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Head-to-head · Voice of Customer Software

UserVoice vs Verint Voice of the Customer

  • Updated Nov 2026
  • Both researched from official sources
  • 3 checks side by side
Higher score UserVoice #2 in Voice of Customer Software 9.0/10 30-day trial Free trial✓ 1 of 4 features Visit UserVoice
Verint Voice of the Customer #6 in Voice of Customer Software 8.6/10 Pricing on request ✓ 2 of 4 features Visit Verint

UserVoice leads on 0 checks, Verint Voice of the Customer on 0, and 3 are even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreUserVoice · 9.0/10
  • Free trialonly UserVoice
  • Most featuresVerint Voice of the Customer · 2 of 4

UserVoice scores higher on our rubric for voice of customer software: 9.0 against 8.6 out of 10; our editors rank them #2 and #6.

UserVoice is the better fit for product teams managing ideas and roadmaps. Verint Voice of the Customer is the better fit for enterprise contact-center experience intelligence.

  • UserVoice fits best

    Product teams managing ideas and roadmaps

  • Verint Voice of the Customer fits best

    Enterprise contact-center experience intelligence

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Side by side

Feature UserVoice 9.0/10 Visit ↗ Verint Voice of the Customer 8.6/10 Visit ↗
At a glance
Editor score 9.0 8.6
Ranking #2 in Voice of Customer Software #6 in Voice of Customer Software
Best for Product teams managing ideas and roadmaps Enterprise contact-center experience intelligence
Pricing model Paid Paid
Starting price $12,000/yr Pricing on request
Free plan — Not checked yet
Free trial 30 days —
Deployment Cloud, Browser extension Cloud
Platforms Web, Chrome extension Web
Support Email, Docs Phone
Compliance SOC 2, GDPR, PCI DSS SOC 2, GDPR, HIPAA, PCI DSS
Built for Small business, Mid-market, Enterprise Enterprise
Features UserVoice 1/4 · Verint Voice of the Customer 2/4
Sentiment analysis ✓ ✓
AI insight summaries Not checked yet Not checked yet
Closed-loop workflows Not checked yet ✓ (best)
API access Not checked yet Not checked yet
Specs
Feedback sources Not checked yet Surveys; voice and speech interactions; text-based digital interactions; website and mobile-app behavior; contact-center and other customer touchpoints
Response limit Not checked yet Not checked yet
Our review
Pros
  • Centralizes feedback from support, surveys, reviews, sales, and in-app sources
  • Combines portals, voting, NPS, roadmaps, widgets, and feature requests
  • Adds sentiment analysis and revenue-weighted prioritization
  • Combines direct, indirect, and inferred customer feedback signals
  • Analyzes speech, text, sentiment, themes, and digital behavior
  • Turns insights into predictive priorities and automated workflow actions
Cons
  • Paid plans start at $12,000 a year, billed yearly, with the final price quoted by sales
  • There is no free plan
  • Its wide feature set may exceed the needs of simpler feedback programs
  • Uses a contact-sales pricing model
  • The platform listing is web-only
  • Its broad enterprise scope may exceed survey-only needs
Our verdict

UserVoice is a customer intelligence platform for product, customer success, support, and revenue teams. It brings feedback from support tickets, surveys, reviews, sales calls, customer portals, and in-app widgets into a centralized inbox.…

Read the review →

Verint Voice of the Customer is an enterprise customer-experience platform for organizations that need to understand customer needs and friction across contact centers, websites, mobile apps, and other touchpoints. It captures surveys,…

Read the review →
  1. UserVoiceVoice of Customer Software 9.030-day trial
  2. Verint Voice of the CustomerVoice of Customer Software 8.6Pricing on request

Strengths and trade-offs

  • UserVoice — where it wins

    • Centralizes feedback from support, surveys, reviews, sales, and in-app sources
    • Combines portals, voting, NPS, roadmaps, widgets, and feature requests
    • Adds sentiment analysis and revenue-weighted prioritization

    Where it doesn't

    • Paid plans start at $12,000 a year, billed yearly, with the final price quoted by sales
    • There is no free plan
    • Its wide feature set may exceed the needs of simpler feedback programs

  • Verint Voice of the Customer — where it wins

    • Combines direct, indirect, and inferred customer feedback signals
    • Analyzes speech, text, sentiment, themes, and digital behavior
    • Turns insights into predictive priorities and automated workflow actions

    Where it doesn't

    • Uses a contact-sales pricing model
    • The platform listing is web-only
    • Its broad enterprise scope may exceed survey-only needs
  • UserVoice9.0/10 · 30-day trial

    A broad feedback and product-planning system for teams connecting customer insight to roadmaps.

    Visit UserVoiceFull verdict →
  • Verint Voice of the Customer8.6/10 · Pricing on request

    Unifies customer signals, analytics, AI insights, and follow-up actions across key touchpoints.

    Visit VerintFull verdict →

More comparisons

All voice of customer software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026

Last updated · How we research and update