UserVoice vs QuestionPro

UserVoice9.0Visit QuestionPro8.8Visit

Higher score UserVoice #2 in Voice of Customer Software 9.0/10 30-day trial Free trial✓ 1 of 4 features Visit UserVoice

vs

QuestionPro #4 in Voice of Customer Software 8.8/10 Free plan · 10-day trial Free planFree trial✓ 1 of 4 features Visit QuestionPro

• UserVoice fits best

  Product teams managing ideas and roadmaps

• QuestionPro fits best

  Survey teams needing panels and offline collection

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Side by side

Feature	UserVoice 9.0/10 Visit ↗	QuestionPro 8.8/10 Visit ↗
At a glance
Editor score	9.0	8.8
Ranking	#2 in Voice of Customer Software	#4 in Voice of Customer Software
Best for	Product teams managing ideas and roadmaps	Survey teams needing panels and offline collection
Pricing model	Paid	Free plan + paid
Starting price	$12,000/yr	$99/user/mo
Free plan	—	✓ (best)
Free trial	30 days	10 days
Free trial length	30 days	10 days · no card needed
Deployment	Cloud, Browser extension	Cloud, Mobile
Platforms	Web, Chrome extension	Web, iOS, Android
Support	Email, Docs	Email, Live chat, Phone, Docs · 24/7
Compliance	SOC 2, GDPR, PCI DSS	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS
Integrations	10 integrations	20 integrations
Built for	Small business, Mid-market, Enterprise	Solo, Small business, Mid-market, Enterprise
Features UserVoice 1/4 · QuestionPro 1/4
Sentiment analysis	✓ (best)	Not checked yet
AI insight summaries	Not checked yet	Not checked yet
Closed-loop workflows	Not checked yet	Not checked yet
API access	Not checked yet	✓ (best)
Specs
Feedback sources	Not checked yet	Not checked yet
Response limit	Not checked yet	200 /mo
Our review
Pros	Centralizes feedback from support, surveys, reviews, sales, and in-app sources Combines portals, voting, NPS, roadmaps, widgets, and feature requests Adds sentiment analysis and revenue-weighted prioritization	Offline mobile survey collection supports field research Audience sourcing, survey logic, analytics, and reporting in one platform REST API, webhooks, and broad CRM and analytics integrations
Cons	Paid plans start at $12,000 a year, billed yearly, with the final price quoted by sales There is no free plan Its wide feature set may exceed the needs of simpler feedback programs	Essentials is limited to 200 responses per survey Paid plans start at $83 per user per month with annual billing The feature set is centered on surveys rather than broader feedback workflows
Our verdict	UserVoice is a customer intelligence platform for product, customer success, support, and revenue teams. It brings feedback from support tickets, surveys, reviews, sales calls, customer portals, and in-app widgets into a centralized inbox.… Read the review →	QuestionPro is a cloud survey and research platform for organizations designing, distributing, analyzing, and reporting on surveys. It supports customer experience, employee experience, academic, market research, and general feedback… Read the review →

Strengths and trade-offs

• UserVoice — where it wins

  • Centralizes feedback from support, surveys, reviews, sales, and in-app sources
  • Combines portals, voting, NPS, roadmaps, widgets, and feature requests
  • Adds sentiment analysis and revenue-weighted prioritization

  Where it doesn't

  • Paid plans start at $12,000 a year, billed yearly, with the final price quoted by sales
  • There is no free plan
  • Its wide feature set may exceed the needs of simpler feedback programs

• QuestionPro — where it wins

  • Offline mobile survey collection supports field research
  • Audience sourcing, survey logic, analytics, and reporting in one platform
  • REST API, webhooks, and broad CRM and analytics integrations

  Where it doesn't

  • Essentials is limited to 200 responses per survey
  • Paid plans start at $83 per user per month with annual billing
  • The feature set is centered on surveys rather than broader feedback workflows

• UserVoice9.0/10 · 30-day trial

  A broad feedback and product-planning system for teams connecting customer insight to roadmaps.

  Visit UserVoiceFull verdict →
• QuestionPro8.8/10 · Free plan · 10-day trial

  A survey-led platform with panels, offline collection, logic, analytics, and API access.

  Visit QuestionProFull verdict →