Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

This page's audience our own tag's counts — open to see them
–Visits
–Page views
–Clicks to vendors
–Time on page
–Reading now
Clicks to vendors, by tool
  • –
Top countries
  • –
Devices
  • –

– · visits, page views and clicks counted by our own tag, which counts more than our checked analytics; every figure rounded down · how we count

Head-to-head · Voice of Customer Software

UserVoice vs Alchemer

  • Updated Nov 2026
  • Both researched from official sources
  • 3 checks side by side
Higher score UserVoice #2 in Voice of Customer Software 9.0/10 30-day trial Free trial✓ 1 of 4 features Visit UserVoice
Alchemer #3 in Voice of Customer Software 8.9/10 Free plan · 7-day trial Free planFree trial✓ 1 of 4 features Visit Alchemer

UserVoice leads on 0 checks, Alchemer on 1, and 2 are even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreUserVoice · 9.0/10
  • Free planonly Alchemer
  • Free trialboth

UserVoice scores higher on our rubric for voice of customer software: 9.0 against 8.9 out of 10; our editors rank them #2 and #3.

Alchemer offers free plan; UserVoice doesn't.

UserVoice is the better fit for product teams managing ideas and roadmaps. Alchemer is the better fit for budget-conscious survey and feedback teams.

  • UserVoice fits best

    Product teams managing ideas and roadmaps

  • Alchemer fits best

    Budget-conscious survey and feedback teams

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature UserVoice 9.0/10 Visit ↗ Alchemer 8.9/10 Visit ↗
At a glance
Editor score 9.0 8.9
Ranking #2 in Voice of Customer Software #3 in Voice of Customer Software
Best for Product teams managing ideas and roadmaps Budget-conscious survey and feedback teams
Pricing model Paid Free plan + paid
Starting price $12,000/yr —
Free plan — ✓ (best)
Free trial 30 days 7 days
Free trial length 30 days 7 days · no card needed
Deployment Cloud, Browser extension Cloud
Platforms Web, Chrome extension Web
Support Email, Docs Email, Phone, Docs · 24/7
Compliance SOC 2, GDPR, PCI DSS SOC 2, ISO 27001, GDPR, HIPAA
Integrations 10 integrations 400+ integrations
Built for Small business, Mid-market, Enterprise Solo, Small business, Mid-market, Enterprise
Features UserVoice 1/4 · Alchemer 1/4
Sentiment analysis ✓ (best) Not checked yet
AI insight summaries Not checked yet Not checked yet
Closed-loop workflows Not checked yet Not checked yet
API access Not checked yet ✓ (best)
Specs
Feedback sources Not checked yet Not checked yet
Response limit Not checked yet Not checked yet
Our review
Pros
  • Centralizes feedback from support, surveys, reviews, sales, and in-app sources
  • Combines portals, voting, NPS, roadmaps, widgets, and feature requests
  • Adds sentiment analysis and revenue-weighted prioritization
  • Unlimited surveys and questions with conditional logic
  • Custom branding, reports, exports, and scheduled exports
  • REST API, audience panels, and broad business integrations
Cons
  • Paid plans start at $12,000 a year, billed yearly, with the final price quoted by sales
  • There is no free plan
  • Its wide feature set may exceed the needs of simpler feedback programs
  • Enterprise features are limited to the Business Platform plan
  • Audience panels are available only to enterprise platform license customers
  • Less depth in native sentiment, summarization, and closed-loop workflows
Our verdict

UserVoice is a customer intelligence platform for product, customer success, support, and revenue teams. It brings feedback from support tickets, surveys, reviews, sales calls, customer portals, and in-app widgets into a centralized inbox.…

Read the review →

Alchemer is a web-based survey and feedback platform for individuals, small teams, and larger organizations. It supports survey creation, conditional question and page logic, branded templates, response management, reporting, exports,…

Read the review →
  1. UserVoiceVoice of Customer Software 9.030-day trial
  2. AlchemerVoice of Customer Software 8.9Free plan · 7-day trial

Strengths and trade-offs

  • UserVoice — where it wins

    • Centralizes feedback from support, surveys, reviews, sales, and in-app sources
    • Combines portals, voting, NPS, roadmaps, widgets, and feature requests
    • Adds sentiment analysis and revenue-weighted prioritization

    Where it doesn't

    • Paid plans start at $12,000 a year, billed yearly, with the final price quoted by sales
    • There is no free plan
    • Its wide feature set may exceed the needs of simpler feedback programs

  • Alchemer — where it wins

    • Unlimited surveys and questions with conditional logic
    • Custom branding, reports, exports, and scheduled exports
    • REST API, audience panels, and broad business integrations

    Where it doesn't

    • Enterprise features are limited to the Business Platform plan
    • Audience panels are available only to enterprise platform license customers
    • Less depth in native sentiment, summarization, and closed-loop workflows
  • UserVoice9.0/10 · 30-day trial

    A broad feedback and product-planning system for teams connecting customer insight to roadmaps.

    Visit UserVoiceFull verdict →
  • Alchemer8.9/10 · Free plan · 7-day trial

    A flexible survey platform with strong logic, branding, reporting, and API workflows.

    Visit AlchemerFull verdict →

More comparisons

All voice of customer software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026

Last updated · How we research and update