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Head-to-head · Customer Onboarding Software

Stonly vs Appcues

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Stonly #2 in Customer Onboarding Software 9.2/10 Free plan · 14-day trial Free planFree trial✓ 1 of 6 features Visit Stonly
Appcues #5 in Customer Onboarding Software 8.7/10 Pricing on request ✓ 1 of 6 features Visit Appcues

Stonly leads on 1 check, Appcues on 0, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreStonly · 9.2/10
  • Free planonly Stonly
  • Free trialonly Stonly

Stonly scores higher on our rubric for customer onboarding software: 9.2 against 8.7 out of 10; our editors rank them #2 and #5.

Stonly offers free plan; Appcues doesn't.

Stonly is the better fit for teams needing broad omnichannel onboarding. Appcues is the better fit for enterprise teams needing experimentation.

  • Stonly fits best

    Teams needing broad omnichannel onboarding

  • Appcues fits best

    Enterprise teams needing experimentation

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Side by side

Feature Stonly 9.2/10 Visit ↗ Appcues 8.7/10 Visit ↗
At a glance
Editor score 9.2 8.7
Ranking #2 in Customer Onboarding Software #5 in Customer Onboarding Software
Best for Teams needing broad omnichannel onboarding Enterprise teams needing experimentation
Pricing model Free plan + paid Paid
Starting price — —
Free plan ✓ (best) —
Free trial 14 days —
Deployment Cloud, Mobile Cloud, Mobile, Browser extension
Platforms Web, iOS, Android Web, iOS, Android, Chrome extension
Support Docs Email, Docs
Compliance SOC 2, GDPR, HIPAA SSO/SAML
Integrations 20 integrations 500+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Stonly 1/6 · Appcues 1/6
Guided tours Not checked yet Not checked yet
Onboarding checklists ✓ ✓
Customer segmentation Not checked yet Not checked yet
Completion analytics Not checked yet Not checked yet
Resource center Not checked yet Not checked yet
API access Not checked yet Not checked yet
Our review
Pros
  • Interactive guides, tours, checklists, and targeted in-app experiences
  • Web, iOS, Android, and API coverage with extensive integrations
  • Multilingual content, analytics, knowledge bases, and AI features
  • Supports web, iOS, Android, APIs, and Chrome extensions
  • Combines tours, checklists, analytics, A/B testing, and AI
  • Connects with Salesforce, HubSpot, Slack, Mixpanel, and more
Cons
  • Basic limits teams to 400 guide views and five published guides monthly
  • Basic supports one language and one team member
  • Advanced capabilities such as SSO and AI Agents require Enterprise
  • Pricing requires a sales conversation
  • No free plan is listed
  • Its broad feature set may exceed simple onboarding needs
Our verdict

Stonly is a knowledge and digital adoption platform for customer support, customer onboarding, and employee guidance. Teams can create interactive step-by-step guides, guided product tours, onboarding checklists, knowledge bases, prompts,…

Read the review →

Appcues is a customer engagement and product adoption platform for marketing and product teams. It helps teams create in-app product tours, multi-step walkthroughs, onboarding checklists, banners, tooltips, launchpads, pins, embeds,…

Read the review →
  1. StonlyCustomer Onboarding Software 9.2Free plan · 14-day trial
  2. AppcuesCustomer Onboarding Software 8.7Pricing on request

Strengths and trade-offs

  • Stonly — where it wins

    • Interactive guides, tours, checklists, and targeted in-app experiences
    • Web, iOS, Android, and API coverage with extensive integrations
    • Multilingual content, analytics, knowledge bases, and AI features

    Where it doesn't

    • Basic limits teams to 400 guide views and five published guides monthly
    • Basic supports one language and one team member
    • Advanced capabilities such as SSO and AI Agents require Enterprise

  • Appcues — where it wins

    • Supports web, iOS, Android, APIs, and Chrome extensions
    • Combines tours, checklists, analytics, A/B testing, and AI
    • Connects with Salesforce, HubSpot, Slack, Mixpanel, and more

    Where it doesn't

    • Pricing requires a sales conversation
    • No free plan is listed
    • Its broad feature set may exceed simple onboarding needs
  • Stonly9.2/10 · Free plan · 14-day trial

    A broad no-code onboarding platform with tours, checklists, analytics, AI, and mobile coverage.

    Visit StonlyFull verdict →
  • Appcues8.7/10 · Pricing on request

    A broad experimentation platform for teams guiding users across web and mobile products.

    Visit AppcuesFull verdict →

More comparisons

All customer onboarding software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update