Head-to-head · Customer Onboarding Software
Stonly vs Userpilot
Stonly leads on 1 check, Userpilot on 0, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreStonly · 9.2/10
- Free planonly Stonly
- Free trialboth
Stonly scores higher on our rubric for customer onboarding software: 9.2 against 8.8 out of 10; our editors rank them #2 and #4.
Stonly offers free plan; Userpilot doesn't.
Stonly is the better fit for teams needing broad omnichannel onboarding. Userpilot is the better fit for mature teams needing deep product adoption.
- Stonly fits best
Teams needing broad omnichannel onboarding
- Userpilot fits best
Mature teams needing deep product adoption
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Side by side
| Feature | Stonly 9.2/10 Visit ↗ | Userpilot 8.8/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 9.2 | 8.8 |
| Ranking | #2 in Customer Onboarding Software | #4 in Customer Onboarding Software |
| Best for | Teams needing broad omnichannel onboarding | Mature teams needing deep product adoption |
| Pricing model | Free plan + paid | Paid |
| Starting price | — | $299/mo |
| Free plan | ✓ (best) | — |
| Free trial | 14 days | 14 days |
| Free trial length | 14 days | 14 days · no card needed |
| Deployment | Cloud, Mobile | Cloud, Browser extension, Mobile |
| Platforms | Web, iOS, Android | Web, iOS, Android, Chrome extension |
| Support | Docs | Email, Live chat, Phone, Docs |
| Compliance | SOC 2, GDPR, HIPAA | SOC 2, GDPR, HIPAA, SSO/SAML, 2FA |
| Integrations | 20 integrations | 12 integrations |
| Built for | Small business, Mid-market, Enterprise | Small business, Mid-market, Enterprise |
| Features Stonly 1/6 · Userpilot 1/6 | ||
| Guided tours | Not checked yet | Not checked yet |
| Onboarding checklists | ✓ | ✓ |
| Customer segmentation | Not checked yet | Not checked yet |
| Completion analytics | Not checked yet | Not checked yet |
| Resource center | Not checked yet | Not checked yet |
| API access | Not checked yet | Not checked yet |
| Our review | ||
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| Cons |
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| Our verdict | Stonly is a knowledge and digital adoption platform for customer support, customer onboarding, and employee guidance. Teams can create interactive step-by-step guides, guided product tours, onboarding checklists, knowledge bases, prompts,… Read the review → |
Userpilot is a product growth platform for product, UX, marketing, growth, and customer-success teams. Its core focus is helping non-technical teams create in-app onboarding and adoption experiences without coding, including product tours,… Read the review → |
Strengths and trade-offs
Stonly — where it wins
- Interactive guides, tours, checklists, and targeted in-app experiences
- Web, iOS, Android, and API coverage with extensive integrations
- Multilingual content, analytics, knowledge bases, and AI features
Where it doesn't
- Basic limits teams to 400 guide views and five published guides monthly
- Basic supports one language and one team member
- Advanced capabilities such as SSO and AI Agents require Enterprise
Userpilot — where it wins
- No-code tours, checklists, walkthroughs, and contextual guidance
- Analytics, session replay, surveys, segmentation, and A/B testing
- Web, native mobile, API, Chrome extension, and major integrations
Where it doesn't
- Starts at $299/month with no free plan
- Advanced capabilities require higher paid tiers or Enterprise
- Broad scope may exceed the needs of teams seeking simple onboarding
- Stonly9.2/10 · Free plan · 14-day trial
A broad no-code onboarding platform with tours, checklists, analytics, AI, and mobile coverage.
Visit StonlyFull verdict → - Userpilot8.8/10 · 14-day trial
A broad adoption suite for mature teams that can justify a $299/month starting price.
Visit UserpilotFull verdict →
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All customer onboarding software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update







