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Head-to-head · Customer Onboarding Software

Stonly vs UserGuiding

Updated Oct 2026
Both researched from official sources
2 checks side by side

Higher score Stonly #2 in Customer Onboarding Software 9.2/10 Free plan · 14-day trial Free planFree trial✓ 1 of 6 features Visit Stonly

UserGuiding #7 in Customer Onboarding Software 8.4/10 14-day trial Free trial✓ 1 of 6 features Visit UserGuiding

Stonly leads on 1 check, UserGuiding on 0, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

Highest scoreStonly · 9.2/10
Free planonly Stonly
Free trialboth

Stonly scores higher on our rubric for customer onboarding software: 9.2 against 8.4 out of 10; our editors rank them #2 and #7.

Stonly offers free plan; UserGuiding doesn't.

Stonly is the better fit for teams needing broad omnichannel onboarding. UserGuiding is the better fit for teams wanting rich help and engagement features.

Stonly fits best
Teams needing broad omnichannel onboarding
UserGuiding fits best
Teams wanting rich help and engagement features

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Show only differences

Feature	Stonly 9.2/10 Visit ↗	UserGuiding 8.4/10 Visit ↗
At a glance
Editor score	9.2	8.4
Ranking	#2 in Customer Onboarding Software	#7 in Customer Onboarding Software
Best for	Teams needing broad omnichannel onboarding	Teams wanting rich help and engagement features
Pricing model	Free plan + paid	Paid
Starting price	—	$174/mo
Free plan	✓ (best)	—
Free trial	14 days	14 days
Free trial length	14 days	14 days · no card needed
Deployment	Cloud, Mobile	Cloud, Browser extension
Platforms	Web, iOS, Android	Web, Chrome extension
Support	Docs	Docs
Compliance	SOC 2, GDPR, HIPAA	SOC 2, GDPR, HIPAA, SSO/SAML
Integrations	20 integrations	12 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Stonly 1/6 · UserGuiding 1/6
Guided tours	Not checked yet	Not checked yet
Onboarding checklists	✓	✓
Customer segmentation	Not checked yet	Not checked yet
Completion analytics	Not checked yet	Not checked yet
Resource center	Not checked yet	Not checked yet
API access	Not checked yet	Not checked yet
Our review
Pros	Interactive guides, tours, checklists, and targeted in-app experiences Web, iOS, Android, and API coverage with extensive integrations Multilingual content, analytics, knowledge bases, and AI features	Combines tours, checklists, tooltips, surveys, and resource centers Adds segmentation, analytics, localization, session replay, and AI Connects with Salesforce, Intercom, Mixpanel, Slack, and HubSpot
Cons	Basic limits teams to 400 guide views and five published guides monthly Basic supports one language and one team member Advanced capabilities such as SSO and AI Agents require Enterprise	Starts at $174 per month with annual billing Native mobile app support is not included Advanced capabilities require the Growth or Enterprise plan
Our verdict	Stonly is a knowledge and digital adoption platform for customer support, customer onboarding, and employee guidance. Teams can create interactive step-by-step guides, guided product tours, onboarding checklists, knowledge bases, prompts,… Read the review →	UserGuiding is a no-code digital adoption platform for product, marketing, customer success, and support teams. It supports browser-based web applications through interactive product tours, onboarding checklists, hotspots, tooltips,… Read the review →

StonlyCustomer Onboarding Software 9.2Free plan · 14-day trial
UserGuidingCustomer Onboarding Software 8.414-day trial

Compare the top tools in

Strengths and trade-offs

Stonly — where it wins
- Interactive guides, tours, checklists, and targeted in-app experiences
- Web, iOS, Android, and API coverage with extensive integrations
- Multilingual content, analytics, knowledge bases, and AI features
Where it doesn't
- Basic limits teams to 400 guide views and five published guides monthly
- Basic supports one language and one team member
- Advanced capabilities such as SSO and AI Agents require Enterprise
UserGuiding — where it wins
- Combines tours, checklists, tooltips, surveys, and resource centers
- Adds segmentation, analytics, localization, session replay, and AI
- Connects with Salesforce, Intercom, Mixpanel, Slack, and HubSpot
Where it doesn't
- Starts at $174 per month with annual billing
- Native mobile app support is not included
- Advanced capabilities require the Growth or Enterprise plan

Stonly9.2/10 · Free plan · 14-day trial
A broad no-code onboarding platform with tours, checklists, analytics, AI, and mobile coverage.
Visit Stonly Full verdict →
UserGuiding8.4/10 · 14-day trial
A broad web onboarding suite for teams that need tours, engagement, and analytics.
Visit UserGuiding Full verdict →

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated 10 Oct 2026 · How we research and update