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Head-to-head · Customer Feedback Software

Userback vs Productboard

  • Updated Nov 2026
  • Both researched from official sources
  • 8 checks side by side
Higher score Userback #8 in Customer Feedback Software 8.5/10 Free plan · 14-day trial Free planFree trial✓ 6 of 6 features Visit Userback
Productboard #40 in Customer Feedback Software 5.3/10 Free plan · 14-day trial Free planFree trial✓ 4 of 6 features Visit Productboard

Userback leads on 0 checks, Productboard on 1, and 7 are even. Who comes out ahead on the 8 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreUserback · 8.5/10
  • Lowest starting priceProductboard · $19/user/mo
  • Free planboth
  • Free trialboth
  • Most featuresUserback · 6 of 6

Userback scores higher on our rubric for customer feedback software: 8.5 against 5.3 out of 10; our editors rank them #8 and #40.

Productboard is cheaper to start at $19/mo against $29/mo.

Userback is the better fit for teams collecting rich visual and survey feedback. Productboard is the better fit for product-led feedback and roadmapping.

  • Userback fits best

    Teams collecting rich visual and survey feedback

  • Productboard fits best

    Product-led feedback and roadmapping

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Userback 8.5/10 Visit ↗ Productboard 5.3/10 Visit ↗
At a glance
Editor score 8.5 5.3
Ranking #8 in Customer Feedback Software #40 in Customer Feedback Software
Best for Teams collecting rich visual and survey feedback Product-led feedback and roadmapping
Pricing model Free plan + paid Free plan + paid
Starting price $29/mo $19/user/mo (best)
Free plan ✓ ✓
Free trial 14 days 14 days
Free trial length 14 days · no card needed 14 days · no card needed
Deployment Cloud, Browser extension, Mobile Cloud, Browser extension
Platforms Web, Chrome extension Web, Chrome extension
Support Email, Live chat, Docs Email, Community, Docs
Compliance SOC 2, GDPR, SSO/SAML, 2FA SOC 2, ISO 27001, PCI DSS, SSO/SAML, 2FA
Integrations 18 integrations 20 integrations
Built for Solo, Small business, Mid-market, Enterprise Solo, Small business, Mid-market, Enterprise
Features Userback 6/6 · Productboard 4/6
NPS surveys ✓ (best) Not checked yet
Feature requests ✓ ✓
Feedback portal ✓ ✓
In-app feedback ✓ (best) Not checked yet
Product roadmap ✓ ✓
Sentiment analysis ✓ ✓
Specs
Feedback response limit Not checked yet Not checked yet
Our review
Pros
  • Annotated screenshots, recordings, console logs, and session replays
  • Surveys, feature requests, voting, roadmaps, and AI analysis
  • Integrations with Jira, Slack, Zendesk, GitHub, and more
  • Centralizes feedback, requests, research notes, and insights
  • Combines portals, forms, prioritization, and interactive roadmaps
  • Connects with Zendesk, Intercom, Slack, Jira, and more
Cons
  • Free feedback remains available for 7 days
  • Feature Portal is a paid add-on
  • REST API and webhooks start on Business Plus
  • Business requires a two-maker minimum
  • Enterprise requires a five-maker minimum
  • Survey-focused teams may need a more specialized alternative
Our verdict

Userback is a SaaS customer-feedback platform for product teams, SaaS companies, startups, agencies, and support teams. It gathers visual feedback through embeddable widgets and a browser extension, with annotated screenshots, video…

Read the review →

Productboard is a product management platform for product managers and cross-functional contributors. It brings customer feedback, feature requests, research notes, and related insights into one repository, then supports prioritization and…

Read the review →
  1. UserbackCustomer Feedback Software 8.5Free plan · 14-day trial
  2. ProductboardCustomer Feedback Software 5.3Free plan · 14-day trial

Strengths and trade-offs

  • Userback — where it wins

    • Annotated screenshots, recordings, console logs, and session replays
    • Surveys, feature requests, voting, roadmaps, and AI analysis
    • Integrations with Jira, Slack, Zendesk, GitHub, and more

    Where it doesn't

    • Free feedback remains available for 7 days
    • Feature Portal is a paid add-on
    • REST API and webhooks start on Business Plus

  • Productboard — where it wins

    • Centralizes feedback, requests, research notes, and insights
    • Combines portals, forms, prioritization, and interactive roadmaps
    • Connects with Zendesk, Intercom, Slack, Jira, and more

    Where it doesn't

    • Business requires a two-maker minimum
    • Enterprise requires a five-maker minimum
    • Survey-focused teams may need a more specialized alternative
  • Userback8.5/10 · Free plan · 14-day trial

    A broad feedback platform for teams combining visual input, surveys, and product workflows.

    Visit UserbackFull verdict →
  • Productboard5.3/10 · Free plan · 14-day trial

    A broad feedback and roadmapping platform with a useful free plan and paid growth path.

    Visit ProductboardFull verdict →

More comparisons

All customer feedback software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Nov 2026

Last updated · How we research and update