QuestionPro vs Verint Voice of the Customer

QuestionPro8.8Visit Verint Voice of the Customer8.6Visit

Higher score QuestionPro #4 in Voice of Customer Software 8.8/10 Free plan · 10-day trial Free planFree trial✓ 1 of 4 features Visit QuestionPro

vs

Verint Voice of the Customer #6 in Voice of Customer Software 8.6/10 Pricing on request ✓ 2 of 4 features Visit Verint

• QuestionPro fits best

  Survey teams needing panels and offline collection

• Verint Voice of the Customer fits best

  Enterprise contact-center experience intelligence

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Side by side

Feature	QuestionPro 8.8/10 Visit ↗	Verint Voice of the Customer 8.6/10 Visit ↗
At a glance
Editor score	8.8	8.6
Ranking	#4 in Voice of Customer Software	#6 in Voice of Customer Software
Best for	Survey teams needing panels and offline collection	Enterprise contact-center experience intelligence
Pricing model	Free plan + paid	Paid
Starting price	$99/user/mo	Pricing on request
Free plan	✓ (best)	Not checked yet
Free trial	10 days	—
Deployment	Cloud, Mobile	Cloud
Platforms	Web, iOS, Android	Web
Support	Email, Live chat, Phone, Docs · 24/7	Phone
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS	SOC 2, GDPR, HIPAA, PCI DSS
Built for	Solo, Small business, Mid-market, Enterprise	Enterprise
Features QuestionPro 1/4 · Verint Voice of the Customer 2/4
Sentiment analysis	Not checked yet	✓ (best)
AI insight summaries	Not checked yet	Not checked yet
Closed-loop workflows	Not checked yet	✓ (best)
API access	✓ (best)	Not checked yet
Specs
Feedback sources	Not checked yet	Surveys; voice and speech interactions; text-based digital interactions; website and mobile-app behavior; contact-center and other customer touchpoints
Response limit	200 /mo	Not checked yet
Our review
Pros	Offline mobile survey collection supports field research Audience sourcing, survey logic, analytics, and reporting in one platform REST API, webhooks, and broad CRM and analytics integrations	Combines direct, indirect, and inferred customer feedback signals Analyzes speech, text, sentiment, themes, and digital behavior Turns insights into predictive priorities and automated workflow actions
Cons	Essentials is limited to 200 responses per survey Paid plans start at $83 per user per month with annual billing The feature set is centered on surveys rather than broader feedback workflows	Uses a contact-sales pricing model The platform listing is web-only Its broad enterprise scope may exceed survey-only needs
Our verdict	QuestionPro is a cloud survey and research platform for organizations designing, distributing, analyzing, and reporting on surveys. It supports customer experience, employee experience, academic, market research, and general feedback… Read the review →	Verint Voice of the Customer is an enterprise customer-experience platform for organizations that need to understand customer needs and friction across contact centers, websites, mobile apps, and other touchpoints. It captures surveys,… Read the review →

Strengths and trade-offs

• QuestionPro — where it wins

  • Offline mobile survey collection supports field research
  • Audience sourcing, survey logic, analytics, and reporting in one platform
  • REST API, webhooks, and broad CRM and analytics integrations

  Where it doesn't

  • Essentials is limited to 200 responses per survey
  • Paid plans start at $83 per user per month with annual billing
  • The feature set is centered on surveys rather than broader feedback workflows

• Verint Voice of the Customer — where it wins

  • Combines direct, indirect, and inferred customer feedback signals
  • Analyzes speech, text, sentiment, themes, and digital behavior
  • Turns insights into predictive priorities and automated workflow actions

  Where it doesn't

  • Uses a contact-sales pricing model
  • The platform listing is web-only
  • Its broad enterprise scope may exceed survey-only needs

• QuestionPro8.8/10 · Free plan · 10-day trial

  A survey-led platform with panels, offline collection, logic, analytics, and API access.

  Visit QuestionProFull verdict →
• Verint Voice of the Customer8.6/10 · Pricing on request

  Unifies customer signals, analytics, AI insights, and follow-up actions across key touchpoints.

  Visit VerintFull verdict →