.4/10 · 14-day trial

  Frill brings idea boards, surveys, roadmaps, and announcements together, starting at $25 per month.

  Visit FrillFull verdict →