UserVoice vs Medallia

UserVoice9.0Visit Medallia8.5Visit

Higher score UserVoice #2 in Voice of Customer Software 9.0/10 30-day trial Free trial✓ 1 of 4 features Visit UserVoice

vs

Medallia #7 in Voice of Customer Software 8.5/10 Pricing on request ✓ 1 of 4 features Visit Medallia

• UserVoice fits best

  Product teams managing ideas and roadmaps

• Medallia fits best

  Enterprise feedback, ideas, and root-cause analysis

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Side by side

Feature	UserVoice 9.0/10 Visit ↗	Medallia 8.5/10 Visit ↗
At a glance
Editor score	9.0	8.5
Ranking	#2 in Voice of Customer Software	#7 in Voice of Customer Software
Best for	Product teams managing ideas and roadmaps	Enterprise feedback, ideas, and root-cause analysis
Pricing model	Paid	Paid
Starting price	$12,000/yr	Pricing on request
Free plan	—	Not checked yet
Free trial	30 days	—
Deployment	Cloud, Browser extension	Cloud, Mobile
Platforms	Web, Chrome extension	Web, iOS, Android
Support	Email, Docs	Live chat, Phone, Tickets, Community, Docs
Compliance	SOC 2, GDPR, PCI DSS	SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA
Integrations	10 integrations	7 integrations
Built for	Small business, Mid-market, Enterprise	Enterprise, Mid-market
Features UserVoice 1/4 · Medallia 1/4
Sentiment analysis	✓	✓
AI insight summaries	Not checked yet	Not checked yet
Closed-loop workflows	Not checked yet	Not checked yet
API access	Not checked yet	Not checked yet
Specs
Feedback sources	Not checked yet	Not checked yet
Response limit	Not checked yet	Not checked yet
Our review
Pros	Centralizes feedback from support, surveys, reviews, sales, and in-app sources Combines portals, voting, NPS, roadmaps, widgets, and feature requests Adds sentiment analysis and revenue-weighted prioritization	AI themes and root-cause analysis connect feedback to underlying issues Surveys, in-app feedback, ideas, alerts, and case management in one suite Salesforce, Adobe, ServiceNow, Workday, Slack, Teams, and Jira integrations
Cons	Paid plans start at $12,000 a year, billed yearly, with the final price quoted by sales There is no free plan Its wide feature set may exceed the needs of simpler feedback programs	Pricing requires contacting sales Enterprise breadth may exceed the needs of smaller teams Its wide feature set can be more than a simple survey program requires
Our verdict	UserVoice is a customer intelligence platform for product, customer success, support, and revenue teams. It brings feedback from support tickets, surveys, reviews, sales calls, customer portals, and in-app widgets into a centralized inbox.… Read the review →	Medallia Experience Cloud is an enterprise experience-management platform for collecting and analyzing customer, employee, citizen, and patient feedback. It combines survey creation and distribution with NPS surveys, digital and in-app… Read the review →

Strengths and trade-offs

• UserVoice — where it wins

  • Centralizes feedback from support, surveys, reviews, sales, and in-app sources
  • Combines portals, voting, NPS, roadmaps, widgets, and feature requests
  • Adds sentiment analysis and revenue-weighted prioritization

  Where it doesn't

  • Paid plans start at $12,000 a year, billed yearly, with the final price quoted by sales
  • There is no free plan
  • Its wide feature set may exceed the needs of simpler feedback programs

• Medallia — where it wins

  • AI themes and root-cause analysis connect feedback to underlying issues
  • Surveys, in-app feedback, ideas, alerts, and case management in one suite
  • Salesforce, Adobe, ServiceNow, Workday, Slack, Teams, and Jira integrations

  Where it doesn't

  • Pricing requires contacting sales
  • Enterprise breadth may exceed the needs of smaller teams
  • Its wide feature set can be more than a simple survey program requires

• UserVoice9.0/10 · 30-day trial

  A broad feedback and product-planning system for teams connecting customer insight to roadmaps.

  Visit UserVoiceFull verdict →
• Medallia8.5/10 · Pricing on request

  A broad enterprise suite for turning feedback into themes, actions, and workflows.

  Visit MedalliaFull verdict →