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Head-to-head · Customer Onboarding Software

Stonly vs Userpilot

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Stonly #2 in Customer Onboarding Software 9.2/10 Free plan · 14-day trial Free planFree trial✓ 1 of 6 features Visit Stonly
Userpilot #4 in Customer Onboarding Software 8.8/10 14-day trial Free trial✓ 1 of 6 features Visit Userpilot

Stonly leads on 1 check, Userpilot on 0, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreStonly · 9.2/10
  • Free planonly Stonly
  • Free trialboth

Stonly scores higher on our rubric for customer onboarding software: 9.2 against 8.8 out of 10; our editors rank them #2 and #4.

Stonly offers free plan; Userpilot doesn't.

Stonly is the better fit for teams needing broad omnichannel onboarding. Userpilot is the better fit for mature teams needing deep product adoption.

  • Stonly fits best

    Teams needing broad omnichannel onboarding

  • Userpilot fits best

    Mature teams needing deep product adoption

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Stonly 9.2/10 Visit ↗ Userpilot 8.8/10 Visit ↗
At a glance
Editor score 9.2 8.8
Ranking #2 in Customer Onboarding Software #4 in Customer Onboarding Software
Best for Teams needing broad omnichannel onboarding Mature teams needing deep product adoption
Pricing model Free plan + paid Paid
Starting price — $299/mo
Free plan ✓ (best) —
Free trial 14 days 14 days
Free trial length 14 days 14 days · no card needed
Deployment Cloud, Mobile Cloud, Browser extension, Mobile
Platforms Web, iOS, Android Web, iOS, Android, Chrome extension
Support Docs Email, Live chat, Phone, Docs
Compliance SOC 2, GDPR, HIPAA SOC 2, GDPR, HIPAA, SSO/SAML, 2FA
Integrations 20 integrations 12 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Stonly 1/6 · Userpilot 1/6
Guided tours Not checked yet Not checked yet
Onboarding checklists ✓ ✓
Customer segmentation Not checked yet Not checked yet
Completion analytics Not checked yet Not checked yet
Resource center Not checked yet Not checked yet
API access Not checked yet Not checked yet
Our review
Pros
  • Interactive guides, tours, checklists, and targeted in-app experiences
  • Web, iOS, Android, and API coverage with extensive integrations
  • Multilingual content, analytics, knowledge bases, and AI features
  • No-code tours, checklists, walkthroughs, and contextual guidance
  • Analytics, session replay, surveys, segmentation, and A/B testing
  • Web, native mobile, API, Chrome extension, and major integrations
Cons
  • Basic limits teams to 400 guide views and five published guides monthly
  • Basic supports one language and one team member
  • Advanced capabilities such as SSO and AI Agents require Enterprise
  • Starts at $299/month with no free plan
  • Advanced capabilities require higher paid tiers or Enterprise
  • Broad scope may exceed the needs of teams seeking simple onboarding
Our verdict

Stonly is a knowledge and digital adoption platform for customer support, customer onboarding, and employee guidance. Teams can create interactive step-by-step guides, guided product tours, onboarding checklists, knowledge bases, prompts,…

Read the review →

Userpilot is a product growth platform for product, UX, marketing, growth, and customer-success teams. Its core focus is helping non-technical teams create in-app onboarding and adoption experiences without coding, including product tours,…

Read the review →
  1. StonlyCustomer Onboarding Software 9.2Free plan · 14-day trial
  2. UserpilotCustomer Onboarding Software 8.814-day trial

Strengths and trade-offs

  • Stonly — where it wins

    • Interactive guides, tours, checklists, and targeted in-app experiences
    • Web, iOS, Android, and API coverage with extensive integrations
    • Multilingual content, analytics, knowledge bases, and AI features

    Where it doesn't

    • Basic limits teams to 400 guide views and five published guides monthly
    • Basic supports one language and one team member
    • Advanced capabilities such as SSO and AI Agents require Enterprise
  • Userpilot — where it wins

    • No-code tours, checklists, walkthroughs, and contextual guidance
    • Analytics, session replay, surveys, segmentation, and A/B testing
    • Web, native mobile, API, Chrome extension, and major integrations

    Where it doesn't

    • Starts at $299/month with no free plan
    • Advanced capabilities require higher paid tiers or Enterprise
    • Broad scope may exceed the needs of teams seeking simple onboarding
  • Stonly9.2/10 · Free plan · 14-day trial

    A broad no-code onboarding platform with tours, checklists, analytics, AI, and mobile coverage.

    Visit StonlyFull verdict →
  • Userpilot8.8/10 · 14-day trial

    A broad adoption suite for mature teams that can justify a $299/month starting price.

    Visit UserpilotFull verdict →

More comparisons

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update